Syed Aatif
Sr. Operations Manager
Jeddah
Summary
Results-driven professional logistics & fleet management leader with proven ability to optimize supply chain operations, enhance fleet efficiency, and drive cost reductions. Successfully improved operational performance, achieving a 10% increase in efficiency and reducing delivery times by 10%. Demonstrated expertise in warehouse management, transportation coordination, and fleet operations, resulting in an 8% reduction in inventory discrepancies and 10% cost savings across logistics functions. Skilled in fleet utilization, route optimization, and vendor negotiations to ensure maximum asset productivity and cost-effective transport solutions. Thrives in fast-paced, dynamic environments while maintaining a strong focus on team leadership, process improvement, and customer satisfaction
Overview
21
21
years of professional experience
3
3
years of post-secondary education
4
4
Languages
Work History
National Transportation Head
Alesayi Better Life
Jeddah, Makkah
05.2024 - Current
- Negotiated contracts with carriers, achieving 15% cost savings and enhancing service levels across the company
- Led a distribution team, fostering a positive work environment and promoting professional growth, resulting in consistently high employee satisfaction
- Built and maintained strategic supplier and customer relationships, contributing to 96% operational efficiency and $1.5 million in transportation cost savings through optimized delivery operations and supplier collaboration
- Designed delivery dashboards using basic computer tools, improving logistics visibility and management efficiency resulting in better
- Successfully implemented Project Management methodologies to oversee national transportation operations, resulting in increased efficiency and cost saving
Driver Experience & Safety Operations Manager
Cenomi Group
Riyadh, Riyadh Region
07.2023 - 02.2024
- Streamlined onboarding procedures, reducing new hire onboarding time by 30%
- Developed a comprehensive training program for 30+ delivery drivers, focusing on safety, defensive driving, and vehicle maintenance
- Communicated transparent targets, fostering team cohesion and clarity within the organization
- Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
Last Mile Delivery Manager- Eastern Region
Amazon
Dammam, Eastern Province
08.2019 - 12.2022
- Achieved 15% cost savings and 10% increased profit margins through operational enhancements
- Led cohesive team, improving employee management resulting in 20% higher productivity and enhanced professional development
- Ensured precise and prompt service delivery to customer locations, consistently meeting stringent timeframes and exceeding expectations
- Oversaw daily operations of the delivery team, ensuring timely completion of tasks and adherence to company policies.
Marketplace Manager- KSA
Amazon
Jeddah, Makkah
12.2016 - 07.2019
- Oversaw First Mile collection issues, executed collection plans, and delivered daily progress reports, improving collection efficiency by 20%
- Maintained a 95% success rate in fast-paced environments, consistently achieving successful outcomes within tight deadlines
- Utilized Microsoft and other software tools to streamline communications, resulting in a 20% reduction in response time
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Financial Operations Analyst (Saudi Arabia & Bahrain)
TNT(FedEx)
09.2015 - 12.2016
- Prepared and presented operational cost evaluations for senior management review
- Crafted compelling investment strategies to facilitate informed decision-making
- Increased client satisfaction by 25% through tailored financial packages aligned with market trends
Last Mile Supervisor
TNT(FedEx)
11.2012 - 08.2015
- Enhanced operational efficiency and reduced labor costs by implementing optimized standard practices
- Managed logistics functions to streamline operations and conducted preventive maintenance on equipment
- Oversaw bi-weekly payroll processing for 60 employees and directed dispatch of 40 drivers for timely deliveries
Service Quality Co Ordinator
TNT(FedEx)
06.2007 - 10.2012
- Implemented performance enhancement strategies to increase productivity by 20% at FedEx(TNT)
- Maintained 100% compliance with standards, policies, and regulatory directives for a safe work environment
- Achieved 95% customer satisfaction by tracking orders and addressing potential delays promptly
Customer Service Representative (SL)
TNT(FedEx)
Jeddah, Mecca Region
07.2004 - 05.2007
- Resolved customer inquiries promptly, maintaining a high satisfaction rate of over 90%
- Collaborated with operations team to optimize delivery schedules, reducing errors by 15%
- Recognized for exceptional communication skills, liaising between customers, drivers, and internal departments for smooth operations
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
Bachelor's degree - Design and Applied Arts
Dr. Babasaheb Ambedkar Open University
Hyderabad India 06.2013 - 06.2016
Skills
Customer Service Operations
undefinedTimeline
National Transportation Head
Alesayi Better Life
05.2024 - Current
Driver Experience & Safety Operations Manager
Cenomi Group
07.2023 - 02.2024
Last Mile Delivery Manager- Eastern Region
Amazon
08.2019 - 12.2022
Marketplace Manager- KSA
Amazon
12.2016 - 07.2019
Financial Operations Analyst (Saudi Arabia & Bahrain)
TNT(FedEx)
09.2015 - 12.2016
Bachelor's degree - Design and Applied Arts
Dr. Babasaheb Ambedkar Open University
06.2013 - 06.2016
Last Mile Supervisor
TNT(FedEx)
11.2012 - 08.2015
Service Quality Co Ordinator
TNT(FedEx)
06.2007 - 10.2012
Customer Service Representative (SL)
TNT(FedEx)
07.2004 - 05.2007
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