Summary
Overview
Work History
Education
Skills
Websites
Timeline
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Syed Aatif

Sr. Operations Manager
Jeddah

Summary

Results-driven professional logistics & fleet management leader with proven ability to optimize supply chain operations, enhance fleet efficiency, and drive cost reductions. Successfully improved operational performance, achieving a 10% increase in efficiency and reducing delivery times by 10%. Demonstrated expertise in warehouse management, transportation coordination, and fleet operations, resulting in an 8% reduction in inventory discrepancies and 10% cost savings across logistics functions. Skilled in fleet utilization, route optimization, and vendor negotiations to ensure maximum asset productivity and cost-effective transport solutions. Thrives in fast-paced, dynamic environments while maintaining a strong focus on team leadership, process improvement, and customer satisfaction

Overview

21
21
years of professional experience
3
3
years of post-secondary education
4
4
Languages

Work History

National Transportation Head

Alesayi Better Life
Jeddah, Makkah
05.2024 - Current
  • Negotiated contracts with carriers, achieving 15% cost savings and enhancing service levels across the company
  • Led a distribution team, fostering a positive work environment and promoting professional growth, resulting in consistently high employee satisfaction
  • Built and maintained strategic supplier and customer relationships, contributing to 96% operational efficiency and $1.5 million in transportation cost savings through optimized delivery operations and supplier collaboration
  • Designed delivery dashboards using basic computer tools, improving logistics visibility and management efficiency resulting in better
  • Successfully implemented Project Management methodologies to oversee national transportation operations, resulting in increased efficiency and cost saving

Driver Experience & Safety Operations Manager

Cenomi Group
Riyadh, Riyadh Region
07.2023 - 02.2024
  • Streamlined onboarding procedures, reducing new hire onboarding time by 30%
  • Developed a comprehensive training program for 30+ delivery drivers, focusing on safety, defensive driving, and vehicle maintenance
  • Communicated transparent targets, fostering team cohesion and clarity within the organization
  • Followed proper safety procedures and protocols while loading, unloading and operating vehicles.

Last Mile Delivery Manager- Eastern Region

Amazon
Dammam, Eastern Province
08.2019 - 12.2022
  • Achieved 15% cost savings and 10% increased profit margins through operational enhancements
  • Led cohesive team, improving employee management resulting in 20% higher productivity and enhanced professional development
  • Ensured precise and prompt service delivery to customer locations, consistently meeting stringent timeframes and exceeding expectations
  • Oversaw daily operations of the delivery team, ensuring timely completion of tasks and adherence to company policies.

Marketplace Manager- KSA

Amazon
Jeddah, Makkah
12.2016 - 07.2019
  • Oversaw First Mile collection issues, executed collection plans, and delivered daily progress reports, improving collection efficiency by 20%
  • Maintained a 95% success rate in fast-paced environments, consistently achieving successful outcomes within tight deadlines
  • Utilized Microsoft and other software tools to streamline communications, resulting in a 20% reduction in response time
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.

Financial Operations Analyst (Saudi Arabia & Bahrain)

TNT(FedEx)
09.2015 - 12.2016
  • Prepared and presented operational cost evaluations for senior management review
  • Crafted compelling investment strategies to facilitate informed decision-making
  • Increased client satisfaction by 25% through tailored financial packages aligned with market trends

Last Mile Supervisor

TNT(FedEx)
11.2012 - 08.2015
  • Enhanced operational efficiency and reduced labor costs by implementing optimized standard practices
  • Managed logistics functions to streamline operations and conducted preventive maintenance on equipment
  • Oversaw bi-weekly payroll processing for 60 employees and directed dispatch of 40 drivers for timely deliveries

Service Quality Co Ordinator

TNT(FedEx)
06.2007 - 10.2012
  • Implemented performance enhancement strategies to increase productivity by 20% at FedEx(TNT)
  • Maintained 100% compliance with standards, policies, and regulatory directives for a safe work environment
  • Achieved 95% customer satisfaction by tracking orders and addressing potential delays promptly

Customer Service Representative (SL)

TNT(FedEx)
Jeddah, Mecca Region
07.2004 - 05.2007
  • Resolved customer inquiries promptly, maintaining a high satisfaction rate of over 90%
  • Collaborated with operations team to optimize delivery schedules, reducing errors by 15%
  • Recognized for exceptional communication skills, liaising between customers, drivers, and internal departments for smooth operations
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Education

Bachelor's degree - Design and Applied Arts

Dr. Babasaheb Ambedkar Open University
Hyderabad India
06.2013 - 06.2016

Skills

Customer Service Operations

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Timeline

National Transportation Head

Alesayi Better Life
05.2024 - Current

Driver Experience & Safety Operations Manager

Cenomi Group
07.2023 - 02.2024

Last Mile Delivery Manager- Eastern Region

Amazon
08.2019 - 12.2022

Marketplace Manager- KSA

Amazon
12.2016 - 07.2019

Financial Operations Analyst (Saudi Arabia & Bahrain)

TNT(FedEx)
09.2015 - 12.2016

Bachelor's degree - Design and Applied Arts

Dr. Babasaheb Ambedkar Open University
06.2013 - 06.2016

Last Mile Supervisor

TNT(FedEx)
11.2012 - 08.2015

Service Quality Co Ordinator

TNT(FedEx)
06.2007 - 10.2012

Customer Service Representative (SL)

TNT(FedEx)
07.2004 - 05.2007
Syed AatifSr. Operations Manager