Syed Aatif
Sr. Operations Manager
Jeddah
Summary
Experienced operations manager with 19 years of driving business success. Skilled in strategizing, team building, and optimizing operations for increased efficiency. Recognized for strategic thinking, problem-solving prowess, and implementing impactful improvements. Deep understanding of industry dynamics and adept at fostering seamless communication.
Overview
21
21
years of professional experience
3
3
years of post-secondary education
4
4
Languages
Work History
Country Distribution Manager
Alesayi Better Life
Jeddah
05.2024 - Current
- Developed and implemented national distribution strategies, optimizing supply chain efficiency for B2B and B2C channels, aligning with company objectives
- Managed end-to-end logistics operations for B2B and B2C clients, ensuring timely delivery across diverse customer bases
- Led distribution teams across multiple regions, fostering a culture of continuous improvement and operational excellence
- Led a team of distribution staff, fostering a positive work environment and promoting professional growth.
Driver Experience & Safety Operations Manager
Cenomi Group
Riyadh, Riyadh Region
07.2023 - 02.2024
- Streamlined onboarding procedures, reducing new hire onboarding time by 30%
- Developed a comprehensive training program for 30+ delivery drivers, focusing on safety, defensive driving, and vehicle maintenance
- Communicated transparent targets, fostering team cohesion and clarity within the organization
- Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
Last Mile Delivery Manager- Eastern Region
Amazon
Dammam, Eastern Province
08.2019 - 12.2022
- Achieved 15% cost savings and 10% increased profit margins through operational enhancements
- Led cohesive team, improving employee management resulting in 20% higher productivity and enhanced professional development
- Ensured precise and prompt service delivery to customer locations, consistently meeting stringent timeframes and exceeding expectations
- Oversaw daily operations of the delivery team, ensuring timely completion of tasks and adherence to company policies.
Marketplace Manager- KSA
Amazon
Jeddah, Makkah
12.2016 - 07.2019
- Oversaw First Mile collection issues, executed collection plans, and delivered daily progress reports, improving collection efficiency by 20%
- Maintained a 95% success rate in fast-paced environments, consistently achieving successful outcomes within tight deadlines
- Utilized Microsoft and other software tools to streamline communications, resulting in a 20% reduction in response time
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Financial Operations Analyst (Saudi Arabia & Bahrain)
TNT(FedEx)
09.2015 - 12.2016
- Prepared and presented operational cost evaluations for senior management review
- Crafted compelling investment strategies to facilitate informed decision-making
- Increased client satisfaction by 25% through tailored financial packages aligned with market trends
Last Mile Supervisor
TNT(FedEx)
11.2012 - 08.2015
- Enhanced operational efficiency and reduced labor costs by implementing optimized standard practices
- Managed logistics functions to streamline operations and conducted preventive maintenance on equipment
- Oversaw bi-weekly payroll processing for 60 employees and directed dispatch of 40 drivers for timely deliveries
Service Quality Co Ordinator
TNT(FedEx)
06.2007 - 10.2012
- Implemented performance enhancement strategies to increase productivity by 20% at FedEx(TNT)
- Maintained 100% compliance with standards, policies, and regulatory directives for a safe work environment
- Achieved 95% customer satisfaction by tracking orders and addressing potential delays promptly
Customer Service Representative (SL)
TNT(FedEx)
Jeddah, Mecca Region
07.2004 - 05.2007
- Resolved customer inquiries promptly, maintaining a high satisfaction rate of over 90%
- Collaborated with operations team to optimize delivery schedules, reducing errors by 15%
- Recognized for exceptional communication skills, liaising between customers, drivers, and internal departments for smooth operations
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
Bachelor's degree - Design and Applied Arts
Dr. Babasaheb Ambedkar Open University
Hyderabad India 06.2013 - 06.2016
Skills
- Customer Service Operations
- Driver Training
- Last Mile
Strategic Planning and Execution
Operational Excellence
Supply chain optimization
Warehousing operations
Timeline
Country Distribution Manager
Alesayi Better Life
05.2024 - Current
Driver Experience & Safety Operations Manager
Cenomi Group
07.2023 - 02.2024
Last Mile Delivery Manager- Eastern Region
Amazon
08.2019 - 12.2022
Marketplace Manager- KSA
Amazon
12.2016 - 07.2019
Financial Operations Analyst (Saudi Arabia & Bahrain)
TNT(FedEx)
09.2015 - 12.2016
Bachelor's degree - Design and Applied Arts
Dr. Babasaheb Ambedkar Open University
06.2013 - 06.2016
Last Mile Supervisor
TNT(FedEx)
11.2012 - 08.2015
Service Quality Co Ordinator
TNT(FedEx)
06.2007 - 10.2012
Customer Service Representative (SL)
TNT(FedEx)
07.2004 - 05.2007
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