Syed Abdul Basit
Jeddah,Saudi Arabia
Summary
Demonstrates strong leadership competence and team leadership skills. Committed to maintaining high ethical standards while utilising AI tools and Microsoft Office to optimise productivity.
Driven professional with keen ability to lead teams and foster productive work environments. Demonstrates strong organisational skills and conflict resolution abilities, ensuring smooth operations. Aims to enhance team performance and contribute to company success.
Overview
3
3
Languages
1
1
Certification
2
2
years of post-secondary education
14
14
years of professional experience
Work history
Operations supervisor
UPS
Jeddah, Saudi Arabia
2025.02 - Current
- Implemented company policies to maintain consistent service delivery standards.
- Delegated tasks to balance workload and strengthen day-to-day team collaboration.
- Led team meetings to keep communication clear across all members.
- Minimised workplace conflicts using communication and negotiation during daily issues.
- Encouraged open dialogue to support an inclusive work environment.
- Retrieved updated reports from the Fashah website to ensure accuracy.
- Oversaw customer invoices and POS entries for accurate transactions.
- Resolved customer complaints promptly to protect service quality.
- Coordinated with other supervisors to keep shift processes consistent.
Station Supervisor
J&T Express
Jeddah, Saudi Arabia
2023.03 - 2025.02
- Coordinated station logistics actions for smooth movement of goods delivery schedules.
- Supervised loading, unloading, and product transfers to meet scheduled deliveries.
- Performed warehouse quality checks and followed safety rules for hazardous shipments.
- Improved operational efficiency by introducing new procedures and working guidelines.
- Managed station operations to keep services running smoothly throughout the day.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Managed daily operations by issuing clear instructions to station staff.
- Delivered high-level service through attentive listening and problem-solving for customers.
Domestic Outbound Supervisor
Aramex
Jeddah, Saudi Arabia
2018.03 - 2023.02
- Developed KPIs report to evaluate employee performance, created presentations, trained new trainees, managed overtime and vacation schedules, and reviewed daily, weekly, and monthly reports.
- Prepared and submitted reports to management on team performance and shipment progress.
- Monitored timely shipment of equipment, coordinated with cargo, airlines, and logistics to handle clearance and ensure on-time delivery.
- Contacted carrier representative to arrange shipping and deliver materials.
- Rectified issues like damages and shortages to meet specifications.
- Delegated tasks appropriately, achieved balanced workload among team members.
- Managed daily operations to increase productivity.
- Reduced workplace conflicts through effective communication and negotiation skills.
- Organised team resources, resulting in improved project timelines.
- Coordinated with other supervisors to maintain consistency across shifts.
- Maintained team-oriented atmosphere with open communication and quick conflict resolution.
- Recorded daily activities and significant incidents during production shifts.
- Directed work of labourers and specialist team members to produce quality results.
Express Operation Executive
Aramex
Jeddah, Saudi Arabia
2016.02 - 2018.01
- Handled all International Express communications, generated daily production reports, coordinated with airlines, uploaded data on GACA (Airport), and supervised international outbound operations process to ensure smooth workflow.
- Coordinated with customs staff and seaport for efficient clearance of shipments, ensuring compliance with regulations.
- Resolved customer complaints to improve satisfaction and foster positive relationships.
- Monitored operations to assess and highlight results.
Ticketing & Reservation Officer
Air Asia
Jeddah, Saudi Arabia
2013.01 - 2016.01
- Resolved customer reservation and ticketing queries to enhance satisfaction
- Provided responsive support by answering telephone enquiries from customers
- Conducted pre-flight checks to ensure safety compliance
- Arranged special requests such as wheelchair services or dietary requirements for passengers in need.
- Improved booking system efficiency through regular database management.
- Kept track of seat availability, updated the system accordingly.
Education
High School - E-Commerce
Pakistan International School
Jeddah, Mecca Region 2009.01 - 2011.01
B.COM - E-Commerce
Punjab University
Jeddah, Mecca Region /2013 - current/2016
Skills
- ERP systems knowledge
- Operational efficiency
- Business development
- Technical proficiency
- Problem analysis
- Microsoft Office
- AI Tools
- Team management
- Staff development
- Leadership competence
- Product knowledge
- Ethical standards
Certification
Silver Wings: Passengers Handling
Basic Traffic & Ticketing
Founding in Travel & Tourism
Amadeus Basic Reservation & Ticketing
IATA/UFTAA Foundation DTTF
Languages
English
Fluent
Urdu
Native
Arabic
Advanced
Timeline
Operations supervisor
UPS
2025.02 - Current
Station Supervisor
J&T Express
2023.03 - 2025.02
Domestic Outbound Supervisor
Aramex
2018.03 - 2023.02
Express Operation Executive
Aramex
2016.02 - 2018.01
Ticketing & Reservation Officer
Air Asia
2013.01 - 2016.01
High School - E-Commerce
Pakistan International School
2009.01 - 2011.01
B.COM - E-Commerce
Punjab University
/2013 - current/2016