Summary
Overview
Work history
Education
Skills
Languages
Custom
Personal Information
Timeline
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Syed Ali

Syed Ali

Jeddah,Saudi Arabia

Summary

An astute & result oriented professional with over 18 years of rich experience in managing Business Operational, Business Development, Customer Service, Operations & Team Management. Seasoned professional with focus on optimising operational workflows and driving business growth. Streamlines processes and enhances team performance to achieve organisational goals. Utilises strategic planning and cross-functional leadership to deliver consistent results. Driven professional with knack for strategic planning and team leadership, well-suited for Operations Manager role. Skilled in project management and process optimisation, with strong communication and problem-solving abilities. Ready to streamline operations and elevate organisational performance.

Overview

12
12
years of professional experience

Work history

Operations Supervisor

Son's of Sulaiman al Saif Transportation & Logistics
Jeddah, Saudi Arabia
03.2015 - 07.2017
  • Liaise with shipping/delivery companies/internal stakeholder and provide logistic guidance to ensure smooth delivery of goods to designated sites in campus
  • Proper handling of goods received, to ensure no damages during transportation
  • Taking inventory of goods received against purchase orders, to ensure correct items are received
  • Follow-up with Consignee supplier Order Conformation to receive within 3 tO 4days
  • Review the O.C
  • By comparing all items, with P.O
  • (Article no
  • Qty
  • Price etc., date of readiness
  • Liaise with vendors and expedite delivery of goods
  • Update the schedule about readiness in the report
  • Ask supplier weight and volume, dimension of goods
  • Assign freight forwarder and ask offers, ETS, ETA
  • Request for SASO Certificate from TUV, SFDA,CITC
  • Etc
  • Request cargoes insurance certificate from Insurance Company
  • To continuously educate end users on procurement and logistics policies and adopt best practices
  • To devise good warehousing practices and inventory system
  • Follow-up air/sea broker import clearance until delivery
  • Send pre-alert to end users to receive goods according
  • To guide additional resources hired to support the receiving and distribution of the annual orders received
  • Support the Logistic manager in issuing of New contracts, Implementations and processing of Invoices
  • Updating to vendors, acknowledgement and delivery status
  • Process delivery notes and invoices for goods received
  • Maintain proper Inbound and Outbound Business
  • To assist in sourcing of goods and services requested
  • Instructing Drivers and follow ups on deliveries and dispatching the materials before the client deadline
  • To provide administrative support during the annual buy.
  • Enhanced operational efficiency by refining workflow processes.
  • Directed team tasks for improved productivity and staff morale.
  • Developed new procedures to streamline supply chain operations.
  • Improved service delivery with proactive problem-solving techniques.
  • Handled customer queries, enhancing client satisfaction levels.
  • Built strong vendor relationships to secure favourable terms and conditions.
  • Oversaw order processing, expediting dispatch timescales.
  • Motivated and trained employees to maximise team productivity.
  • Enhanced operational efficiency and reduced labour expenses by developing and optimising standard practices.
  • Created and implemented strategies for improved operational efficiency, maximising profit potential.
  • Processed inbound and outbound shipments with high accuracy and efficiency by effectively directing associate teams and managing inventory processes.
  • Monitored daily and weekly KPIs, implementing improvement strategies to maintain on-track status.
  • Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
  • Monitored supply chain and managed all logistics functions for company.
  • Developed and deepened relationships with customers, vendors and internal stakeholders.
  • Oversaw daily shipping operations, including loading and unloading of outbound trailers, replenishing of pallets, inventory management and supervising the work of a 28-member team.
  • Led and managed administrative staff to maintain smooth daily operations.
  • Monitored health and safety measures for guaranteed compliance.
  • Established clear budgets and cost controls strategies to meet objectives.
  • Handled negotiations with outside vendors and service agencies to meet group needs.
  • Represented organisations at seminars, conferences and business events.

Operations Supervisor

Freight Consultant
Jeddah, Saudi Arabia
02.2013 - 07.2015
  • Daily debriefing with Sales team
  • Assisting Sales team in making of daily reports
  • Assisting customers with the product knowledge and providing them rates and better service solutions
  • Following up with key accounts for regular collection of payments and penetrating them for more business
  • Assisting new hired sales staff with training material, training them with company core selling product information
  • Assisting Sales manager with monthly training for sales team Credit & Debit, collection and daily follow ups with the clients
  • Set processes for sales reviews, communication with the customers and for handling new/cash customers
  • Significant growth in gross margin rate and absolute value
  • Set process of regular outstanding review and aging analysis, leading to recovery of long pending over dues hy taking quick decisions in reconciling the accounts for key customers.
  • Enhanced operational efficiency by refining workflow processes.
  • Developed new procedures to streamline supply chain operations.
  • Facilitated inter-departmental communication for smoother operations.
  • Improved service delivery with proactive problem-solving techniques.
  • Handled customer queries, enhancing client satisfaction levels.
  • Championed sustainability initiatives throughout the operation cycle.
  • Built strong vendor relationships to secure favourable terms and conditions.

Operations Manager

Muneer Trading Company
Jeddah, Saudi Arabia
09.2017 - 10.2024
  • Knowledge of Import and Export
  • Experienced in multi-drop cargo/shipments
  • Ability to manage several Clients/Industries and initiatives simultaneously
  • Up to date with all related cargo/shipments documentations for chambered/legalized
  • Well knowledge of Customs and shipping Line requirements
  • Work Allocations and road plannings
  • Extensive knowledge of the freights & Logistics Industries
  • Effective time management skills with the ability to priorities
  • Able to use route planning and updating scheduling organization Software
  • Excellent knowledge of any related company mainframes Cargoes software and CRM systems
  • Handling Petty cash on daily basis
  • Controlling the complete terminal with a team of 55 Employees
  • Control on IN&OUT Container Storage movement
  • Handling workshop maintenance on daily, weekly, and monthly basis
  • Managed and control complete fleet workshop, garages and entire work force
  • Research and knowledge of traffic new rules & regulations
  • Handling a part of administration
  • Reporting directly to the executive manager and company sponsor with the daily improvements, implementations, daily activities etc
  • Handling and Responsible after the owner on taking decisions and approvals
  • Development and Implementation of fleet distribution and Logistics business process and SOP in collaboration with the commercial at finance functions
  • Managed and control complete fleet daily movement, Driver's duty schedule, Collection & Delivery and Vehicle general maintance schedule
  • Keeping a track record of all Trucks port & Road permits, Registions for all vehicles (Work with Traffic Rule)
  • Preparing Annual Budget and recommendation, Implementation for Operations Department
  • Prepare and update reports for all company trucks and vehicle
  • Staff selection, Counselling and coaching
  • All Trucks are monitored on GPS system and Mobile tracking daily
  • Prepare all report and publish to management staff ( Veh
  • Istemara, Insurance & Permissions, Tire checks, Mechanical Issue and Maintance report.) When needed will arrange (Hire Out sourcing trucks)
  • Reduce cost of expense for truck Maintance.
  • Improved operational efficiency by streamlining processes and implementing strategic plans.
  • Reduced overhead costs through efficient resource allocation and budget management.
  • Led teams to achieve business objectives on time and within budget constraints.
  • Identified bottlenecks, implemented solutions, increased productivity.
  • Managed vendor relationships to ensure timely delivery of services.
  • Created a collaborative work environment for positive team dynamics.
  • Implemented quality control measures, enhanced product standards.
  • Developed risk mitigation strategies, ensured business continuity during crises.
  • Coordinated cross-functional teams, achieved project milestones on schedule.
  • Optimised workflow procedures with strategic planning and team coordination.
  • Devised operational policies for regulatory compliance and best practices adherence.
  • Streamlined supply chain processes to reduce procurement cycle time.
  • Analysed performance metrics, identified areas for improvement in operations management.
  • Liaised with stakeholders for transparent communication and better decision making.
  • Fostered a culture of continuous learning, improved workforce competency levels.
  • Directed safety protocols implementation, created safer workplace conditions.
  • Applied lean principles to operations management, reduced waste significantly.
  • Negotiated contracts with suppliers for cost-effective procurement of resources.
  • Led and managed administrative staff to maintain smooth daily operations.
  • Maintained smooth-running business operations by delegating priorities to staff abilities.
  • Planned revenue generation strategies designed for growth.
  • Designed and implemented training to further develop staff based on business goals.
  • Oversaw facility maintenance and allocated needed resources to meet standards.

Event manager

SHOW MAKERS EVENT MANAGEMENT CO
Jeddah, Mecca Region
08.2024 - 11.2024
  • Streamlined communication protocols for clear and efficient exchanges.
  • Arranging, Artist Management, Bollywood celebrities, International Artist, DJ's, Venues, Flyers, Movie Promotions etc.
  • Executed budget management tasks to optimise financial resources.
  • Implemented promotional strategies, increasing event visibility.
  • Conducted venue inspections for optimal space utilisation.
  • Strategised attendee engagement activities to heighten event experience.
  • Facilitated crisis management, maintaining calm in high-pressure situations.
  • Oversaw guest registration process ensuring a warm welcome for all attendees.
  • Negotiated contracts with suppliers, securing best value for money.
  • Administered risk assessment procedures for event safety assurance.
  • Liaised with marketing teams to create engaging promotional materials.
  • Orchestrated entertainment line-ups, enhancing overall event atmosphere.
  • Handled travel arrangements for outstation guests and speakers.
  • Handled client queries promptly delivering superior customer service.
  • Ensured compliance with local regulations during event planning and execution.
  • Managed event logistics, ensuring smooth running of multiple events.
  • Coordinated with vendors for seamless execution of services.
  • Organised diverse team members, fostering a collaborative work environment.
  • Hired temporary event staff based on budgets, event size and specialised skills required.
  • Designed event set-up and displays to match client requests.
  • Supervised external contractors to achieve successful events.
  • Negotiated costs with suppliers to meet client event budgets.
  • Led tours for customers planning events, weddings and conferences.
  • Welcomed guests into venues, showing them to tables and providing menus.
  • Obtained best prices for external services through research, building relationships and negotiation.

Education

High school diploma -

St Joseph Junior College

GED - undefined

Siva Sivani Public School (ICSE)

Skills

  • Microsoft Office
  • Team Building
  • Procurement systems knowledge
  • Cost reduction and efficiency
  • Knowledge of erp systems
  • Logistics coordination
  • Leadership development
  • Supply chain management
  • Logistical planning
  • Outstanding customer service
  • Supply negotiation
  • Facility management
  • Negotiation
  • Administrative procedures

Languages

English
Arabic
Hindi

Custom

Valid

Personal Information

  • Date of birth: 03/21/87
  • Nationality: Indian
  • Marital status: Married with 2 Kids
  • Visa status: Employment (Transferable)

Timeline

Event manager

SHOW MAKERS EVENT MANAGEMENT CO
08.2024 - 11.2024

Operations Manager

Muneer Trading Company
09.2017 - 10.2024

Operations Supervisor

Son's of Sulaiman al Saif Transportation & Logistics
03.2015 - 07.2017

Operations Supervisor

Freight Consultant
02.2013 - 07.2015

GED - undefined

Siva Sivani Public School (ICSE)

High school diploma -

St Joseph Junior College

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Syed Ali