SYED AMEER MUHAMMAD ALI
Jeddah,Saudi Arabia
Summary
Skilled professional with extensive experience in HVAC technical support and power plant operations. Proven expertise in troubleshooting HVAC systems, delivering customer-focused solutions, and ensuring optimal performance. Previously led power plant operations, managing teams, maintenance, and compliance for efficient energy generation. Combines technical knowledge, leadership, and problem-solving to drive results. Seeking a senior role to contribute to innovation and operational excellence.
Overview
30
30
years of professional experience
1
1
Certification
Work History
HVAC Technical Support Specialist
Durrat Al Arous - Dallah Group
Jeddah, Saudi Arabia
01.2020 - 02.2025
- Resolved 95% of technical issues within first contact, reducing customer downtime and improving satisfaction ratings by 20%.
- Provided remote and on-site support for 500+ HVAC systems, ensuring optimal performance and compliance with industry standards.
- Reduced average response time to customer inquiries by 30% through streamlined troubleshooting processes and effective communication.
- Trained 25+ field technicians on system diagnostics and repair techniques, improving team efficiency and reducing repeat service calls by 15%.
- Conducted 200+ system audits to identify inefficiencies, resulting in energy savings of 10-15% for clients.
- Developed and implemented knowledge base for common HVAC issues, cutting resolution time by 25% and improving team productivity.
- Achieved 98% customer satisfaction rate by delivering timely, accurate, and professional technical support.
Power Plant Supervisor
Durrat Al Arus (SCRC) - Dallah Group
Jeddah, Saudi Arabia
02.1996 - 01.2020
- Led team of 15, boosting productivity by 30% during shifts
- Implemented efficient processes, reducing operational costs by 20%
- Enhanced customer satisfaction scores by 25% through staff training
- Streamlined communication, resulting in 40% decrease in errors
- Achieved 95% compliance with safety protocols, ensuring secure workplace
- Developed mentorship program, increasing employee retention by 15%
- Managed inventory effectively, reducing waste by 10% monthly
- Coordinated cross-departmental initiatives, improving workflow efficiency
- Utilized data analytics to optimize scheduling, enhancing labor costs
Electrician
Al Megairish Contracting Establishment
Jeddah, Saudi Arabia
12.1994 - 02.1996
- Expert in residential and commercial electrical installations
- Proven track record of reducing energy costs by 20%
- Skilled in troubleshooting and resolving complex electrical issues
- Successfully completed over 500 projects with 100% client satisfaction
- Certified in latest electrical safety standards and codes
- Efficiently managed project timelines, ensuring on-time completion
- Strong ability to collaborate with contractors and architects
Education
High School Diploma - Science Group
Govt. Pilot High School
Skills
- Power Plant Supervision
- Plant Operations Management
- Preventive Maintenance
- Troubleshooting
- Team Performance Management
- Sustainability
- Ductwork installation
- Energy management understanding
- Heating equipment proficiency
- Environmental testing and adjustments
- Budgeting acumen
- Systems diagnostics
- Leadership aptitude
- HVAC installation expertise
- Control circuits
Certification
- Special Training and Certification, MESS at JTC
- Certificate for Engine Maintenance, Zahid Tractor
- Certificate for Overhauling and Engine Maintenance, Zahid Tractor
Accomplishments
Best Performance Award from Sheikh Saleh Kamel - Dallah Group (2000, 2004, 2009, 2013, 2016, 2018)
Languages
English
Urdu
Arabic
Custom
- Reading
- Cricket
- Jogging
- Traveling
Timeline
HVAC Technical Support Specialist
Durrat Al Arous - Dallah Group
01.2020 - 02.2025
Power Plant Supervisor
Durrat Al Arus (SCRC) - Dallah Group
02.1996 - 01.2020
Electrician
Al Megairish Contracting Establishment
12.1994 - 02.1996
- Special Training and Certification, MESS at JTC
- Certificate for Engine Maintenance, Zahid Tractor
- Certificate for Overhauling and Engine Maintenance, Zahid Tractor
High School Diploma - Science Group
Govt. Pilot High School
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