Syed Athar
Riyadh
Summary
Accomplished professional with expertise in team leadership and development, network security and compliance, and vendor management. Proven track record in disaster recovery and business continuity, ensuring seamless operations in high-pressure environments. Adept at managing hospitality software systems including PMS, POS, and BO. Committed to leveraging skills to drive organizational success and enhance operational efficiency.
Overview
25
25
years of professional experience
1
1
Certification
Work History
IT Director
Riyadh Marriott Cluster (Taiba Investments)
Riyadh, KSA
11.2017 - Current
- Established IT operations for 5 hotel properties within the cluster, ensuring consistent and reliable technology services across all locations
- Lead implementation of new technology solutions, including property management systems, point-of-sale systems, and guest services applications
- Developed and managed IT budgets for each property, achieving cost savings through strategic vendor negotiations and resource allocation
- Collaborated with senior management to align IT strategies with business goals and enhance operational efficiency
- Conducted regular audits and assessments to ensure compliance with industry standards and data security protocols
- Trained and mentored on-site IT teams, fostering a culture of continuous improvement and professional development
- Managed vendor relationships, including contract negotiations, performance monitoring, and issue resolution
- Spearhead disaster recovery and business continuity planning, ensuring minimal disruption to hotel operations during emergencies
- Maintained IT infrastructure for full compliance and refresh as needed
IT Manager
Riyadh Marriott Hotel & Executive Apartments
01.2008 - 10.2017
- Managed IT infrastructure for 418-room business hotel & 199- Executive Apartments, ensuring 24/7 availability of critical systems
- Directed rollout of a property management system, resulting in a improvement in operational efficiency
- Led team of [number] IT professionals in providing technical support to hotel staff and guests
- Implemented network security measures that reduced cybersecurity incidents
- Coordinated with department heads to identify technology needs and develop customized solutions
- Maintained up-to-date documentation of IT systems and processes.
IT Supervisor
Riyadh Marriott Hotel
10.2003 - 12.2007
- Provided technical support for all 418 hotel systems, including PMS, POS, and guest internet services
- Assisted in the installation and configuration of new hardware and software across the property
- Monitored network performance and troubleshoot issues to ensure minimal downtime
- Supported in managing the hotel's IT budget and vendor relationships.
Technical Support Executive
Tata Tele Services Ltd
Hyderabad, India
10.2001 - 02.2003
- Provided technical support for all business applications, including Oracle CRM, dunning and desktop support
- Assisted in the installation and configuration of new hardware and software across the property
- Monitored network performance and troubleshoot issues to ensure minimal downtime
- Supported telecom customer data analysis.
IT Facilitator
National Institute of Information Technology(NIIT)
Hyderabad, India
07.1999 - 08.2001
- Provided desktop support for District level Agriculture & Line department Offices
- Facilitating Innovation in Technology Dissemination under National Technology & Extension Project
- Training & Awareness of Information Technology & its Application.
Education
PG Diploma - Software Engineering
National Institute of Information Technology |
Bachelor of Science - Computer Science & Engineering
Osmania University
1997
Skills
- IT Infrastructure Management
- Project Management
- Budgeting & Financial Planning
- Team Leadership & Development
- Network Security & Compliance
- Vendor Management
- Disaster Recovery & Business Continuity
- Hospitality Software (PMS, POS)
Accomplishments
Brilliant Host of the year
Internet Guest Voice Champion
Manager of the Year
Certification
- Microsoft Certified System Administrator (MCSA)
- Certificate course in Windows Administration from JNTU College of Engineering, Hyderabad.
- Microsoft Certified Professional (MCP)
Timeline
IT Director
Riyadh Marriott Cluster (Taiba Investments)
11.2017 - Current
IT Manager
Riyadh Marriott Hotel & Executive Apartments
01.2008 - 10.2017
IT Supervisor
Riyadh Marriott Hotel
10.2003 - 12.2007
Technical Support Executive
Tata Tele Services Ltd
10.2001 - 02.2003
IT Facilitator
National Institute of Information Technology(NIIT)
07.1999 - 08.2001
- Microsoft Certified System Administrator (MCSA)
- Certificate course in Windows Administration from JNTU College of Engineering, Hyderabad.
- Microsoft Certified Professional (MCP)
PG Diploma - Software Engineering
National Institute of Information Technology |
Bachelor of Science - Computer Science & Engineering
Osmania University
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