Syed Faisal Ali Zaidi
Lahore,Saudi Arabia
Summary
Results-oriented professional with expertise in network troubleshooting, Cisco routing, and switching, along with GNS3 network simulation. Strong analytical and problem-solving skills, proficient in Windows and basic Linux CLI operations. Experienced in managing POS systems, hardware setup, and maintenance, while excelling in customer relationship management. Proven track record of driving in-store sales through effective product placement and energetic selling techniques, with a commitment to continuous learning and market trend analysis.
Overview
1
1
Certification
4
4
years of post-secondary education
8
8
years of professional experience
Work history
Retail sales executive
Al Hatab Foods
Riyadh, Riyadh Region
2026.02 - Current
- Worked flexible hours, including weekends and holidays, to meet business needs.
- Collaborated on visual merchandising plans, leading to an aesthetically pleasing store layout.
- Conducted regular price checks, maintaining a competitive pricing policy.
- Achieved sales targets through effective upselling techniques.
- Provided exceptional service to customers with prompt and friendly assistance.
- Processed sales transactions swiftly, enhancing overall customer experience.
- Assisted in inventory management for optimal stock control.
- Collaborated effectively with team members to reach collective goals.
- Performed cash handling duties efficiently, ensuring accuracy at all times.
- Received positive feedback from customers due to excellent communication skills.
- Maintained cleanliness of the store, promoting a safe shopping environment.
- Increased customer satisfaction by providing excellent product knowledge and advice.
- Developed strong relationships with customers for enhanced loyalty.
- Kept up-to-date with latest products to provide accurate information to customers.
- Handled returns and exchanges whilst adhering to company policies.
- Handled customer complaints with empathy, resulting in improved brand image.
- Employed active listening and product expertise to successfully resolve inbound queries.
Retail Sales Executive
TCS Retail Division
2024.01 - 2026.06
- Manage daily retail operations and customer service to meet sales goals.
- Provide assistance with electronic and network-enabled devices.
- Maintain digital sales records and troubleshoot POS connectivity issues.
Food Delivery Rider
Hunger Station Freelancer
Jizan, Jazan Region
2023.01 - 2024.01
- Delivered customer orders safely and efficiently using GPS-based applications.
- Resolved device connectivity issues and ensured reliable communication during deliveries.
- Maintained professionalism and customer satisfaction under tight schedules.
Retail Sales Executive
TCS Retail Division
2018.01 - 2021.01
- Assisted customers with purchases, billing, and returns, enhancing overall shopping experience.
- Managed POS and inventory systems, ensuring accuracy and reliability of transaction data.
- Collaborated with internal teams to address and resolve technical issues, minimising disruption to in-store operations.
Education
Intermediate - Computer Science
ILM GROUP OF COLLEGES
Lahore 2016.02 - 2018.01
Matriculation - Computer Science
GOVT. HIGH SCHOOL
Lahore 2014.03 - 2016.01
Skills
- Retail software proficiency
- In-Store Tech Support
- Customer Service
- Product expertise
- Sales expertise
- Energetic selling
- Building customer loyalty
- Diverse customer communication
- Handling difficult customers
- Consumer needs assessment
- Cash handling
- Online Sales Strategies
- Market trend analysis
Certification
- 2025 CCNA Networking Course (In Progress) Neil Anderson, Udemy
- Hands-on labs in GN3: Basic Connectivity, Static Routing
- Configured routers, switches, and PCs with IP addressing and network connectivity
- 2025 Continuing self-study in Cybersecurity Fundamentals and Blue Team Concepts
Languages
English Upper-Intermediate (B2)
Urdu Native
References
Available upon request
Additional information
Driving License: Valid Saudi Arabian Driving License
References
References available upon request.
Timeline
Retail sales executive
Al Hatab Foods
2026.02 - Current
Retail Sales Executive
TCS Retail Division
2024.01 - 2026.06
Food Delivery Rider
Hunger Station Freelancer
2023.01 - 2024.01
Retail Sales Executive
TCS Retail Division
2018.01 - 2021.01
Intermediate - Computer Science
ILM GROUP OF COLLEGES
2016.02 - 2018.01
Matriculation - Computer Science
GOVT. HIGH SCHOOL
2014.03 - 2016.01