Sports
Syed Javed Iqbal
Jeddah
Summary
Enterprising Franchise Retail Manager successful in leading every facet of new and ongoing business operations. Strategic thinker and tactical decision-maker with passion for serving customers and exceeding expectations. Creative problem solver skilled at de-escalating situations and driving positive change.
Overview
12
12
years of professional experience
3
3
Languages
Work History
Franchise Retail Manager
Munch Bakery
11.2023 - Current
- Reviewing & finalizing franchise contract
- Handling New Store Franchises, selecting Location for New Franchise, approving locations, training staff and preparing for smooth opening and daily operation
- Audit the new store for final approval before grand opening
- Reviewing the audit report of franchise by auditors to make sure all standards are followed
- Supporting franchise for staff recruitment and training
- Communicating & Rectified issues with all staff franchises
- Built successful retail teams by instilling culture of collaboration and developing daily plans centered on common group goals
- Planning of forecast for seasonal products.
Retail operation support supervisor
Munch Bakery
01.2015 - 11.2023
- Analyzed operational expenses and cost of inventory to identify losses and developed strategies for increased profits
- Built successful retail teams by instilling culture of collaboration and developing daily plans centered on common group goals
- Hiring and training of staff
- Oversaw continuous floor maintenance and recovery efforts, keeping displays and shelves customer-ready and professionally presented
- Organized shift meetings to communicate and resolve operations issues
- Rectified issues with all staff departments
- Ensure company procedures and standard are followed
- Conducted inventory analysis to determine optimal stock levels
- Oversaw employees and store functions on daily basis
- Reviewed store sale numbers, cost of inventory, operational expenses, and inventory losses
- Determined layout of store merchandise for visual appeal to consumers
- Liaised with store manager to set up visually appealing layout for store merchandise
- Followed HACCP safety guidelines for correctly receiving and distributing foods
- Scheduled workers and delegated assignments to effectively meet expected customer and business demands
- Trained and oriented associates to maximize team performance
- Engaged associates in daily operations through open communication and upbeat team meetings
- Handling New Store Franchises, selecting Location for New Franchise, approving locations, training staff and prepare for smooth opening and daily operation
- Responsible of cake Decoration team
- Making performance appraisal of all Supervisors.
Trainee & support supervisor for order taker & decorators’ section
Munch Bakery
01.2014 - 01.2015
- Responsible to give proper training to order takers in all branches
- Monitor all occasional orders daily, to assure details and quality
- Handling customer complaints related to occasional cake and solving it
- Highlighting and covering any new mistakes from staff in training course to make sure no one else can repeat the same
- Supporting decorators’ section to solve their issues, and daily concerns
- Reviewing the cakes quality and performance of decorators
- Arranging training for decorators with decoration department trainees to improve quality of whole team
- Making performance appraisal of all decorators.
Branch Operations Supervisor
Munch Bakery
09.2012 - 01.2014
- Led and conducted reviews of branch policies and procedures for compliance
- Configured general ledger to record transactions
- Reconciled general ledger accounts directly related to operations
- Coordinated engagements with outside vendors and assisted with data gathering for auditors, actuaries and consultants
- Completed financial statements and prepared write-up describing financials for executive management
- Balanced operational awareness with customer focus
- Performed duties in office environment during operating hours
- Ordered supplies, created purchase orders and entered orders into inventory
- Maintained scheduling for main branch to keep shifts appropriately staffed
- Prepared cash flow projections, cost analysis and monthly, quarterly and annual reports
- Performed routine closings, maintained clean, accurate and accessible records and kept close eye on transaction updates throughout each quarter
- Developed strategic plans for day-to-day financial operations.
Education
Bachelors of Arts -
University of Punjab
Intermediate - undefined
Faisalabad Board Pakistan
Matric - undefined
Faisalabad Board Pakistan
Skills
Computer Skills
Leadership
Communication
Time Management
Problem Solving
Customer service
Safety Measures
Active Listening
ERP NAV/WMS
Interests
Timeline
Franchise Retail Manager
Munch Bakery
11.2023 - Current
Retail operation support supervisor
Munch Bakery
01.2015 - 11.2023
Trainee & support supervisor for order taker & decorators’ section
Munch Bakery
01.2014 - 01.2015
Branch Operations Supervisor
Munch Bakery
09.2012 - 01.2014
Bachelors of Arts -
University of Punjab
Intermediate - undefined
Faisalabad Board Pakistan
Matric - undefined
Faisalabad Board Pakistan
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