Summary
Overview
Work History
Education
Skills
Websites
Certification
Awards
Languages
Timeline
Generic

Syed Rizwan Uddin

Riyadh,Riyadh

Summary

Over 20 years of expertise managing enterprise IT infrastructure, specializing in virtualization, storage, and Windows Server environments. Administered VMware vSphere 7.x/8.x, Resolving log disk exhaustion and optimizing ESXi hosts for high-availability S2D clusters. Deployed and maintained Nutanix HCI, ensuring seamless workload migration and performance for VDI. Managed Microsoft Exchange 2019, automating calendar cleanups and configuring DAGs for HA. Implemented Veeam Backup & Replication, integrating with HPE StoreOnce and HPE Alletra 5010/6000 for robust data protection and low-latency SQL/Exchange workloads. Configured Active Directory , creating secure DNS zones and KMS activation (TCP 1688) for Windows Server 2019/2025 licensing. Monitored infrastructure with OP Manager, audited AD with AD Audit Plus, and streamlined endpoint management via Desktop Central. Oversaw SAN/NAS storage (Alletra MP, Nimble), optimizing iSCSI zoning for VMware. Ensured compliance through detailed SOPs and incident reports, supporting Malta’s IT standards. Proficient in PowerShell scripting for automation, enhancing operational efficiency while maintaining system uptime and security.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Senior Infrastructure Specialist

State Properties General Authority
12.2019 - Current
  • Handling Exchange Server, Active directory & O365.
  • Responsible for storage (NAS/SAN) & Attendance system.
  • Handling HCI (VMWare & Nutanix).
  • Handling Email gateway (SMG).
  • Well versed with Patch Management Solution (Desktop Central).
  • Using monitoring tools such as OP Manager & AD Audit.
  • Handling backup systems using Veaam.
  • Responsible for hardware such HPE Store Once ,Alletra Storage & HPE Tape Library.
  • Implemented Cyber Security projects such as Tenable, DLP (ForcePoint) & Get Visibility.
  • Well versed with PAM Solution (Beyond Trust).
  • Installed Windows KMS & CA services within the enviroment.
  • Responsible for Citrix File Share.
  • Planning and undertaking scheduled maintenance upgrades.
  • Talking to clients and computer users to determine the nature of problems.
  • Responding to breakdowns.
  • Supervising junior engineering and technical staff.
  • Agreeing timescales.
  • Maintaining records of software licenses.
  • Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.
  • Evaluating system potential by testing compatibility of new programs with existing programs.

ICT Support Senior Administrator

Tatweer Buildings Company
01.2016 - 11.2019
  • Managing vBlock and VxRail
  • Responsible in creating VM's, managing ESXi hosts, maintenance and upgrades
  • Performing tasks such as vMotion, DRS, HA on regular basis
  • Prepare plan for all hardware and software programs on annual basis and prepare forecasts for budget and implement various cost effective methods.
  • Defining and implementing robust IT policies and procedures
  • Coordinate with departments and monitor all infrastructural facilities available for business
  • Handling Exchange Server 2013, Active directory, storage & Attendance system(Suprema).
  • Maintenance & management of the Critical Windows based Server Environment.
  • Working on Active Directory accounts, configuration of Blackberrys & laptops.
  • Follow documented processes i.e. implementing change control procedures.
  • Supporting a multi-site IT infrastructure of at least 350+ employees
  • Installing and configuring computer hardware, software, systems, networks, printers and scanners.
  • Planning and undertaking scheduled maintenance upgrades.
  • Talking to clients and computer users to determine the nature of problems.
  • Responding to breakdowns.
  • Investigating, diagnosing and solving computer software and hardware faults.
  • Provide technical support for users on a 24/7 basis.
  • Repairing equipment and replacing parts.
  • Supervising junior engineering and technical staff.
  • Agreeing timescales.
  • Obtaining replacement or specialist components, fixtures or fittings.
  • Checking computer equipment for electrical safety.
  • Maintaining records of software licenses.
  • Managing stocks of equipment, consumables and other supplies.
  • Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.
  • Evaluating system potential by testing compatibility of new programs with existing programs.

Regional Support Engineer

Electronic Solution House
06.2008 - 11.2013
  • Specialized in setting up contact center by integrating Altitude(Contact center solution software) with Avaya, Cisco.
  • Responsible in giving trainings to the contact center managers, superviors and agents.
  • A brief introduction of Altitude - Altitude uCI is a modular contact center management suite, including multiple applications that talk to each other and to the outside world using IP.

Software Engineer

Infotech Global India
11.2005 - 03.2008
  • Involved in developing business rules in Blaze Rule Engine in Healthcare domain.
  • Tested methodology with writing and execution of test plans, debugging and testing scripts and tools.
  • Delivered unit-tested systems within customer-prescribed timeframes.
  • Developed robust, scalable, modular and API-centric infrastructures.
  • Analyzed proposed technical solutions based on customer requirements.

Education

Master of Computer Applications (M.C.A.) - Computer Programming, Specific Applications

Osmania University
01.2005

Bachelor of Science - Science Education

Osmania University
Hyderabad India
09.2001

Skills

  • VMware ESXi administration
  • VMware vCenter management
  • Hewlett Packard Enterprise expertise (Alletra, Store Once)
  • Exchange 2019
  • Active Directory
  • Veeam Storage & replication
  • KMS & CA
  • PAM (Beyond Trust)
  • Manage Engine (OP Manager, AD Audit & Desktop Central)
  • Windows Server Management
  • Nutanix

Certification

  • Microsoft Certified Solutions Expert: Cloud Platform and Infrastructure
  • ITIL Foundation Certificate in IT Service Management
  • Microsoft Certified Solutions Expert: Productivity
  • VMware Certified Professional - Data Center Virtualization 2019
  • Microsoft Certified Solutions Associate: Windows Server 2012

Awards

  • Best Employee of the year, 2011, ESH
  • Regional Support Engineer of the Month, 2011, ESH
  • Regional Support Engineer of the Month, 2012, ESH
  • Regional Support Engineer of the Month, 2013, ESH
  • Avaya Professional Sales Specialist

Languages

Hindi
Advanced (C1)
English
Advanced (C1)

Timeline

Senior Infrastructure Specialist

State Properties General Authority
12.2019 - Current

ICT Support Senior Administrator

Tatweer Buildings Company
01.2016 - 11.2019

Regional Support Engineer

Electronic Solution House
06.2008 - 11.2013

Software Engineer

Infotech Global India
11.2005 - 03.2008

Bachelor of Science - Science Education

Osmania University

Master of Computer Applications (M.C.A.) - Computer Programming, Specific Applications

Osmania University

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Syed Rizwan Uddin