SYED TAUFEEQ IRSHAD
Dammam,04
Summary
Versatile Operations Supervisor successful at taking on routine and complex business challenges with resourceful and creative approach. Recognized as driven, dedicated and hardworking leader with history of streamlining operations and increasing results.
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Experienced with operational oversight, including process improvement and team leadership. Utilizes strategic planning to streamline operations and boost productivity. Track record of fostering team collaboration and maintaining high standards of performance.
Overview
7
7
years of professional experience
Work History
Operations Supervisor
Kuhais Logistics
01.2025 - 07.2025
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Implemented cost-saving measures, significantly reducing operational expenses.
- Negotiated with vendors to secure cost-effective contracts, resulting in significant budget savings.
- Streamlined inventory management processes, leading to more organized and efficient stock handling system.
- Led successful project completions under tight deadlines, coordinating effectively across multiple teams.
- Identified operational inefficiencies and implemented corrective measures to increase effectiveness.
- Oversaw compliance with industry regulations and company policies, ensuring safe and legal operational environment.
- Generated reports detailing findings and recommendations.
- Conducted regular reviews of operations and identified areas for improvement.
- Maintained database systems to track and analyze operational data.
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
Assistant Operations Manager
Fast Logistics
07.2024 - 12.2024
- Accomplished multiple tasks within established timeframes.
- Managed and motivated employees to be productive and engaged in work.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maintained professional, organized, and safe environment for employees and patrons.
- Tracked orders and notified customers of status or potential delays.
- Coordinated with suppliers to ensure timely delivery of goods, minimizing stockouts.
- Established an effective communication system between departments involved in logistics coordination ensuring seamless information flow.
- Reduced shipment delays with meticulous coordination of international shipments and customs clearance.
- Coordinated cross-functional teams tasked with resolving complex logistical challenges that arose during the import process.
- Implemented strategies to minimize risks associated with international trade, such as currency fluctuations and political instability.
- Assisted in the development of freight budgets, providing accurate data analysis for informed decision-making processes.
- Managed claims processes for damaged or lost shipments, effectively recovering costs while preserving business relationships.
- Ensured timely deliveries by coordinating schedules, routes, and truck assignments for optimal results.
- Collaborated with other departments such as sales or customer service teams to ensure alignment of business goals across all functional areas impacting freight operations performance outcomes positively.
- Conducted regular risk assessments to identify potential hazards, subsequently taking corrective actions to mitigate any negative impact on freight operations safety or efficiency.
- Developed effective working relationships with vendors and carriers to guarantee timely pickups and deliveries.
- Excellent communication skills, both verbal and written.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Operations & Pricing Executive
Sharaf Shipping Agency Co.
09.2021 - 07.2024
- Preparing quotations of Air/ Sea freight, Clearing and forwarding charges to customers and overseas agents.
- Follow up on shipments
- Dispatch to various locations as per requirement.
- Comparing the requirement and actual delivery site.
- Arranging the collection of documents from the clients for proceeding with import/ export operations as well as following up with all the documentation.
- Tracking the containers and air shipments and providing all the relevant details to the customer.
- Following up for the payments and make sure to collect in agreed time.
- Preparing Weekly Sales report and Monthly performance report.
- Maintaining RATE SHEET on monthly basis
- Negotiating rates with lines for both air and sea.
- Handling overseas agents and in-house offices.
- Provided accurate and timely reporting of information to customers including sending quotations, pricing, costing, shipping details, and supply chain-related documentation.
- Worked with the Operations team and suppliers to ensure customers' expectations are met and exceeded.
- Took a lead operational role for different clients; arranged shipments for new or one-off clients.
- Used freight forwarding IT systems to process job files, manage customers' shipments and ensure margin objectives per activity are met; ensure compliance with all policies, procedures, and standard operating practices.
- Built and maintained effective relationships with customers, suppliers, and team members.
- Arranged for picking up of goods and materials from the client's location.
- Established long-term client relationships through consistent delivery of high-quality products and services.
- Enhanced customer satisfaction by streamlining communication channels and improving response times.
Operations Specialist
Rolaco Arabian Sound & Lights
12.2018 - 07.2021
- Support day-to-day coordination of operational activities for AIR & SEA freight movements.
- Communicate with the agents and get the daily updates of each movement.
- Update the clients daily with their cargo movements.
- Maintain procedural documentation for reference purposes.
- Once the cargo is delivered, inform the client with arrival notification and sharing the client with the invoice along with the supporting documents.
- Arranging insurance calculating weight, volume and cost of goods to be moved Maintain close working relationships with the Customer Service Operations and Contract Logistics team.
- Undertake sales presentations to customers and business communities to present to the company and its products and services.
- Supervise and monitor communication to and from Network offices and customers to ensure that no complaints or reminders are received from anyone of delay in response to them.
- Handling multiple portfolios
- Streamlined logistics processes by implementing efficient inventory management systems and reducing order fulfillment times.
- Optimized staffing levels for peak periods by analyzing workload patterns and creating a flexible labor scheduling strategy.
- Improved accuracy of shipment tracking information through the implementation of an advanced barcode scanning system.
Education
B.com -
Shadan Degree Collage
Hyderabad IndiaSkills
- Proficient in Windows 7/8/10 and Linux
- Proficient in Microsoft Office Suite
- Experience with Crestron operating systems
- Experience with SAP ERP systems
- Warehouse operations
- Operational planning
- Production
- Operations management
- Staff supervision
- Operational logistics coordination
- Quality assurance
- Data analysis
Languages
English (Expert)
Arabic (Expert)
Hindi (Expert)
Urdu (Expert)
References
Furnish On Request
Iqama Status
Valid & Transferable
Driving License
Valid
Strength
I have excellent telephone etiquette and strong written and verbal communication skills. I have confident, articulate, and professional speaking abilities. I am an empathic listener and a persuasive speaker. I have excellent presentation and negotiation skills, Microsoft Office, Team Management, and Customer Service, Business development, Strategic Planning, Computer Literacy, Flexible Schedule, and Internal Training skills
Personal Profile
- Nationality: Indian
- D.O. B: 1995-09-29
- Marital Status: Single
- Iqama Number: 2128866304
Timeline
Operations Supervisor
Kuhais Logistics
01.2025 - 07.2025
Assistant Operations Manager
Fast Logistics
07.2024 - 12.2024
Operations & Pricing Executive
Sharaf Shipping Agency Co.
09.2021 - 07.2024
Operations Specialist
Rolaco Arabian Sound & Lights
12.2018 - 07.2021
B.com -
Shadan Degree Collage
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