Summary
Overview
Work History
Education
Skills
Additional Information
Languages
Timeline
Generic
Syed Umar Farooq

Syed Umar Farooq

Riyadh

Summary

Results-driven Logistics, Retail, and E‑Commerce Operations Supervisor with 12+ years of experience across last‑mile delivery, warehouse & fulfillment operations, FMCG retail management, and sales supervision. Proven expertise in route optimization, fleet utilization, SLA management, inventory control, team leadership, and process improvement. Strong background in managing multi‑store operations, coordinating vendors and distributors, improving delivery performance, and driving operational efficiency in high‑volume environments.

Overview

14
14
years of professional experience

Work History

Routing Lead / Fleet & Logistics Supervisor

Panda
Riyadh
03.2025 - Current
  • Manage daily last‑mile delivery operations across 13+ stores including express and scheduled orders.
  • Optimize delivery routes and vehicle utilization to reduce operating cost and improve on‑time performance.
  • Coordinate with branch supervisors, dispatchers, and area leads to ensure smooth execution of delivery plans.
  • Monitor real‑time vehicle tracking and ensure SLA and service quality compliance.
  • Handle missing items, quality issues, and vendor claims in coordination with suppliers.
  • Support new store onboarding by creating and configuring delivery sites in operations systems.

Fulfillment Supervisor

Panda
Riyadh
12.2024 - 03.2025
  • Supervised daily warehouse operations including receiving, picking, packing, dispatch, and returns.
  • Managed workforce allocation for pickers, packers, loaders, and drivers to meet daily order volume targets.
  • Improved order accuracy and reduced cancellations through quality checks and productivity monitoring.
  • Coordinated with last‑mile teams and transporters to ensure smooth dispatch and timely deliveries.

District Coordinator & Retail Supervisor

Panda
Riyadh
05.2022 - 12.2024
  • Coordinated operations and reporting for multiple retail stores including sales, wastage, customer count, and inventory.
  • Prepared daily, weekly, and monthly performance reports (MTD/YTD).
  • Supported store maintenance, layouts, mass replenishment, inventories, and store audits.
  • Created Excel and PowerPoint templates for management reporting.
  • Acted as key communication link between head office, HR, and store operations.

FMCG Retail Supervisor & Duty Manager

Panda
Riyadh
02.2014 - 05.2022
  • Managed merchandising, staff scheduling, floor displays, pricing, and layout implementation.
  • Coordinated with suppliers for stock availability, promotions, and deliveries.
  • Led inventory counts, stock variance investigations, FIFO compliance, and wastage control.
  • Supervised receiving, inter‑store transfers, and quality checks for fresh and frozen items.
  • Maintained audit records and daily operational reports.

Sales Supervisor

Nestlé City Distribution
India
11.2011 - 10.2012
  • Supervised sales team to achieve daily, weekly, and monthly sales targets.
  • Developed new customers and expanded product distribution.
  • Ensured merchandising standards, stock availability, and market visibility.
  • Prepared sales reports and coordinated with distributors.

Education

Bachelor of Commerce - Computer Science

Acharya Nagarjuna University
India

Skills

  • Last‑Mile Operations & Route Optimization
  • E‑Commerce Fulfillment & Warehouse Operations
  • Fleet & Vendor Management
  • Retail & Merchandising Operations
  • Sales Supervision & Distribution
  • Inventory Control & Audits
  • KPI & Performance Reporting
  • SLA Compliance & Quality Assurance
  • Process Improvement & Cost Reduction
  • Team Leadership & Staff Scheduling
  • MS Office 365
  • Excel
  • PowerPoint
  • Tally ERP

Additional Information

Valid Saudi Driving License and transferable Iqama, Available for roles: Logistics Supervisor, Merchandising Supervisor, Sales Supervisor, Retail Manager, E‑Commerce Fulfillment Supervisor, Last‑Mile Operations Lead

Languages

  • Arabic (Conversational)
  • Hindi
  • Urdu
  • Telugu
  • English (Fluent)

Timeline

Routing Lead / Fleet & Logistics Supervisor

Panda
03.2025 - Current

Fulfillment Supervisor

Panda
12.2024 - 03.2025

District Coordinator & Retail Supervisor

Panda
05.2022 - 12.2024

FMCG Retail Supervisor & Duty Manager

Panda
02.2014 - 05.2022

Sales Supervisor

Nestlé City Distribution
11.2011 - 10.2012

Bachelor of Commerce - Computer Science

Acharya Nagarjuna University
Syed Umar Farooq