Summary
Overview
Work History
Education
Skills
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Certification
Custom
Timeline
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Syed Wajhi Hassan

Syed Wajhi Hassan

JUBAIL,Saudi Arabia

Summary

A versatile professional with expertise in Odoo, Zoho CRM, Shopify, WordPress, and Wix, demonstrating exceptional skills in video editing and bot development. Proven track record in customer service excellence and sales assistance, with a strong focus on lead generation and communication. Adept at problem-solving and proficient in project management tools, e-commerce platforms, profit margin optimisation, and target achievement. Known for multitasking capabilities and committed to driving business success through innovative solutions.

Overview

2026
2026
years of professional experience
1
1
Certification

Work History

Apprentice - Customer Service and Sales Assistance Internship

Nordics-Supply Limited
Mississauga , Canada
  • Provided exceptional customer service, addressing inquiries and resolving issues to ensure satisfaction.
  • Utilized Odoo and Zoho to manage customer data, track sales, and streamline workflows.
  • Supported the sales team by identifying potential leads and contributing to revenue growth.
  • Assisted senior staff members for better project execution.
  • Improved team communication by proactively participating in daily meetings.
  • Achieved deadline compliance with meticulous time management.

Office administrative assistant

SMB LLP
Mississauga , Canada
02.2025 - Current
  • Streamlined the sales process through effective leadership.
  • Oversaw inventory management for maintaining optimal stock levels.
  • Coordinated with other departments to ensure smooth operations.
  • Maintained up-to-date knowledge of market trends for informed decision-making.
  • Alleviated workload of managers, providing reliable support in project coordination.
  • Provided comprehensive administrative support during company events and meetings.
  • Minimised downtime for employees by promptly addressing and resolving technical issues.
  • Handled confidential documents with utmost discretion, maintaining privacy standards at all times.
  • Conducted thorough research for projects, aiding in successful completion of assignments.
  • Enhanced customer satisfaction through timely query resolution.
  • Prepared detailed reports to assist in strategic decision making.

Education

Al Hussan International School Jubail
Saudi Arabia

Bachelor of Commerce - Digital Business Management

Humber College Institute of Technology
Toronto / Canada

High School Diploma - Digital Business Management

David Suzuki - Secondary School
Brampton / Canada

Skills

  • Odoo
  • Zoho CRM
  • Shopify
  • WordPress
  • Wix
  • Video Editing
  • Bot Development and Automation
  • Customer Service Excellence
  • Sales Assistance
  • Lead Generation
  • Communication
  • Problem-Solving
  • Project management tools proficiency
  • E-Commerce platforms
  • Profit margin optimisation
  • Target achievement
  • Multitasking capabilities
  • Client liaison competence

Certification

  • Google Project Management
  • Google Digital Marketing & E-commerce
  • Google Advanced Data Analytics
  • Google Business Intelligence
  • Google Data Analytics
  • SAP Ariba Certification

Custom

Odoo Chatbot Implementation, Designed and deployed a chatbot system to streamline customer inquiries, reducing response time by 20%. Website Development, Created a website for a restaurant for our final project, which was culmination of everything we learned, enhancing user experience and potentially increasing sales.

Timeline

Office administrative assistant

SMB LLP
02.2025 - Current

Apprentice - Customer Service and Sales Assistance Internship

Nordics-Supply Limited

Al Hussan International School Jubail

Bachelor of Commerce - Digital Business Management

Humber College Institute of Technology

High School Diploma - Digital Business Management

David Suzuki - Secondary School

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Syed Wajhi Hassan