SYED ZIA UDDIN

• Configured hardware, devices, and software to set up work stations for employees.
• Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
• Maintained systems to keep networks fully operational during peak periods.
• Patched software and installed new versions to eliminate security problems and protect data.
• Monitored systems in operation and quickly troubleshot errors.
• Used ticketing systems to manage and process support actions and requests.
• Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
• Configured and tested new software and hardware.
• JOB RESPONSIBILITIES;

1. E-gates support,

2. Flight Information Display System. screen support.

3. Airport management system support.

4. Cute system support.

5. BRS system and HHT support.

6. KIOSK support.

7. Worked on the E-gate Installation project

8 .Worked as backup supervisor.

• Removed malware, ransomware, and other threats from laptops and desktop systems.
• Patched software and installed new versions to eliminate security problems and protect data.
• Configured hardware, devices, and software to set up work stations for employees.
• Diagnosed and troubleshot hardware, software, and network issues.
• Worked also as IT Sales executive.
• Maintained office PCs, networks, and mobile devices
• Monitored systems in operation and quickly troubleshot errors