SYED AADIL SHAFI
Makkah,02
Summary
Dynamic leader with a proven track record at The Leela Ambience Gurugram Hotel & Residences, enhancing guest satisfaction and team productivity. Excelled in streamlining operations and reducing turnover by implementing effective recruitment and training, showcasing strong communication and prioritization skills. Achieved significant improvements in cleanliness ratings, demonstrating a commitment to excellence and a results-driven approach.
Overview
10
10
years of professional experience
Work History
Assistant Housekeeping Manager
Double Tree Hotel By Hilton
04.2023 - Current
- Collaborated with maintenance teams to address urgent repair needs, minimizing operational downtime in guest rooms.
- Reduced employee turnover rate through effective recruitment, interviewing, and onboarding processes for new hires.
- Ensured compliance with industry regulations by conducting regular audits of housekeeping practices and procedures.
- Enhanced team productivity by providing ongoing training and support to housekeeping staff members.
- Maintained high-quality service standards through regular communication with guests and other hotel departments.
- Boosted overall hotel ratings in cleanliness categories through consistent attention to detail during room inspections.
- Coordinated special projects such as deep cleans or major event preparations while minimizing disruption to guests'' experiences.
- Improved guest satisfaction by efficiently addressing and resolving housekeeping concerns and complaints.
- Implemented safety protocols to ensure a safe working environment for both staff and guests.
- Ensured a clean and welcoming environment, conducting thorough inspections of all areas within the property.
- Prioritized tasks according to urgency, ensuring timely completion of projects without sacrificing quality standards.
Senior Housekeeping Supervisor
Double Tree Hotel By Hilton
05.2019 - 03.2023
- Managed scheduling for housekeeping staff to ensure adequate coverage during peak hours or special events, maintaining optimal service levels.
- Coordinated with maintenance teams to address any required repairs or preventative measures in guest rooms or common areas timely fashion.
- Developed efficient inventory management systems for cleaning supplies, reducing waste and lowering expenses.
- Enhanced overall guest satisfaction by implementing efficient housekeeping procedures and maintaining high standards of cleanliness.
- Conducted regular performance reviews for housekeeping staff, providing constructive feedback and identifying areas for improvement or growth opportunities.
- Resolved guest issues promptly by addressing concerns related to room cleanliness or maintenance needs professionally and courteously.
- Oversaw daily room assignments for the entire housekeeping team to maximize efficiency while maintaining high-quality results.
- Trained and mentored junior housekeeping staff, improving their skills and performance levels.
Housekeeping Supervisor
The Leela Ambience Gurugram Hotel & Residences
01.2018 - 04.2019
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Placed orders for housekeeping supplies and guest toiletries.
- Communicated repair needs to maintenance staff.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Ensured timely completion of daily tasks, leading to an increase in positive guest feedback regarding room cleanliness.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
- Maintained a high level of quality control through regular inspections, resulting in consistent adherence to hotel standards.
SENIOR ROOM ATTENDANT
The Leela Ambience Gurugram Hotel & Residences
06.2016 - 12.2017
- Mentored new team members, sharing industry knowledge and best practices for success in the role.
- Reduced guest complaints by addressing maintenance issues and coordinating with relevant departments.
- Improved efficiency by introducing new cleaning techniques and equipment usage among team members.
- Enhanced guest satisfaction by ensuring prompt and efficient room cleaning services.
- Streamlined room preparation processes for faster turnover times and increased productivity.
- Upheld hotel brand standards by consistently adhering to company policies and procedures during daily operations.
Room Attendant
THE OBEROI BANGLURU (INDIA)
01.2015 - 05.2016
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Achieved time management goals by following designated schedules and completing assigned tasks within allotted time frames.
- Reduced guest complaints by maintaining a high standard of cleanliness in all assigned rooms.
- Vacuumed carpets, mopped floors and dusted surfaces to maintain spotless environment.
- Enhanced guest satisfaction by providing thorough and timely room cleaning services.
Education
BECHELORS OF HOTEL MANAGEMENT AND HOSPITALITY - Hospitality Administration And Management
INSTITUTE OF HOTEL MANGEMENT
RAJBAGH SRINAGER INDIA04-2016
Skills
Good communication skills
Effective team member,with good leadership qualities
Commitment towards career
Team oriented and result driven
To handle the situation with effective solution
To handle the team with effective productivity
Work prioritization
Additional Information
Academically qualified hospitality industry professional,I have contributed over 8+ years assuming leadership roles in the areas of housekeeping department,with leading hotel. Demonstrated functional excellence in roiling out policies and programs for the departmental operations to win total guest's satisfaction while maintaining reasonable profitability levels.
Languages
Urdu
Native language
Arabic
Upper intermediate
B2
English
Advanced
C1
Timeline
Assistant Housekeeping Manager
Double Tree Hotel By Hilton
04.2023 - Current
Senior Housekeeping Supervisor
Double Tree Hotel By Hilton
05.2019 - 03.2023
Housekeeping Supervisor
The Leela Ambience Gurugram Hotel & Residences
01.2018 - 04.2019
SENIOR ROOM ATTENDANT
The Leela Ambience Gurugram Hotel & Residences
06.2016 - 12.2017
Room Attendant
THE OBEROI BANGLURU (INDIA)
01.2015 - 05.2016
BECHELORS OF HOTEL MANAGEMENT AND HOSPITALITY - Hospitality Administration And Management
INSTITUTE OF HOTEL MANGEMENT
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