SYED AAON ALI SHAH
Riyadh
Summary
IT Support Specialist with 6+ years of experience, successfully implementing large-scale projects like the Riyadh Metro Automatic Fare Collection system. Skilled in network Support, server management, and troubleshooting across Windows, Linux, and diverse hardware/software. Driven to provide efficient support, minimizing downtime, and maximizing user satisfaction. Masters in IT (Networking). Seeking a challenging opportunity to leverage expertise in a dynamic environment.
Overview
6
6
years of professional experience
2
2
Certification
2
2
Languages
Work History
IT Support
Indra
05.2023 - 01.2024
- Working On Riyadh Metro Project Automatic Fare Collection System and delivered more then 45 Metro stations
- Configure 200+ Ticketing Machines
- Install and Configure Ticketing Systems according to Site layout
- Server Installation
- Install and Configure remotely Server Access System according to site layout
- Cloning Images
- Modification and Up-gradation of Ticketing Machines
- Automatic Doors Configuration
- Replacing, Updating TVM/TVS hardware
- Reconfiguring of Automatic Motor Control boards
Field Support Technician
Emircom
12.2022 - 03.2023
- Respond to NOC call to attend to faults on site and other site related issues
- Routine maintenance activities on site (PMR)
- Troubleshooting in case alarm occurs
- Provide technical support for variety of systems.
IT Support Officer
Allied Bank Limited Pakistan
11.2019 - 08.2022
- Technical Support to Contact Center of Allied Bank limited
- Successfully implement new CRM Software
- 1st and 2nd Layer Support to Staff of Contact Center
- Troubleshooting of Computer Equipment and Software
- Windows OS, Linux OS and Security Software Installations
- Creating IDs and Passwords for users
- Checking applications errors and contact Vendor for Solution
Network and IT
Accounts Department
04.2017 - 07.2019
- Support at District Account Office (Public Organization)
- Assignments
- Leading Network and IT support at public district office
- Technical Support to staff of Office
- Network Layer 2 Maintenance and Troubleshooting
- Configure VLANS and Trunks ports
- Systems Maintenance and Troubleshooting
- Windows OS and Software Installations, Maintenance and Troubleshooting
- Replacing, Updating Systems and peripherals
Education
Master of Science - Information Technology
University Of Sargodha
Pakistan10.2016
Skills
- Operating Systems/Software: Windows, Linux, MS Word, Excel
- Networking:
- Routing and Switching,
- VLANS, Trunks, Network Protocols
- Server 2019 Management:
- Active Directory, DHCP, DNS,
- File Server and Storage, Virtual Machines
- Computer Hardware Installation, Server Installation, Maintenance
- Software Management:
- Configuration,
- Installation, upgrading, Cloning
- Troubleshooting, Communication, Teamwork Problem Solving, Time Management, Quick Learner
Languages
Languages
Urdu
Native language
English
Advanced
C1
Certification
- CCNA- Routing And Switching
- Linux
Work Preference
Work Type
Full TimeWork Location
HybridOn-SiteRemoteImportant To Me
Work-life balanceCareer advancementPersonal development programsQuote
I am not perfect but i learn things and then perform them perfectly
Timeline
IT Support
Indra
05.2023 - 01.2024
Field Support Technician
Emircom
12.2022 - 03.2023
IT Support Officer
Allied Bank Limited Pakistan
11.2019 - 08.2022
Network and IT
Accounts Department
04.2017 - 07.2019
Master of Science - Information Technology
University Of Sargodha
- CCNA- Routing And Switching
- Linux
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