Syed Amer
Riyadh,Kingdom of Saudi Arabia
Summary
Quick-thinking Supervisor recognized for success in guiding teams and boosting performance. Practical problem-solver with excellent issue and conflict resolution skills to drive team and organizational success. Highly effective and knowledgeable in process improvement, Experience worked as Regional Warranty Administrator, workshop controller, Service Advisor, Team Leader.
Trained and enthusiastic seeking a challenging & rewarding job opportunity to Contribute overall success with a growth oriented organization.
Overview
13
13
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work history
Bodyshop Supervisor
Gulf Motors
Riyadh, Saudi Arabia
2023.02 - 2024.01
- Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
- Increased team productivity through effective staff planning, coordination and task delegation..
- Organised team workflow, working within agreed budgets and schedules.
Team leader
United Motors
Riyadh, Saudi Arabia
2020.03 - 2023.01
- Professionally handled difficult customer complaints and objections to maintain first-class customer service standards.
- Led shifts and motivated team to drive sales.
- Led team of 40 to achieve KPI targets and successfully complete assigned projects.
Bodyshop Financing
United Motors
Riyadh, Saudi Arabia
2018.09 - 2020.02
- Coordinating with the finance department for the pending claims and organising no delay schedule on the repaired claims.
- Guided financial assistance on insurance invoicing to gain more profits on the repairs.
- Completed meticulous monthly balance sheet reconciliations, achieving financial accuracy.
- Led audit engagements, serving as primary point of contact for audit-related queries.
Bodyshop Costing
United Motors
Riyadh, Saudi Arabia
2014.04 - 2018.09
- Costing of insurance invoices as per the approvals and following up with insurance companies for the respective claims.
- Have a challenging role to reach targets of 1.5 million monthly.
- Established organizational procedures to calculate, prepare and issue bills and invoices.
Workshop Controller
United Motors
Riyadh, Saudi Arabia
2012.08 - 2014.03
- Controlling Workshop technicians, check the daily working in progress report.
- Guaranteed timely and accurate delivery of jobs by allocating work in line with technician's knowledge and skills.
- Facilitated smooth running of workshop, managing a team of 35 technicians.
- Organised team workflow, working within agreed budgets and schedules.
Regional Warranty Administrator
United Motors
Riyadh, Saudi Arabia
2010.08 - 2012.07
- Check the daily work in progress report from the kerridge point of sale that still how many job cards or still ready to close.
- Obtained clear photographic evidence to support customer claims.
- Completed general claims administration, reviewing and distributing legal and evidentiary documentation.
Education
Secondary School Certificate - Commerce
PRR Junior College
India 2004.06 - 2006.05
Bachelor of Commerce - Commerce
Eiilm University
India 2006.07 - 2009.06
Skills
- Experience in costing
- Team supervision
- Excel expertise
- Financial management
- Employee management
- POS operation
- Experience in Electronic Catalogue
- Excellent customer care & Convincing skills
- Knowledge in Parts & Service
- Technical Qualifications
- Working knowledge in Microsoft Office (Excel, word and word Processing)
Languages
Arabic
Fluent
English
Fluent
Urdu
Fluent
Certification
Bachelor Of Commerce
Timeline
Bodyshop Supervisor
Gulf Motors
2023.02 - 2024.01
Team leader
United Motors
2020.03 - 2023.01
Bodyshop Financing
United Motors
2018.09 - 2020.02
Bodyshop Costing
United Motors
2014.04 - 2018.09
Workshop Controller
United Motors
2012.08 - 2014.03
Regional Warranty Administrator
United Motors
2010.08 - 2012.07
Bachelor of Commerce - Commerce
Eiilm University
2006.07 - 2009.06
Secondary School Certificate - Commerce
PRR Junior College
2004.06 - 2006.05