SYED ASIM QUADRI

Differentiating service offering by providing customers with friendly and professional multi-channel communication during every inbound transaction and enquiry and to provide the customers with accurate information based in their needs.

Answering the telephone in accordance to the telephonic policy.

Proactively approaching to customer requirements based on historic transactions, if applicable.

Proactively investigates and liaises with other departments in order to determine potential negative impact relating to customer needs.

Proactively ensuring that customers are aware of necessary information and any special instructions.

Where first call resolution cannot be achieved communicates the appropriate call back time to the customer, and ensures this is in line with agreed timeframes of the Support team or other departments

COMPLAINT MANAGEMENT

Providing the customer with suitable solutions relating to problem shipments or complaints, that satisfies their needs, and maintaining and enhancing their loyalty to company.

Liaising with internal departments to find potential solutions that meet the needs of the customer.

Providing timely, complete and professional responses to customers.

Verifying customer requirements and agree on suitable solution.

Complying with all relevant policies and procedure.

• Managed robust sales pipeline to increase prospective leads-to-sales closures by 100%.
• Delivered sustainable, profitable sales growth against targets, effectively targeting potential business.
• Employed proficiency in bringing in new customers and to accurately forecast sales and prepare contingency plans.
• Accurately quoted customers with cost-effective solutions to shipment issues.
• Prepared weekly figures of sales activities as instructed by line manager
• Learned all tasks required quickly to maximize performance.
• Leveraged strong working knowledge of products and systems within logistics industry.
• Kept business in compliance with internal controls, industry regulations and health and safety requirements.

Generate Revenue / Query Handling

Acquiring leads/New business and converting leads into potential business.

Ensure Positive variance between Down traders and Up traders by dedicated follow-up and offering best suited solutions to the customers as per there requirements.

Effectively liaise between Field Managers and Customers, fix appointments, follow- up on queries & shipments.

Generate and exceed revenue targets by using various techniques such as cross selling, SPIN.

Generate new business.

Follow up with customers in order to generate revenue & business.

Initiate accounts.

Ability to Delegate work, Strictly abiding by the policy of “Getting the work done by

the right person at the right time”

Effectively liaising with people from all departments.

Rapport Building

• Collaborated with external partners to deliver services within quality, timeframe and budget targets.
• Built relationships internally and externally to progress business growth.
• Managed underperforming suppliers to realign service delivery.
• Carried out specialist studies and statistical summaries for operational analysis.
• Supported team by demonstrating respect and willingness to help.
• Oversaw logistics and operations to deliver process optimisations and efficiencies.
• Increased revenue by upselling and recommending products.
• Liaised with customers and other departments to plan timely transportation of goods.
• Coordinated dispatching of transport vehicles distributing goods across Saudi Arabia.
• Used automatic tracking systems to keep computer system updated with goods movements and proactively place new orders at optimal times.
• Defined KPI targets to maintain solid standards of work in team.
• Planned logistics across international boundaries to reliably meet delivery requirements.

Manage booking once confirmation and ensure smooth transaction in movements.

Implement necessary safety and security precautions for handling dangerous goods.

Ability to communicate effectively and professionally with internal resources and customers.

Review vendor invoice for internal costing purpose ensure healthy profit for both parties.

Review and coordinate shipments based on customer provided information and

work with customer service and management to identify and meet customers

requirements/problems resolution and to accommodate short lead-time orders.

Negotiates rates with airline partners. Assists with daily Ad-hoc quotes.

Provides support and guidance for all domestic transportation requirements

on pricing, set up and operational requirements. Provides Sales guidance

and training in the Air product when needed. Maintains and develops

preferred Airfreight carriers’ relationship and support.