Summary
Overview
Work history
Education
Skills
Languages
Accomplishments
Affiliations
Certification
Programming
Timeline
SeniorSoftwareEngineer
Syed Azam Al Hasni

Syed Azam Al Hasni

Al-Khobar, Dammam,Saudi Arabia

Summary

Sales Executive and Technical Engineer. Offering over 14 years of technical background and extreme exposure in administering ELVS & building automation systems, Charismatic sales professional offers strong communication and negotiation skills. Excels in client-facing environments with superior attention to consumer needs and buying trends. Proactive problem-solver and dedicated team player with history of successful sales strategy. Ambitious sales worker driven to exceed sales goals and build long-lasting relationships. Leverages high emotional intelligence and market knowledge to develop sales strategies and drive profits. Energetic sales professional with demonstrated success identifying prospects and converting leads into customers. Superior communication skills with ability to understand client needs and close sales. Recognised for creativity and resourcefulness in meeting and exceeding sales, revenue and profit goals.enhancing efficient operations, and facilitating technical assistance to security teams within complex commercial environment. Verifiable record of accomplishment of exceptional integrated electronic security solutions, design, installation, commissioning, and testing of integrated building management systems. Strong IBMS implementation background, field deployment experience, CCTV operations, HVAC projects, fire alarm systems and access control system knowledge. Superb ability at communicating, coordinating and organizing tasks. Broad experience with integrated security systems including Dahua, Hikvision, PACOM, IBM, Honeywell, and Siemens as well as home automation systems (Honeywell, Bosch). Intuitive, effective leader with expertise needed to create value from a product.

Overview

14
14
years of professional experience
4
4
years of post-secondary education
1
1
Certification

Work history

Sales Executive and Technical Support Engineer

Eastern Province, DAHUA Technology Co
Eastern Region, Dammam, Khobar, Saudi Arabia
12.2020 - Current
  • With a proven track record of consistently exceeding targets and driving revenue growth. Highly motivated and results-oriented professional with exceptional interpersonal and communication skills. Demonstrated ability to build and maintain strong customer relationships, identify opportunities, and close deals. Skilled in consultative selling, negotiation, and strategic account management. sales analytics tools to streamline processes and maximize efficiency. Adept at market research and competitor analysis to develop effective sales strategies. Committed to delivering exceptional customer service and ensuring client satisfaction. Seeking an opportunity to leverage my expertise and drive business success in a dynamic sales environment.Built relationships with key clients and significantly improved complaint response by promptly attending client needs and suggesting effective security implementations to equipment failure and repair activities
  • Reduced risks by sophisticatedly strategizing control and integrated security solutions to increase response time, which helped early detection of service
  • Ensured business continuity and maximum uptime with security by leveraging efficiency of expert operations and complete integration of safety products and solutions with highest standards
  • Adhered compliance by updating and maintaining comprehensive reporting of screened activities in case of suspicious, illegal or immoral activities that augmented system transparency
  • Streamlined and leveraged knowledge of best practices and competitive intelligence of every projects from initiation to completion which constantly commended by co-workers and senior management
  • Provide certificates for Installers, Competitor's action, plan and product information price, daily technical solving problem, customer Feedback, Product problem summary, Product plan consultation, collection and acquisition of clues, tracking and cultivation
  • Delivery acceptance, project case summary, Solve technical problems, collect usage information of products and solutions from customers;
  • Headquarters training, Follow E-learning Platform for latest updates on products and new key technologies
  • Project output, competitive product analysis, pre-bid guidance, bid formulation, bidding, POC demonstration
  • Exceeded expectations and increased customer satisfaction by providing excellent innovative strategies in upgrading securities, maintaining infrastructure, and improving safety to reduce operating costs and failures
  • Oversaw installation and commissioning of all ELVS systems
  • Configured and troubleshot switches & routers (Siemens, Linksys “Cisco", Aztec, Webster, Motorola)
  • Managed complete security system through integration of access control system with the CCTV security system as well as integrating CCTV system to cloud server and ensuring secured and updated data
  • Keep abreast of new products and evolving technologies, updating the organization about the novel techniques and procedures introduced concerning CCTV operations
  • Delivered quality technical support for clients regarding the company's products while coordinating with suppliers and other staff
  • Requirements: product solution consulting, new requirements, industry attributes, solutions, technical standards, prices, etc
  • Achieved Certificate of Appreciation from clients with all projects completed on time and within budget
  • Improved operational efficiency by 95% after securing on-time supply of materials while implementing business management skills that increased operational savings as well
  • Continuously exceeded goals and metrics of the company, solidifying its unique and exclusive customer service and technical support services
  • Initiated the use of new intelligent technologies for Monitoring, Detection and Verification (Face Recognition, Object Recognition, and License Plate Recognition)
  • Utilized the latest techniques for Access Control & Time Attendance Systems (Tag and Card Reader, Finger Print, and Touchless Finger-Print Biometric Palm Vein Reader)
  • Promotion: marketing activities and delivery of products, programs and promotional materials
  • Weekly Conducting 1 seminar in different cities and 2 incentives Installers Training
  • Conducting DPP training at least three in a week based on customer requirement
  • Special Products training also provided solution by industry standards, SMB solution, and solution by application
  • Feedback: Collect feedback from customers on products, solutions and strategies, and output reports on the use of products and solutions
  • Output and sharing of case and experience materials.

Senior Sales & Technical Lead Engineer

Etesaliah Trading Co.
Al-Khobar, Saudi Arabia
12.2012 - 12.2020
  • Results-driven Sales Professional with a strong background in project sales. Proven ability to identify project opportunities, build relationships with key decision-makers, and successfully close deals. Skilled in conducting market research, creating tailored proposals, and delivering persuasive presentations. Committed to exceeding targets and driving project success through exceptional sales performance.
  • Direct complex onsite maintenance, configuration, and execution of closed-circuit television (CCTV) operations, access control systems, and other low current systems while strictly complying safety and security observations
  • Researched and developed engineering solutions to combat operational issues.
  • Oversaw field projects implementing engineering designs and maintained strict compliance with specifications and applicable codes.
  • Implemented policies and devices to improve workplace safety.
  • Optimised workplace procedures for safety, developing and updating processes based on latest research.
  • Calculated values for structural engineering failures and determined how to safely handle affected zones.
  • Estimated costs, scheduling requirements and labor needs to produce engineering designs.
  • Investigated design failures in field to determine necessary corrections in future iterations.
  • Trained more than 1000 people while leading 20 direct supervisions and supporting the CCTV Chief Operator to build risk-free home automation system and other technologies
  • Collecting feedback about products from Distributors, dealers, Resellers, Installers and RMA center regularly, Onsite technical
  • Support for special request customers, Repairing PCB boards on devices from short circuits, power failure, CPU replaced
  • Worked cohesively in programming and commissioning of Access control Solutions, CCTV Solutions, Home Automation solutions and BMS Solutions for Honeywell and Siemens of the entire system with client requirements and specifications
  • Provided surveillance solution to banking and finance, hotel industrial, parking retails, transport and traffic, gas stations, high security places such as Airbase, Airports, Naval base, etc

BMS System Engineer(Honeywell)

Rajiv Gandhi International Airport Shamshabad
Hyderabad, Saudi Arabia
04.2009 - 12.2012
  • Highly motivated and detail-oriented BMS System Engineer with a solid understanding of Building Management Systems (BMS).
  • Proficient in system installation, configuration, and troubleshooting. Skilled in conducting system testing and performing routine maintenance tasks. Strong problem-solving abilities and a keen interest in optimizing building performance.
  • Committed to continuous learning and professional growth in the field of BMS engineering.
  • Worked cohesively in programming and commissioning of access control, CCTV, fire alarm, and BMS of the entire system with client requirements and specifications
  • Provided surveillance solution to banking and finance, hotel industrial, parking retails, transport and traffic, gas stations, high security places such as Airbase, Airports, naval base, etc
  • KEY CONTRIBUTIONS:
  • Integrated all systems including chiller, VFD, energy meters, PAHU, DG set, VAV, and UPS units using systems protocols like MODBUS, BAC Net & LON while training other operators and supervising junior staff
  • Verified systems by testing equipment, connections, and signal to identify and correct problems in network configuration, router or from IP CCTV and DVR and NVR devices
  • Completed excellent execution of DDC panel activation, HVAC systems installation and configuration, home lighting interfaces and control system, audio-visual/complete home automation, element system, and biometric devices & time attendance system
  • Maintained safe and secure work environment by following safe practices to keep security information confidential.
  • Maintained server performance with attention to both hardware and software needs.
  • Kept networks updated by conducting installations, configurations and maintenance.
  • Integrated feedback on existing systems to implement improvements.
  • Designed and updated network and computer security measures.
  • Utilised available resources creatively for maximum Return on Investment (ROI).
  • Administered user accounts and monitored logs for proactive security management.
  • Tracked network performance to identify weak points and implement improvements.
  • Configured networks according to set specifications.
  • Analysed reported technical issues to diagnose, trace and correct issues.

Education

Bachelors of Computer Science and Application - Computer Science & Electronics

Osmania University
Hyderabad, India
05.2008 - 05.2011

Diploma - Electronics Low Current Security Systems

Techno I
Hyderabad, India
06.2010 - 06.2011

Intruder Alarm certified from DSC Tyco security systems - undefined

Diploma - Hardware/Networking

Zoom Technologies

CCTV Professional Certificates for Security Systems - Information Technology

National Institutes of Indian Association
Hyderabad India
01.2010 - 04.2010

MENA Channel Partner Training Program. - Electronics Security Systems

Dahua Technology Co
Dubai, UAE
12.2016 - 01.2017

Skills

  • Building Management Systems
  • Client relations
  • Field sales
  • B2B sales
  • Account management
  • Specification sales
  • Technical accounts management
  • Business development
  • Solutions engineering
  • Technical selling
  • Data management
  • Technical consulting
  • Contractor management
  • Product expertise
  • Manufacturing knowledge
  • Intelligent Analysis
  • DeepExplore
  • Digital Surveillance System
  • Professional Video Management System
  • AutoCAD
  • Microsoft Powerpoint
  • Microsoft Excel
  • Operations Management
  • Project Management
  • Strategic Project Planning
  • Quality Technical Support
  • Security & Observation
  • Risk Management
  • Customer Service & Satisfaction
  • Team Coordination
  • Process Improvement
  • Judgment/Problem Solving
  • Training/Coaching
  • System Upgrades
  • Regulatory Compliance
  • Cost Control/Budgeting
  • SOFTWARE
  • OS: Perform on all Windows platforms Packages: Microsoft Office (Word, Excel, PowerPoint, Access, & Outlook)
  • Network Switches, Patch Panel Installation Switches LAN, Routers, Firewall, VPN & VLAN and IP Networks
  • Computer Software and Hardware Installation Telecommunications infrastructure and associated technologies

Languages

English
Fluent
Arabic
Fluent
Hindi
Native
Urdu
Native
Telugu
Native

Accomplishments

  • Supervised team of 30 staff members.
  • Resolved product issue through consumer testing.
  • Collaborated with team of 20 in the development of KFUPM CCTV Project.

Affiliations

  • Institute of Electrical and Electronics Engineers

Certification

DSS Dahua Security System Training Program.

Saudi Council of Engineers.

DHSP-Video Management System.

Building Management System | BMS | (Honeywell).

DHSA- Video Surveillance System.

DHSP-SMB Solutions.

MCPS: Microsoft Certified Professional.

IMOU.

Programming

Experienced Python programmer with a solid understanding of the language's syntax, libraries, and frameworks. Proficient in developing scalable and efficient Python applications for a variety of purposes, including web development, data analysis, and automation. Strong problem-solving skills and ability to collaborate effectively in cross-functional teams.

Timeline

Sales Executive and Technical Support Engineer

Eastern Province, DAHUA Technology Co
12.2020 - Current

MENA Channel Partner Training Program. - Electronics Security Systems

Dahua Technology Co
12.2016 - 01.2017

Senior Sales & Technical Lead Engineer

Etesaliah Trading Co.
12.2012 - 12.2020

Diploma - Electronics Low Current Security Systems

Techno I
06.2010 - 06.2011

CCTV Professional Certificates for Security Systems - Information Technology

National Institutes of Indian Association
01.2010 - 04.2010

BMS System Engineer(Honeywell)

Rajiv Gandhi International Airport Shamshabad
04.2009 - 12.2012

Bachelors of Computer Science and Application - Computer Science & Electronics

Osmania University
05.2008 - 05.2011

Intruder Alarm certified from DSC Tyco security systems - undefined

Diploma - Hardware/Networking

Zoom Technologies
Syed Azam Al Hasni