Sales Executive and Technical Engineer. Offering over 14 years of technical background and extreme exposure in administering ELVS & building automation systems, Charismatic sales professional offers strong communication and negotiation skills. Excels in client-facing environments with superior attention to consumer needs and buying trends. Proactive problem-solver and dedicated team player with history of successful sales strategy. Ambitious sales worker driven to exceed sales goals and build long-lasting relationships. Leverages high emotional intelligence and market knowledge to develop sales strategies and drive profits. Energetic sales professional with demonstrated success identifying prospects and converting leads into customers. Superior communication skills with ability to understand client needs and close sales. Recognised for creativity and resourcefulness in meeting and exceeding sales, revenue and profit goals.enhancing efficient operations, and facilitating technical assistance to security teams within complex commercial environment. Verifiable record of accomplishment of exceptional integrated electronic security solutions, design, installation, commissioning, and testing of integrated building management systems. Strong IBMS implementation background, field deployment experience, CCTV operations, HVAC projects, fire alarm systems and access control system knowledge. Superb ability at communicating, coordinating and organizing tasks. Broad experience with integrated security systems including Dahua, Hikvision, PACOM, IBM, Honeywell, and Siemens as well as home automation systems (Honeywell, Bosch). Intuitive, effective leader with expertise needed to create value from a product.
Overview
14
14
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work history
Sales Executive and Technical Support Engineer
Eastern Province, DAHUA Technology Co
Eastern Region, Dammam, Khobar, Saudi Arabia
12.2020 - Current
With a proven track record of consistently exceeding targets and driving revenue growth. Highly motivated and results-oriented professional with exceptional interpersonal and communication skills. Demonstrated ability to build and maintain strong customer relationships, identify opportunities, and close deals. Skilled in consultative selling, negotiation, and strategic account management. sales analytics tools to streamline processes and maximize efficiency. Adept at market research and competitor analysis to develop effective sales strategies. Committed to delivering exceptional customer service and ensuring client satisfaction. Seeking an opportunity to leverage my expertise and drive business success in a dynamic sales environment.Built relationships with key clients and significantly improved complaint response by promptly attending client needs and suggesting effective security implementations to equipment failure and repair activities
Reduced risks by sophisticatedly strategizing control and integrated security solutions to increase response time, which helped early detection of service
Ensured business continuity and maximum uptime with security by leveraging efficiency of expert operations and complete integration of safety products and solutions with highest standards
Adhered compliance by updating and maintaining comprehensive reporting of screened activities in case of suspicious, illegal or immoral activities that augmented system transparency
Streamlined and leveraged knowledge of best practices and competitive intelligence of every projects from initiation to completion which constantly commended by co-workers and senior management
Provide certificates for Installers, Competitor's action, plan and product information price, daily technical solving problem, customer Feedback, Product problem summary, Product plan consultation, collection and acquisition of clues, tracking and cultivation
Delivery acceptance, project case summary, Solve technical problems, collect usage information of products and solutions from customers;
Headquarters training, Follow E-learning Platform for latest updates on products and new key technologies
Exceeded expectations and increased customer satisfaction by providing excellent innovative strategies in upgrading securities, maintaining infrastructure, and improving safety to reduce operating costs and failures
Oversaw installation and commissioning of all ELVS systems
Managed complete security system through integration of access control system with the CCTV security system as well as integrating CCTV system to cloud server and ensuring secured and updated data
Keep abreast of new products and evolving technologies, updating the organization about the novel techniques and procedures introduced concerning CCTV operations
Delivered quality technical support for clients regarding the company's products while coordinating with suppliers and other staff
Requirements: product solution consulting, new requirements, industry attributes, solutions, technical standards, prices, etc
Achieved Certificate of Appreciation from clients with all projects completed on time and within budget
Improved operational efficiency by 95% after securing on-time supply of materials while implementing business management skills that increased operational savings as well
Continuously exceeded goals and metrics of the company, solidifying its unique and exclusive customer service and technical support services
Initiated the use of new intelligent technologies for Monitoring, Detection and Verification (Face Recognition, Object Recognition, and License Plate Recognition)
Utilized the latest techniques for Access Control & Time Attendance Systems (Tag and Card Reader, Finger Print, and Touchless Finger-Print Biometric Palm Vein Reader)
Promotion: marketing activities and delivery of products, programs and promotional materials
Weekly Conducting 1 seminar in different cities and 2 incentives Installers Training
Conducting DPP training at least three in a week based on customer requirement
Special Products training also provided solution by industry standards, SMB solution, and solution by application
Feedback: Collect feedback from customers on products, solutions and strategies, and output reports on the use of products and solutions
Output and sharing of case and experience materials.
Senior Sales & Technical Lead Engineer
Etesaliah Trading Co.
Al-Khobar, Saudi Arabia
12.2012 - 12.2020
Results-driven Sales Professional with a strong background in project sales. Proven ability to identify project opportunities, build relationships with key decision-makers, and successfully close deals. Skilled in conducting market research, creating tailored proposals, and delivering persuasive presentations. Committed to exceeding targets and driving project success through exceptional sales performance.
Direct complex onsite maintenance, configuration, and execution of closed-circuit television (CCTV) operations, access control systems, and other low current systems while strictly complying safety and security observations
Researched and developed engineering solutions to combat operational issues.
Oversaw field projects implementing engineering designs and maintained strict compliance with specifications and applicable codes.
Implemented policies and devices to improve workplace safety.
Optimised workplace procedures for safety, developing and updating processes based on latest research.
Calculated values for structural engineering failures and determined how to safely handle affected zones.
Estimated costs, scheduling requirements and labor needs to produce engineering designs.
Investigated design failures in field to determine necessary corrections in future iterations.
Trained more than 1000 people while leading 20 direct supervisions and supporting the CCTV Chief Operator to build risk-free home automation system and other technologies
Collecting feedback about products from Distributors, dealers, Resellers, Installers and RMA center regularly, Onsite technical
Support for special request customers, Repairing PCB boards on devices from short circuits, power failure, CPU replaced
Worked cohesively in programming and commissioning of Access control Solutions, CCTV Solutions, Home Automation solutions and BMS Solutions for Honeywell and Siemens of the entire system with client requirements and specifications
Provided surveillance solution to banking and finance, hotel industrial, parking retails, transport and traffic, gas stations, high security places such as Airbase, Airports, Naval base, etc
BMS System Engineer(Honeywell)
Rajiv Gandhi International Airport Shamshabad
Hyderabad, Saudi Arabia
04.2009 - 12.2012
Highly motivated and detail-oriented BMS System Engineer with a solid understanding of Building Management Systems (BMS).
Proficient in system installation, configuration, and troubleshooting. Skilled in conducting system testing and performing routine maintenance tasks. Strong problem-solving abilities and a keen interest in optimizing building performance.
Committed to continuous learning and professional growth in the field of BMS engineering.
Worked cohesively in programming and commissioning of access control, CCTV, fire alarm, and BMS of the entire system with client requirements and specifications
Provided surveillance solution to banking and finance, hotel industrial, parking retails, transport and traffic, gas stations, high security places such as Airbase, Airports, naval base, etc
KEY CONTRIBUTIONS:
Integrated all systems including chiller, VFD, energy meters, PAHU, DG set, VAV, and UPS units using systems protocols like MODBUS, BAC Net & LON while training other operators and supervising junior staff
Verified systems by testing equipment, connections, and signal to identify and correct problems in network configuration, router or from IP CCTV and DVR and NVR devices
Completed excellent execution of DDC panel activation, HVAC systems installation and configuration, home lighting interfaces and control system, audio-visual/complete home automation, element system, and biometric devices & time attendance system
Maintained safe and secure work environment by following safe practices to keep security information confidential.
Maintained server performance with attention to both hardware and software needs.
Kept networks updated by conducting installations, configurations and maintenance.
Integrated feedback on existing systems to implement improvements.
Designed and updated network and computer security measures.
Utilised available resources creatively for maximum Return on Investment (ROI).
Administered user accounts and monitored logs for proactive security management.
Tracked network performance to identify weak points and implement improvements.
Configured networks according to set specifications.
Analysed reported technical issues to diagnose, trace and correct issues.
Education
Bachelors of Computer Science and Application - Computer Science & Electronics
Osmania University
Hyderabad, India
05.2008 - 05.2011
Diploma - Electronics Low Current Security Systems
Techno I
Hyderabad, India
06.2010 - 06.2011
Intruder Alarm certified from DSC Tyco security systems - undefined
Diploma - Hardware/Networking
Zoom Technologies
CCTV Professional Certificates for Security Systems - Information Technology
National Institutes of Indian Association
Hyderabad India
01.2010 - 04.2010
MENA Channel Partner Training Program. - Electronics Security Systems
Dahua Technology Co
Dubai, UAE
12.2016 - 01.2017
Skills
Building Management Systems
Client relations
Field sales
B2B sales
Account management
Specification sales
Technical accounts management
Business development
Solutions engineering
Technical selling
Data management
Technical consulting
Contractor management
Product expertise
Manufacturing knowledge
Intelligent Analysis
DeepExplore
Digital Surveillance System
Professional Video Management System
AutoCAD
Microsoft Powerpoint
Microsoft Excel
Operations Management
Project Management
Strategic Project Planning
Quality Technical Support
Security & Observation
Risk Management
Customer Service & Satisfaction
Team Coordination
Process Improvement
Judgment/Problem Solving
Training/Coaching
System Upgrades
Regulatory Compliance
Cost Control/Budgeting
SOFTWARE
OS: Perform on all Windows platforms Packages: Microsoft Office (Word, Excel, PowerPoint, Access, & Outlook)
Network Switches, Patch Panel Installation Switches LAN, Routers, Firewall, VPN & VLAN and IP Networks
Computer Software and Hardware Installation Telecommunications infrastructure and associated technologies
Languages
English
Fluent
Arabic
Fluent
Hindi
Native
Urdu
Native
Telugu
Native
Accomplishments
Supervised team of 30 staff members.
Resolved product issue through consumer testing.
Collaborated with team of 20 in the development of KFUPM CCTV Project.
Affiliations
Institute of Electrical and Electronics Engineers
Certification
DSS Dahua Security System Training Program.
Saudi Council of Engineers.
DHSP-Video Management System.
Building Management System | BMS | (Honeywell).
DHSA- Video Surveillance System.
DHSP-SMB Solutions.
MCPS: Microsoft Certified Professional.
IMOU.
Programming
Experienced Python programmer with a solid understanding of the language's syntax, libraries, and frameworks. Proficient in developing scalable and efficient Python applications for a variety of purposes, including web development, data analysis, and automation. Strong problem-solving skills and ability to collaborate effectively in cross-functional teams.
Timeline
Sales Executive and Technical Support Engineer
Eastern Province, DAHUA Technology Co
12.2020 - Current
MENA Channel Partner Training Program. - Electronics Security Systems
Dahua Technology Co
12.2016 - 01.2017
Senior Sales & Technical Lead Engineer
Etesaliah Trading Co.
12.2012 - 12.2020
Diploma - Electronics Low Current Security Systems
Techno I
06.2010 - 06.2011
CCTV Professional Certificates for Security Systems - Information Technology
National Institutes of Indian Association
01.2010 - 04.2010
BMS System Engineer(Honeywell)
Rajiv Gandhi International Airport Shamshabad
04.2009 - 12.2012
Bachelors of Computer Science and Application - Computer Science & Electronics
Osmania University
05.2008 - 05.2011
Intruder Alarm certified from DSC Tyco security systems - undefined