Syed Habeeb Ur Rahman

• Launched successful new products with extensive research on market trends combined with collaborative input from various departments.
• Championed data-driven decision-making, integrating advanced analytics tools for predictive insights.
• Aligned IT strategy with organizational goals, fostering collaboration between technical and non-technical stakeholders.
• Evaluated emerging technologies for potential adoption, staying ahead of industry trends to maintain competitive advantage.
• Optimized IT infrastructure by streamlining processes and implementing cutting-edge technologies.
• Created scalable architectures that supported long-term growth strategies while providing flexibility to adapt as needed.
• Developed talent pipeline by mentoring junior staff members and implementing comprehensive training programs for entire team.
• Chaired technology steering committees, fostering cross-functional collaboration and ensuring alignment with business objectives.
• Implemented agile methodologies for software development, increasing speed-to-market without sacrificing quality or security standards.
• Drove innovation and fostered culture of continuous improvement through strategic planning and execution.
• Established robust cybersecurity protocols, mitigating risks and safeguarding sensitive company information.
• Increased operational efficiency by consolidating systems, automating tasks, and leveraging cloud solutions.
• Cultivated strong vendor relationships, negotiating favorable terms for hardware, software, and support contracts.
• Reduced total cost of ownership by strategically outsourcing select IT services while maintaining control over critical functions.
• Embraced macro-level strategic decisions and micro-level implementation.
• Maintained thorough understanding of all key and current technologies, platforms and trends.
• Collaborated with cross-functional intra-company teams to provide mutually beneficial outcomes.
• Maintained high-level knowledge of current and emerging technology development and applications.
• Directed ERPNext engineering team's complex project development and functionality objectives.
• Facilitated ongoing team development and growth through training and professional skills enhancement.
• Collaborated with legal, accounting and other professional teams to review and maintain compliance with regulations.
• Represented organization at industry conferences and events.
• Managed financial, operational and human resources to optimize business performance.
• Monitored key business risks and established risk management procedures.
• Formulated and executed strategic initiatives to improve product offerings.
• Established and maintained strong relationships with customers, vendors and strategic partners.
• Communicated business performance, forecasts and strategies to investors and shareholders.
• Founded performance- and merit-based evaluation system to assess staff performance.
• Devised and presented business plans and forecasts to board of directors.

• Spearheaded disaster recovery efforts during critical incidents, restoring systems functionality quickly to minimize downtime and maintain business continuity.
• Conducted regular performance evaluations to identify areas for improvement and develop targeted action plans for continuous enhancement of IT services.
• Championed employee training initiatives focused on enhancing technical skills and promoting best practices across the organization.
• Implemented robust backup strategies to safeguard critical data against loss or corruption, minimizing potential risks.
• ERPNext Implementation
• Evaluated emerging technologies to identify opportunities for innovation and improvement within the organization''s IT landscape.
• Led a skilled IT team in providing exceptional technical support, fostering a collaborative environment that promoted professional growth.
• Enhanced IT infrastructure security with regular vulnerability assessments and proactive patch management.
• Ensured compliance with industry regulations by implementing comprehensive IT policies and procedures covering data privacy, security, and access controls.
• Optimized helpdesk performance through process improvements, enabling faster response times and increased user satisfaction levels.
• Managed vendor relationships for hardware, software, and services procurement, ensuring quality products at competitive prices.
• Oversaw IT department operations and training.
• Customized and repaired technology based on staff requests.
• Communicated with executive team and CEO to maximize development efficiencies and resolve technology issues.
• Coordinated technical training and personal development classes for staff members.
• Coordinated IT operations activities to deliver smooth flow of daily business needs.
• Collaborated with other departments to help meet IT needs and properly integrate and secure systems.
• Developed and implemented measures and procedures to protect IT systems from cyber threats and data breaches.
• Interacted and negotiated with vendors, outsourcers and contractors to secure products and services.
• Implemented and maintained technology and software budget.
• Promoted collaboration between cross-functional teams by integrating disparate systems into unified platforms for improved communication and workflow efficiency.
• Developed custom IT solutions to address specific business needs, driving operational improvements and cost savings.

Arcsight SIEM Tool

• Alerts acknowledgement.

• Alerts Analysis.

• Mitigation.

• Resolving with conclusions.

• Incidents creation.

• Daily reports.

• Weekly Reports.

• Daily Health check.

Sophos Antivirus

• Adware/virus cleanup.

• Full systems scans.

• Complete connected systems update.

• Weekly scan report.

• Weekly systems update report.

Carbon Black Protection

• Managing system policies as per user requirement abiding security policies.

• Adding new rules to ban malicious hashes.

• Approving new software installation as per security policies.

• Approving local system file copying as per security policies.

Ironport Email Security

• Analyzing blocked emails.

• Analyzing emails for malicious senders.

• Analyzing emails for Malicious URL's.

• Releasing analyzed mails as per user request abiding security policies.

• Blocking malicious email senders to avoid future risks.

• Blocking Malicious URL's to avoid future risks.

FireEye Network Security

• Analyzing network alerts.

• Analyzing emails alerts.

User Support

• Analyzing and releasing blocked emails.

• Copying files from USB to users shared folder after complete scan.

• Downloading required videos form internet and copying to user folder.

• Analyzing users phishing emails.

• Managing user's PC policies as per requirement.

Daily Activities

• Daily Reports.

• Daily Backups.

• Updating SOC monitoring sheet.

• Updating Health check sheet.

• Emailing all resolved alerts to SOC Monitoring Group.

Heading Technical Operations

• Presently heading a technical team of 38.
• Managing customer relations.
• Managing Budget.
• Proposal both technical and commercial for new project bids.
• Managing customer contracts.
• Managing offshore partners.
• Reporting stakeholders on existing projects and new possible leads.
• Managing technology partners.
• Implemented task allocation and follow-up in ERPnext.

Client: The World Academy{TWA}, King Abdullah Economic City{KAEC}.

• Complete Hardware Infrastructure Revamping
• Identity Management
• Complete WI-FI infrastructure implementation
• Firewall and Security implementation

Client: Al Fanar, Riyadh.

• Supplemental Manpower for SAP ABAP{offshore}

Client: Mohammed Bawazir Trading, Jeddah

• Implementing firewall and internet security appliance{Unitrends}

Client: Al Alameen International School, Riyadh

• Installation and implementation of EduInsight school ERP.
• Customization as per school requirement.
• End user training for implemented modules.

Client: Al Shoa International School, Jeddah.

• Installation of EduInsight school ERP.

In-House Projects.

• Implementation of ERPnext for Finance and HR Department.
• Designed and Developed EduInsight{ERP for schools}.
• Mobile application for EduInsight.
• Played a vital role in government program{BADIR} incubation for EduInsight.
• E-Commerce project for Royaleperfume.
• E-Commerce project for Royalevent.
• BSW corporate relocation program in KAEC.
• Presented proposed technical plan for KAEC-IT Shared services project.

Specially hired on condition to solve the dispute with SAP and optimize SAP usage in the group.

• Successfully solved the dispute.
  

Projects:

• Hardware upgrade.
  
• O/S upgrade to Windows-2012.
  
• Database upgrade{Ms-SQL-2005 to 2008}.
  
• SAP Version Upgrade{ECC5.0 to ECC6.0-EHP6}.
  
• SAP fit gap analysis for modules FI, CO, SD, MM, & HR.
  
• SAP enhancements as per business requirement.
  
• End-user Training program.
  

Managed all projects outsourced to BSW.

• Managed Technical team.
  
• Proposal writing both commercial and technical.
  
• Managed customer contracts.
  
• Managed IT sales division.
  

Client: Jeddah Shipyard.

• Website Development and Support
  

Client: SATORP, Jubail.

• 24/7 Network Security and Support on Call{SOC}.
  
• Helpdesk Support.
  
• Network Printer Maintenance.
  
• In-house support call center.
  

Client: KINAN, Jeddah.

• Helpdesk Support.
  

Client: National Water Company{NWC}, Jeddah & Makkah.

• Helpdesk Support.
  
• Supplemental Manpower Resource for Documents.
  

• Hardware sizing
  
• Installations for Solution Manager, Development, Quality and Production Servers.
  
• Post installation activities for the respective servers.
  
• Client Copies for respective servers.
  
• Maintained parameters as per requirements.
  
• Configured STMS.
  
• Daily Monitoring of the server.
  
• Created users and their profiles according to the functional specifications.
  
• Designed DATABASE backup strategy.
  
• Installation of SAP BI 7.0.
  
• Prepared the documentation for the various tasks that we have performed.