Syed Messam Abbas
Karachi,Pakistan
Summary
Dynamic professional specializing in operations and rider management with bilingual customer support in English and Arabic. Proficient in advanced Excel functions, including VLOOKUP and SUMIF, with a proven track record in problem-solving and effective communication. Experienced in team building, public relations, social media marketing, and program development, ensuring smooth payroll transitions through efficient HR submissions. Committed to leveraging skills in Google Workspace and accounting to enhance operational efficiency and drive organizational success.
Overview
10
10
years of professional experience
Work history
Rider Operations Lead
Snoonu – Qatar
Karachi
2022.01 - Current
- Worked as Rider Operations Lead managing rider teams and delivery performance.
- Handled Vendor Support and Merchant Support ensuring smooth order flow.
- Improved company's reputation with exceptional customer service skills.
- Processed order paperwork and kept payment transaction documents for reconciliation.
- Handled conflict resolution amongst team members, fostering harmonious workspace.
- Led change management initiatives, resulting in smoother transitions during restructuring phases.
- Conducted regular staff appraisals, leading to improved morale and productivity.
- Provided Customer Support in English and Arabic while ensuring compliance with SOP standards.
- Performed Quality Assurance (QA) checks for operational processes.
- Managed payroll and leave records using Excel and shared reports with finance team.
- Assisted with content-related tasks and onboarding processes to ensure smooth transitions for new customers.
- Enhanced client relationship through polite conversation and professional behaviour.
- Handled emergency situations calmly, ensured minimal disruption in services.
IBEX Pakistan
2021.01 - 2022.01
- Managed rider operations and coordinated delivery schedules.
- Optimized routes to ensure timely and accurate deliveries.
- Supervised rider teams and maintained operational efficiency.
Sales Promoter
Abdul Latif Jameel Electronics
2018.01 - 2019.01
- Worked as Sales Promoter across multiple branches.
- Promoted product awareness and increased sales through effective customer engagement.
Office Assistant
COC Jubail
2016.01 - 2017.01
- Worked as Office Assistant supporting administrative and clerical operations.
- Handled documentation, office coordination, and daily operational tasks.
Education
Diploma of Associate Engineering - Engineering
Jinnah Polytechnic Institute
KarachiSkills
- MS Word, PowerPoint, Excel
- Advanced Excel (VLOOKUP, SUMIF, IF Statements)
- Operations & Rider Management
- Customer Support (English & Arabic)
- Problem-solving
- Communication skills
- Calm under pressure
- Team building
- Public Relations
- Social media marketing
- Google Workspace
- Programme development
- Accounting
- Troubleshooting
- Multilingual
Timeline
Rider Operations Lead
Snoonu – Qatar
2022.01 - Current
IBEX Pakistan
2021.01 - 2022.01
Sales Promoter
Abdul Latif Jameel Electronics
2018.01 - 2019.01
Office Assistant
COC Jubail
2016.01 - 2017.01
Diploma of Associate Engineering - Engineering
Jinnah Polytechnic Institute