Syed Kabir Ahmed
Application Lead | Oracle ERP Specialist | Solution Architect
Jeddah,Saudi Arabia
Summary
IT ERP Lead & solution Architect with track record of leading teams to conceptualize & deliver IT Solutions across diverse industries with 18 years experienced. Proficient in Oracle ERP, Clouding Computing & AWS technologies for global customers. Adept at scrutinizing existing market trends to boost business development. Proven experience in handling delivery & transitions of all volumes using in-depth knowledge of ERP & Cloud Computing. Highly skilled in liaising with key stakeholder to deliver compelling business values to clients.
Overview
4
4
Certifications
5
5
years of post-secondary education
17
17
years of professional experience
Work History
APPLICATION ERP LEAD
SAUDI ARABIAN DRUG STORE COMPANY LIMITED
Jeddah, Makkah
05.2011 - Current
- Led implementation & Support Project for EBS R12 on Database 11g with financials and supply chain modules.
- Lead team of IT Professionals from Oracle Functional and Technical, Infrastructure, Network & Security disciplines.
- Involved in various Database maintenance and Upgrade projects with good exposure in maintenance of databases and .
- Functioned as Project Lead in VAT (Value Added Tax) Implementation Project.
- Functioned as Project Lead for CRM Implementation Project.
- Worked on Oracle cloud Project.
- Conceptualized and incorporated IT policies in line with corporate strategy, IT documentation tools and IT processes and procedures.
- Implemented IT policies, procedures and Licensing of multiple databases across platforms and aligned them with business requirements and ITIL process.
- Managing IT vendors which includes contracts, payments and auditing.
- Lead for Data Centre work flow Processes in company.
- Constructed proposal to Management for saving initiative through IT systematization.
- Working on ITIL based process of incident, problem, change methodology.
- Negotiated with vendors and service providers’ Service Level Agreements (SLA), and contracts for valued partnership.
Planning for Setting up Data Centre.
Technical Analyst & Customer Service Lead
ORACLE INDIA PVT. LTD
Bangalore, Karnataka
06.2006 - 09.2010
- Managing 150+ databases for critical customer accounts.
- Responsible for managing critical and escalated issues for multiple customers across different regions.
- Part of Global Customer Support (Metalink/My Oracle Support as SR/TAR Analyst).
- Database migrations across Data Centers, regions and platforms.
- Document and review SOP/POC/Tech Plans for end to end Project implementation.
- Incident Management, Problem Management, Root Cause Analysis as per ITIL process reported issues.
- Establish new process and standards with in customer accounts.
- Instance tuning using AWR, ADDM & ASH report.
- Cloning of database and ERP.
- Backup monitoring and performing database recovery using RMAN.
- Conducted face-to-face (onsite & Offshore) and telephonic discussion with clients for transitioning of new projects.
- Performing capacity planning and reviewing resources proactively to ensure that adequate resources are available at all times for databases.
- Monthly reporting to client based upon metrics collected.
Lead Technical Consultant
SiddhiSoft Technologies
Manama, Bahrain
12.2005 - 06.2006
- Client Al-Zamil, Saudi Arabia
• Performed Upgrade of Oracle database.
Oracle DBA & Oracle Apps DBA
Mesasoft Technologies
Hyderabad, Telengana
06.2003 - 11.2005
Education
E-MBA -
ICFAI
Hyderabad 07.2009 - 04.2011
B.Sc. (Comp. Sc. & Engg) - Computer Engineering
Osmania University
Hyderabad 06.2000 - 04.2003
Skills
Oracle ERP
Oracle Database
Cloud Computing IAAS
AWS
CRM
Unix & Linux OS
MySQL
Risk mitigation planning
Technical issue analysis
Certification
Oracle Database 10g Administrator Certified Professional (OCP)
Timeline
APPLICATION ERP LEAD
SAUDI ARABIAN DRUG STORE COMPANY LIMITED
05.2011 - Current
E-MBA -
ICFAI
07.2009 - 04.2011
Technical Analyst & Customer Service Lead
ORACLE INDIA PVT. LTD
06.2006 - 09.2010
Lead Technical Consultant
SiddhiSoft Technologies
12.2005 - 06.2006
Oracle DBA & Oracle Apps DBA
Mesasoft Technologies
06.2003 - 11.2005
B.Sc. (Comp. Sc. & Engg) - Computer Engineering
Osmania University
06.2000 - 04.2003