Hi, I’m
Syed Maqbool Ahmed
Jeddah,+966
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Summary
Highly skilled Load Controller and Turnaround Coordinator with extensive experience in optimizing flight operations and turnaround processes. Demonstrated expertise in load planning, weight and balance accuracy, and coordinating critical turnaround activities to ensure on-time performance. Proven ability to manage high-pressure environments, coordinate between various teams, and drive process improvements. Adept at implementing safety protocols, minimizing delays, and maximizing operational efficiency. Strong communicator with a focus on collaboration, compliance, and delivering superior results in fast-paced aviation settings.
Overview
13
years of professional experience
3
years of post-secondary education
1
Certificate
Work History
Swissport Saudi Arabia, Pvt, Ltd.'sJeddah, Saudi Arabia
Load controller & Turnaround Coordinator
05.2018 - 10.2024
Job overview
- Operational Efficiency: Managed entire turnaround process for aircraft, ensuring on-time departures by coordinating activities such as refueling, catering, maintenance, and passenger boarding.
- Real-Time Coordination: Acted as primary point of contact between ground handling, cabin crew, and maintenance teams, ensuring timely completion of all turnaround tasks, dealing with almost 5 to 6 customer airlines same time.
- Problem-Solving Under Pressure: Handled last-minute operational challenges, such as delays, technical issues, or overbooking, and ensured rapid solutions to maintain tight schedules.
- Safety and Compliance Monitoring: Oversaw adherence to all safety protocols during aircraft servicing and turnaround activities, ensuring compliance with airline, regulatory, and standards.
- Weight and Balance Management: Ensured safe and efficient distribution of cargo, baggage, and passengers by calculating accurate weight and balance figures for aircraft.
- Load Planning and Documentation: Prepared and reviewed load plans, ensuring compliance with airline and regulatory standards. Verified and communicated final load sheets to flight crews.
- Safety Compliance: Ensured that all loading procedures adhered to safety regulations, minimizing risks related to aircraft stability and operational performance.
- Coordination with Ground Teams: Collaborated closely with ground handling staff to ensure smooth and timely loading operations, optimizing turnaround times.
- Data Accuracy and Precision: Maintained high standards of accuracy in load distribution and Center of gravity calculations to ensure aircraft performance and safety.
- Stakeholder Communication: Facilitated clear and efficient communication between internal and external stakeholders, including airport authorities, airlines, and service providers.
- Time Management: Streamlined processes to reduce aircraft ground time, improving operational efficiency, and minimizing delays.
Swissport Saudi Arabia, Pvt, Ltd.'sAl Ula International Airport, Saudi Arabia
Ops controller & Sole OCC personal,Station Startup
02.2024 - 04.2024
Job overview
- Played critical role in successful startup of station by overseeing operational processes, ensuring alignment with company standards, and driving initiatives for continuous improvement.
- Represented OCC department at GACA station audit for licensing, and handled approvals from government authorities.
- Served as primary point of contact for all communications, coordinating between different teams, stakeholders, and external partners to ensure operational alignment.
- Acted as sole Operations Control Centre person, making critical real-time decisions to address operational challenges, and ensure station performance targets were met.
- Managed and supervised station start-up operations, ensuring seamless execution of all processes.
- Performed 18 flights Turnarounds and Load control functions alone at station with 100% OTP.
Swissport International, Pvt, Ltd.'sJEDDAH K.S.A., Saudi Arabia
Passenger Service Agent
09.2016 - 04.2018
Job overview
- Handled around 5 to 6 flights per shift with airlines such as Air Arabia, Gulf Air, Royal Jordanian, and Tiger Air (Fly Scoot).
- Trained on 5 different DCS software systems with different airlines.
- Accelerated check-in process by verifying passenger documents promptly.
- Delivered excellent customer service to ensure repeat business from passengers.
- Ensured timely departure of flights by managing pre-boarding activities efficiently.
- Collaborated effectively with security personnel for safe transit of passengers and luggage.
- Performed boarding gate duties in line with airline schedule.
- Handled disruption cases such as denied boarding situations or flight cancellations calmly.
- Communicated flight delays or cancellations with passengers, maintaining transparency and trust.
FLYNASJEDDAH & MADINAH, Saudi Arabia
Guest Service Supervisor
08.2015 - 10.2015
Job overview
- Supervised check-in operations.
- Used Maestro LDCS software.
- Facilitated smooth operations during peak hours by effective resource allocation.
- Handled approx. 40 flights in Haj Arrival and Departure phase respectively.
Menzies Bobba (Ground Handling Agent)Hyderabad (India), India
Passenger Service Agent
03.2013 - 04.2015
Job overview
- Handled Oman Air flights as dedicated staff.
- Used Sabre software.
- Ensured timely departure of flights by managing pre-boarding activities efficiently.
- Accelerated check-in process by verifying passenger documents promptly.
- Handled disruption cases such as denied boarding situations or flight cancellations calmly with around 170 passengers.
- Communicated flight delays or cancellations with passengers, maintaining transparency and trust.
- Coordinated with flight crew to ensure seamless provision of in-flight services.
SGS (Saudi Ground Services)Jeddah , Saudi Arabia
Customer Service Agent
10.2012 - 12.2012
Job overview
- Ensured timely departure of flights by managing pre-boarding activities efficiently.
- Collaborated effectively with security personnel for safe transit of passengers and luggage.
- Organized boarding gates with effective communication skills.
- Accelerated check-in process by verifying passenger documents promptly.
- Performed boarding gate duties in line with airline schedule.
- Provided warm and friendly welcome to customers upon arrival at airport.
- Directed passengers through immigration, passport control and baggage hall to claim luggage.
- Served around 500 passengers per shift with multiple airlines.
Menzies Bobba (Ground Handling Agent)Hyderabad , India
Passenger Service Agent
09.2012 - 10.2012
Job overview
- Ensured timely departure of flights by managing pre-boarding activities efficiently.
- Collaborated effectively with security personnel for safe transit of passengers and luggage.
- Handled seat allocation tasks efficiently to ensure optimal cabin utilization.
- Enhanced customer satisfaction by providing information regarding flight schedules and fares.
- Organized boarding gates with effective communication skills.
- Accelerated check-in process by verifying passenger documents promptly with 100% accuracy.
- Facilitated smooth baggage handling for improved passenger convenience.
NHS (National Handling Services) - SGS (Saudi Ground Services)Medina , Saudi Arabia
Check-In Agent
10.2011 - 12.2011
Job overview
- Checked passenger identification and issued boarding passes for secure flights.
- Updated computer systems with passenger details to maintain accurate records.
- Verified visa documentation to comply with international travel regulations.
- Liaised effectively with security teams to ensure safe journeys for all passengers.
- Maintained high standards of customer service under pressure during peak times.
- Enhanced customer satisfaction by providing excellent service at check-in counters.
Menzies Bobba (Ground Handling Agent)Hyderabad , India
Passenger Service Agent
09.2011 - 10.2011
Job overview
- Ensured timely departure of flights by managing pre-boarding activities efficiently.
- Collaborated effectively with security personnel for safe transit of passengers and luggage.
- Managed lost-and-found enquiries, exhibiting problem-solving abilities under pressure.
- Organised boarding gates with effective communication skills.
- Accelerated check-in process by verifying passenger documents promptly.
- Assisted passengers for smooth boarding process.
Education
SIS Vocational Jr CollageIndia
Diploma from Computer Science
06.2008 - 05.2010
University Overview
- Board of Intermediate Education, A.P. Computer Science and Engineering Vocational
Jubilee Convent High SchoolHyderabad,India
High School Diploma from General
06.2005 - 05.2006
Skills
- Aviation safety protocols
- Aircraft turnaround coordination
- Aircraft loading supervision
- Load control certification
- Ramp handling knowledge
- Leadership qualities
- Load sheet preparation
- Airline operations understanding
- Ground operations management
- Excel proficiency
- Airline policy implementation
- IATA standards familiarity
- Written and verbal communication
Certification
- iLEAD People Core
- Dispatch Turnaround Coordinator.
- Planetaire OCC Orientation in Load control weight & balance manual course from Swissport Saudi Arabia, Pvt. Ltd.
- IATA Dangerous Goods Cat 10.
- AVSEC Awareness.
- Emergency Response Awareness.
- Fire Safety.
- Fire Warden.
- First Aid Awareness.
- ULD-R.
- Load control & Load supervisor.
- Advance Diploma in Airport Ground Handling from Alliance Travel Academy & Aviation Services, Hyderabad.
- Basic Training of Aircraft Weight and Balance from Alliance International Travel Academy, Hyderabad for Both (Narrow Body & Wide Body Aircrafts)
Languages
English
Fluent
Urdu
Native
Arabic
Intermediate
Hindi
Advanced
Affiliations
- Fitness & Outdoor Activities: Engage in regular physical activities to stay fit and energized, helping maintain focus during high-pressure situations.
- Travel: Love exploring new destinations and understanding different airport operations and logistics.
- Team Sports: Participate in team sports, fostering collaboration and communication skills.
- Aviation Enthusiast: Passionate about aviation trends, aircraft technologies, and operational advancements.
Accomplishments
- Awarded as a Star performer for the Year 2023-2024 by Indigo.
- Awarded for Excellent Performance at Airside operations as Load controller & Turnaround Coordinator by Sri Lankan Airlines.
- Received Certificate of Appreciation by Swissport for Excellent Performance during Fly Scoot Audit.
Timeline
Ops controller & Sole OCC personal,Station Startup
Swissport Saudi Arabia, Pvt, Ltd.'s
02.2024 - 04.2024
Load controller & Turnaround Coordinator
Swissport Saudi Arabia, Pvt, Ltd.'s
05.2018 - 10.2024
Passenger Service Agent
Swissport International, Pvt, Ltd.'s
09.2016 - 04.2018
Guest Service Supervisor
FLYNAS
08.2015 - 10.2015
Passenger Service Agent
Menzies Bobba (Ground Handling Agent)
03.2013 - 04.2015
Customer Service Agent
SGS (Saudi Ground Services)
10.2012 - 12.2012
Passenger Service Agent
Menzies Bobba (Ground Handling Agent)
09.2012 - 10.2012
Check-In Agent
NHS (National Handling Services) - SGS (Saudi Ground Services)
10.2011 - 12.2011
Passenger Service Agent
Menzies Bobba (Ground Handling Agent)
09.2011 - 10.2011
SIS Vocational Jr Collage
Diploma from Computer Science
06.2008 - 05.2010
Jubilee Convent High School
High School Diploma from General
06.2005 - 05.2006
Personal Information
- Passport Number: U0487522
- Passport Place Of Issue: JEDDAH, SAUDIA ARABIA
- Passport Expiry Date: 08/25/29
- Date of birth: 11/06/89
- Marital status: Married
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