Syed Mohammed Akailvi
Jeddah,KSA
Summary
Administrative leader experienced in business operations and team oversight. Seeks opportunities to improve processes, procedures and practices. Excels with minimal supervision and decisively approaches problems.
Overview
21
21
years of professional experience
4
4
years of post-secondary education
Work History
Customer relationship manager
Ibest
Jeddah, Saudi Arabia
03.2022 - Current
- Built lasting relationships with clients through customer service interactions.
- Established clear budgets and cost controls strategies to meet objectives.
- Responded to telephone and in-person requests for information.
- Utilised various sales techniques to develop relationships with customers and drive sales.
- Worked with department heads to determine requirements for procurement activities.
- Introduced operational and administrative procedures to uphold integrity of current processes.
- Sourced and verified quotations from suppliers before initiating purchase processes.
Freelance Consultant
Remote for Key Inn (Roseville, USA)
Hyderabad, India
01.2019 - 04.2022
- Helped organization's improve customer satisfaction and achieve measurable results.
- Documented workflow charts, records and job descriptions to guide overall organizational improvements.
- Highlighted undetected organizational needs to improve business performance.
- Responded to customer concerns with speed and knowledge, delivering professional, personalised service.
- Directed staff schedules and rosters, optimising workforce efficiency.
- Handled guest complaints to protect brand reputation.
- Handled guest complaints in most effective manner possible and offered complimentary services for hardship cases.
- Forecasted occupancy demand and monitored staff availability to create balanced, cost-effective shift schedules.
- Managed customer service interactions, addressing concerns and preserving positive experiences.
General Manager
Key Inn Roseville
Roseville , United States of America
06.2010 - 05.2019
- Facilitate collaborative team effort between operation, Information technology, sales and revenue management
- Responsible for installation of hotel software, support the functions, features and facilities of multi-user operating systems to manage network resources
- Responsible for to design, plan and execute system testing strategies and tactics to ensure the quality of software at all stages of the system
- Responsible to develop, implement, monitor plus achieve the objective of the business plan including sales strategies, pricing, yield management operation, maximize the return on investment by achieving the objective of the business and strategies initiated in guest service, work climate profitability
- Scheduled regular team meetings to discuss business updates, issues and recommendations.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Identified and resolved operational issues impacting productivity, performance or profitability.
- Provide the highest quality guest service products, a positive work environment for employees
- Managed high-performing teams to deliver quality customer service and stable profits.
- Responsible to direct as well as develop the performance of all departments' managers plus their respective departments.
Assistant Business Development Manager
Country Vacations
Hyderabad, India
01.2008 - 01.2010
- I was responsible for planning and managing promotional activities, and production of advertising material
- Identified opportunities to drive business growth, diversification and expansion.
- Generated leads to bring in new client revenue and improve bottom-line profitability.
- I also served administrative needs of 30 board executives and participated in city wide events
- Additionally, I maintained and updated membership data base; followed up with Sales and Telemarketing teams in monitoring advertising campaigns
- Due to the multifunctional role that I played at the company, I have interacted with people from various backgrounds, communities
- I was part of the management team that designed strategies for the growth of an enterprise
- These strategies included the assessment of marketing opportunities and target markets, gathering information about customers &competitors and making leads for possible sales
- I also followed up on the various sales, make formal proposals and design business models
- At this position, I also orchestrated tie-ups and short time partnerships with different hospitality enterprises.
- Developed marketing plans to support department strategies.
Team Leader
Country Vacations
Hyderabad, India
01.2004 - 01.2008
- Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
- Coached team members through new or difficult workflows.
- Delegated tasks to make best use of individuals' skills.
- Supported team to overcome new challenges by forecasting knowledge and skills gaps.
- Reported on team performance to higher leadership, proactively offering action for areas of improvement.
- Trained staff to resolve complaints appropriately to maintain customer satisfaction.
- Followed opening, closing and shift changeover procedures for seamless operations.
Education
Doctorate in Business Administration (DBA) - Hospitality
Globe University
MN, USA 03.2014 - 05.2017
Masters in Management Engineering (Pur) (MEM) - Engineering
St Cloud University
MN, USA 01.2018 - 03.2019
Master in Business Administration - International Marketing
Globe University
MN, USA 2010 - 12.2012
Master in Business Administration - Finance & Marketing
Osmania University
Hyderabad, India 2007 - 09.2009
Bachelor of Commerce - Computers
Osmania University
Hyderabad, India 2004 - 07.2007
Diploma in Computer Application (DCA) - Computer
Pace
Hyderabad, India 2002 - 2003
Skills
- Result oriented
- Strong communication and networking skills
- Positive Attitude and leadership qualities
- Business development
- Strategic Planning
- Staff training
- Project Management
- Customer relationship building
- Marketing
- Customer Service
- Excel proficiency
Languages
English
Fluent
Hindi
Intermediate
Telugu
Intermediate
Urdu
Proficient (C2)
Arabic
Elementary
Spanish
Elementary
Accomplishments
Out of 40 Branches in Country Vacations, I won the 2007 title of Best Business Development Manager.
Quote
Judge a man by his questions rather than his answers.
Voltaire
Timeline
Customer relationship manager
Ibest
03.2022 - Current
Freelance Consultant
Remote for Key Inn (Roseville, USA)
01.2019 - 04.2022
Masters in Management Engineering (Pur) (MEM) - Engineering
St Cloud University
01.2018 - 03.2019
Doctorate in Business Administration (DBA) - Hospitality
Globe University
03.2014 - 05.2017
General Manager
Key Inn Roseville
06.2010 - 05.2019
Assistant Business Development Manager
Country Vacations
01.2008 - 01.2010
Team Leader
Country Vacations
01.2004 - 01.2008
Master in Business Administration - International Marketing
Globe University
2010 - 12.2012
Master in Business Administration - Finance & Marketing
Osmania University
2007 - 09.2009
Bachelor of Commerce - Computers
Osmania University
2004 - 07.2007
Diploma in Computer Application (DCA) - Computer
Pace
2002 - 2003
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