Syed Mohsin Khan
Jeddah,Saudi Arabia
Summary
Supply Chain Professional with 17 years of experience in managing complex operations and driving business growth. Proven ability to prioritize tasks effectively while maintaining a positive attitude. Strong leadership and organizational skills demonstrated through successful management of cross-functional teams. Committed to achieving team goals and enhancing operational efficiency.
Additionally, the SME for Logistics function for SAP S4 Hana implementation.
Overview
17
17
years of professional experience
1
1
Certification
Work history
Logistics Operations Manager & SAP S4 Log Ops SME
Mondelez International
Jeddah, Saudi Arabia
2022.12 - 2026.01
- Executed strategic initiatives to align customer and market needs with cost-effective solutions.
- Developed annual budget based on Integrated Business Planning figures for accurate forecasting.
- Initiated productivity projects under IL6S framework, achieving operational excellence in service and cost.
- Cultivated continuous improvement mindset (KAIZEN) within direct and third-party logistics teams.
- Identified operational risks through troubleshooting and developed effective mitigation strategies.
- Established and monitored key performance indicators and key action indicators for performance tracking.
- Conducted regular workflow process analyses to ensure operational efficiency through loss analysis and value stream mapping.
- Optimized outbound shipment route planning through advanced technology, enhancing asset utilization.
- SME for SAP S4 implementation for MEA for Logistics Function.
Customer Service Order to Bill Manager
Mondelez International
Jeddah, Saudi Arabia
2021.10 - 2022.11
- Collaborated with commercial team on stock allocation and order management.
- Engaged with leadership team to achieve monthly volume & Value targets.
- Managed replenishment to distributors and sub-distributors.
- Oversaw primary and secondary case fill rate and service level management.
- Conducted forecast error and bias analysis for improved accuracy.
- Implemented overheads and waste management strategies.
- Facilitated supply planning based on rolling 12-month IMS plan.
- Addressed daily operational issues to mitigate returns and delays.
Customer Supply Planner/CLD Specialist
Mondelez International
Jeddah, Saudi Arabia
2018.02 - 2021.09
- Produce Daily replenishment prompts across all Sub-Distributor Depots based on agreed stock norms.
- Produce monthly shipment plan for Sub-Distributor based on forward 12 month rolling IMS (Sell-out)
forecast. - Monitor Inventory levels and recommend increase in inventory based on supply constraints, demand
fluctuation or commercial activities or requests. - Supporting commercial teams with stock availability in case of additional market demand.
- Ensuring FIFO where risk of expiries and write-offs by analyzing ageing reports.
- Supporting Commercial in liquidation plans.
Customer Service Analyst
Mondelez International
Khobar, Saudi Arabia
2016.09 - 2018.01
Customer Service Specialist
Mondelez International
Khobar, Saudi Arabia
2014.03 - 2016.09
Customer Team Logistics Leader
Ismail Abudawood Trad. Co. (Now P&G)
Riyadh, Saudi Arabia
2013.02 - 2014.02
Order Process & Data Entry Team Lead
Ismail Abudawood Trading Co. (Now P&G)
Jeddah, Saudi Arabia
2012.01 - 2013.01
Customer Service Coordinator
Ismail Abudawood Trading Co. (Now P&G)
Jeddah, Saudi Arabia
2009.02 - 2012.02
Education
Bachelor of Arts - Commerce
Indira Gandhi National Open University
JeddahHigh School Diploma - Science
International Indian School
JeddahSkills
- Customer service excellence
- Analytical thinking
- Problem-solving and analysis
- Leadership and coaching
- Budgeting and financial analysis
- Project leadership
- Change implementation
- Cost-reduction strategies
- Interpersonal skills
- Excel proficiency
- Budget management
Accomplishments
- Setting Up Supply Process with Distributor : Was at the heart of the total supply process set up with then newly appointed distributor in Saudi Arabia for Mondelez International.
- Continuously delivered $1MM+ productivity annually since managing Logistics Operations.
- Created a Replenishment Model and tool which is used for distributor replenishment volumes
- Successfully set up direct plant shipments from the external Plants to Saudi for specific high level customers.
Software
Microsoft Excel
, 5,SAP Power User
, 4Certification
- Microsoft Office Application
- How to Manage a Supply Chain - Michigan State University
Interests
- Football & Sports
- Travel
- Hiking
- Snorkeling
Languages
English
Fluent
Arabic
Upper intermediate
Hindi
Native
Urdu
Native
Languages
6,5,4,6
Affiliations
- Wordplay & Logical Games
- Traveler (Been to 25+ countries)
- Sports - Football, Volleyball, Cricket
References
References available upon request.
References
References available upon request.
Timeline
Logistics Operations Manager & SAP S4 Log Ops SME
Mondelez International
2022.12 - 2026.01
Customer Service Order to Bill Manager
Mondelez International
2021.10 - 2022.11
Customer Supply Planner/CLD Specialist
Mondelez International
2018.02 - 2021.09
Customer Service Analyst
Mondelez International
2016.09 - 2018.01
Customer Service Specialist
Mondelez International
2014.03 - 2016.09
Customer Team Logistics Leader
Ismail Abudawood Trad. Co. (Now P&G)
2013.02 - 2014.02
Order Process & Data Entry Team Lead
Ismail Abudawood Trading Co. (Now P&G)
2012.01 - 2013.01
Customer Service Coordinator
Ismail Abudawood Trading Co. (Now P&G)
2009.02 - 2012.02
Bachelor of Arts - Commerce
Indira Gandhi National Open University
High School Diploma - Science
International Indian School