Syed Zakir Hussain
Dammam
Summary
Results-driven IT professional transitioning into cybersecurity with 2 years of experience in Service Desk IT support and troubleshooting in server management. Recently completed the Google Cybersecurity Certificate and currently pursuing CompTIA Security+ to build expertise in security event monitoring, incident response, vulnerability assessments, and risk mitigation. Hands-on experience with security tools, SIEM solutions, and network security protocols. Seeking an L1 SOC Engineer role to leverage my technical skills in a dynamic security operations environment.
Overview
4
4
years of professional experience
1
1
Certification
Work History
IT Analyst III
DXC Technology{Client: Honeywell}
01.2022 - 05.2024
- Provided timely and effective IT support to end-users.
- Managed and maintained Windows-based systems for optimal performance.
- Collaborated with cross-functional teams to resolve client queries.
- Provided comprehensive support for O365 applications.
- Designed and implemented MFA solutions to enhance system security.
- Conducted analysis to improve future support efficiency.
- Conducted root cause analysis to mitigate systemic problems.
- Played a key role in onboarding new clients.
- Maintained compliance with company policies and ITIL practices.
Customer Support Associate
AMAZON
05.2020 - 11.2020
- Provide exceptional customer support by resolving inquiries, troubleshooting issues, and ensuring customer satisfaction.
- Assist with product information, order management, and technical support, maintaining a positive experience for customers.
Education
B.Tech -
GITAM University
Skills
- IT Support and Troubleshooting
- Systems Administration and Networking
- Security and Risk Management
- Cybersecurity and Cloud Security
- Security Event Monitoring & Incident Response
- SIEM Tools (Splunk, QRadar, ELK Stack)
- SQL, and Python
- Network Security (TCP/IP, Firewalls, IDS/IPS)
- Cyber Threat Analysis & Mitigation
- Vulnerability Assessment & Management
- Security Audits and Vulnerability Management
- Packet Analysis (Wireshark, tcpdump)
- Log Analysis (Syslog, NetFlow)
- Windows & Linux Server Administration
- Security Frameworks & Compliance (ISO 27001, NIST)
- Firewalls, VPNs, and Multi-Factor Authentication
- Linux, Shell scripting, and API integration
- Ability to work in 24x7 shifts and high-pressure environments
- Strong analytical and problem-solving abilities
- Customer support
- IT troubleshooting
Certification
- Google Cybersecurity Professional
- CompTIA Security+ (In Progress)
Timeline
IT Analyst III
DXC Technology{Client: Honeywell}
01.2022 - 05.2024
Customer Support Associate
AMAZON
05.2020 - 11.2020
B.Tech -
GITAM University
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