T. Hashmi AlQorashi

A well-established IT Infrastructure company offering Ai & IoT Services, Software Development, ERP, Cybersecurity, Data Sciences, Cloud Computing, Data Virtualization. Fleet Management, Data Center and Network Infrastructure Domains.

· Managed clients to increase the business’s visibility, confidence and reputation.

· identify and managed potential partnerships and opportunities to open up new markets locally and internationally.

· Introduced new campaigns and make decisions that drive sales growth.

· Developed strategies to expand market reach made decisions that drive sales growth.

· Developed and delivered presentations to clients executive and management teams to highlight business opportunities.

· Prepare and presented proposal for requests for proposals (RFP) and Tenders.

· Experience working cross-functionally in a large organization and closely with senior leadership.

· Exhibited in Saudi IoT Exhibition and Conference and Saudi Cyber Defense Summit organized by King Abdulaziz City for Science and Technology (KACST), sponsored by Saudi Ministry of Communications & Information Technology (MCIT), executed the complete strategy for participation.

· Sponsored and Managed Odoo Road Show – Riyadh & Jeddah, Saudi Arabia (3 Days) event with Public and Private sector invites

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• Performed client research and identified opportunities for account growth, account penetration and market expansion.
• Provided market feedback to company leaders regarding competitive offerings, prospect needs and product development ideas.
• Planned and coordinated implementation of business plans and penetration of new markets.
• Negotiated and closed long-term agreements with new clients in assigned territory.
• Collaborated with marketing department to maintain proper branding.
• Collaborated with sales and marketing departments to support client acquisition.
• Kept meticulous client notes and updated account information in company databases.
• Analyzed market trends and customer needs to identify new business development opportunities.
• Consistently exceeded quotas through penetration of new accounts.
• Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.
• Negotiated client contracts and agreements to cultivate profitable business transactions.
• Developed new proposals, contracts and procedures to draw in more clients and streamline work operations.
• Researched product pricing, ratings and performance and created comparison spreadsheets to evaluate competitors.
• Established and maintained highly effective relationships with clients and industry partners to drive growth.
• Communicated directly with customers and partners to build strong business networks and relationships.
• Contributed to industry events and trade shows to showcase products and gather industry intelligence.
• Translated customer needs into solution requirements using powerful value propositions and negotiation skills.
• Utilized market trends, mission priorities and customer goals to envision, shape and close new opportunities.
• Assessed current service needs and calculated product satisfaction levels to make appropriate product and service adjustments.
• Identified business development challenges and customer concerns for proactive resolution.
• Implemented innovative business development strategies to increase customer base and expand market share.
• Implemented creative sales training techniques for new and existing staff to increase revenue and overall success.

Enterprise solutions as per customer requirements for IT Infrastructure and Digital Transformation Professional Services along with unique Program & Portfolio Management Solutions, Identity Management and Governance, Data Leak Protection (DLP) Solutions and Cyber Security, HIS, and DevOps

• Negotiated and closed long-term agreements with new clients in assigned territory.
• Established relationships with key decision-makers within customer's organization to promote growth and retention.
• Reached out to potential customers via telephone, email, and in-person inquiries.
• Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.
• Generated new business with marketing initiatives and strategic plans.
• Monitored market trends and competitor activities to identify areas of potential opportunity.
• Developed process to analyze customer feedback to incorporate insights into product development strategies.
• Developed new proposals, contracts and procedures to draw in more clients and streamline work operations.
• Kept meticulous client notes and updated account information in company databases.
• Scheduled and implemented product promotions in accordance with available inventory and staff resources.
• Represented company and promoted products at conferences and industry events.
• Performed client research and identified opportunities for account growth, account penetration and market expansion.
• Achieved sales goals and service targets by cultivating and securing new customer relationships.
• Delivered recommendations to long-term accounts to promote brand awareness to key audience.
• Organized promotional events and interacted with community to increase sales volume.
• Collaborated cross-functionally with headquarters, regional and other teams nationally to maintain consistent message and experience.
• Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
• Managed accounts to retain existing relationships and grow share of business.
• Collaborated with advertising group to create uniformity between advertising messages and retail incentives.

• Initiated and managed Group Business Development and for MKS Holding
• Created new revenue streams by developing new business ventures,created diversified sectors and vibrant upscale companies, involved in diversified sectors in:
• Real Estate Development
• Real Estate Investment
• Real Estate Consultation & Marketing
• Telecommunication
• Retail
• Distribution
• Perfumery
• Media
• Trading
• Agriculture
• Hotel Management, and
• Education.
• Negotiated and closed long-term agreements with new clients in assigned territory.
• Generated new business with marketing initiatives and strategic plans.
• Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.
• Established relationships with key decision-makers within customer's organization to promote growth and retention.
• Reached out to potential customers via telephone, email, and in-person inquiries.
• Taught consultative selling techniques to new and existing staff members to build expertise.
• Developed new proposals, contracts and procedures to draw in more clients and streamline work operations.
• Represented company and promoted products at conferences and industry events.
• Compiled product and customer data to generate informed profit projections.
• Communicated product quality and market comparisons by creating sales presentations.
• Organized promotional events and interacted with community to increase sales volume.
• Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
• Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
• Managed revenue models, process flows, operations support and customer engagement strategies.
• Collaborated with upper management to implement continuous improvements and exceed team goals.
• Facilitated business by implementing practical networking techniques.
• Drove sales by developing multi-million dollar contract sales.
• Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.

Led teams of 5 International Sub-Contractors as a Program Manager for full implementation cycle of Hospital Information Systems ranging from user requirements assessment to on-site support and training of state of the art Hospital Information Systems (HIS) for a 700 Bed, KKAUH (King Abdullah Bin Abdul Aziz University Hospital) at Princess Nora Bent Abdel Rahman University. Delivered and Implemented:

· Patient Administration, Medical Records, and resource scheduling.

· Patient Care System including Clinical Information System, Laboratory Information, System, Pharmacy Management, Surgery /Operating Room, Emergency Department Information System, and Primary Health Care Systems.

· Diagnostic Imaging System including Picture Archiving Communication System (PACS), Radiology Information System, Radiology.

· Dental Information System.

· Sterile Supplies Management.

· Medical Education and Learning Tools.

· Integration of HIS with ERP System.

· Data Centers preparation: Preparation of two fully redundant data centers serving the hospital mission critical high availability information systems, data, medical records, and the hospital ERP under the normal operation mode, with high availability and disaster recovery solutions for the HIS and the IT systems that will allow KAAUH to continue its operations in case of unexpected major failures in any of its data centers and support the operations of Hospital without any downtime.

• Addressed and resolved technical, financial, and operational concerns by working with team members and directors.
• Met with project stakeholders on regular basis to assess progress and make adjustments.
• Interacted with customers and clients to identify business needs and requirements.
• Identified program obstacles and communicated possible impacts to team.
• Participated in pilot tests and revised programs based on feedback and results.
• Facilitated workshops and conducted one-on-one training to educate team members.
• Worked with subject matter experts to develop and implement mentoring programs to promote better learner experiences.
• Designed and developed programs and projects for dissemination to personnel.
• Established milestones and objectives based on input from functional areas and stakeholders.
• Engaged and worked alongside cross-functional stakeholders to manage strategic initiatives.
• Demonstrated strong writing and presentation skills to develop briefs, memorandums and analytical reports for clients.
• Participated in vendor selection and management process for program initiatives.

• Qwaed Technologies is a leading Information Technology Infrastructure and consulting company (in association with Astek French premier IT Consulting company) providing IT Infrastructure and technological services for private and government sector across Saudi Arabia and the rest of the Middle East region.
• Managed the overall business operations of the company, including Business Development, Strategic Partnerships
• Contracts Management, Bids & Tender Management, Corporate Communications, and Corporate Branding and re- structuring

• Brought in new business connections and revenue generation opportunities by improving networking strategies.
• Strategically managed Corporate Strategic Planning, PMO Office and Subcontractor Management for Project Execution
• Increased revenue and supported sales activities while building and maintaining consistent relationships and management practices with employees.
• Involved in leadership and execution of multiple projects, including country-wide centralized automated Air Defense C4I (Command, Control & Communications System for Royal Saudi Air Defense Force (RSADF)
• Chaired weekly meetings with executive leadership to identify opportunities for improvement, establish milestones, and tailor products to individual markets.
• Spearheading Historical Data Cleansing and Migration Services for legacy data to be migrated to and used by the newly implemented ERP Solution for the client
• Led comprehensive O&M program for all the state-of-the art technologies for core communication and incident management applications for a strategic Saudi Govt initiative
• Evaluated and decided upon key investments in equipment, infrastructure and talent.
• Managed Pre-sales initiatives like response to RFP, Bid development and client negotiations
• Processed vital documentation, completed forms and obtained appropriate insurance verification and authorization for services.
• Manage delivery of 3 prime business ventures for the company:
• Enhanced and redefined organizational structure to maintain competitive edge across territories.
• Streamlined revenue by delivering exemplary service and consistently exceeding client expectations.
• Communicated with vendors and partners to negotiate contracts and resolve financial discrepancies.

Achievements:

Manage delivery of 3 prime business ventures for the company:

Royal Saudi Air Defense Force (RSADF) - Ministry of Defense and Aviation

· Deployed GRP Solution for Royal Saudi Air Defense Force (RSADF) with Oracle and Red Hat Professional Services with Installation and configuration of Red Hat Virtualization Solution and Oracle EBS Components.

· Implementation, and Technical Support Services, with Historical Data Cleansing and Migration Services for legacy data to be Migrated to and used by the newly implemented ERP Solution, Technical Training.

· Managed all the Technical affairs of the Project, and PMO and subcontractors for supply of services.

Ministry of Interior – 911 Emergency Call Operation (ECO) Project

· Managed and Delivered Project for Public Safety and Security Agencies for Emergency Call and Operations (ECO) with C4IS system consisting of a technology suite which supports ECO operations including: 911 call-takers, dispatchers, crisis management and administrative support.

· Qwaed team-up with Fujitsu Technical Services, to provide comprehensive O&M for all the state-of-the-art technologies for core communication and incident management applications provided by the C4IS suite of equipment, including the Command Centers, and Mobile Incident Command Unit with Hajj Operations Support.

· Provided management support for this Project from Qwaed’s side and all technical and professional arrangements with Fujitsu in delivering the complex services and technologies in-front of L3 Communications and contract and sub-contract, Scope of Work, negotiations, and approvals.

Ministry of Interior - Saudi Arabian Financial Investigation Unit. (FIU Project)

· Managed proposal to provide solutions addressing the functional and technical requirements associated with a world best practice standard in the domain of Financial Investigation Units providing, Business Process Re-engineering, and Infrastructure Solutions.

· Teamed-up with Qwaed’s technicalstrategic partner Fujitsu and a British Company specialized in FIU technologies around the world.

· Directed the whole process from Qwaed’s side from the RFP to submittal of professional Proposal and managing all subcontractors and contracts and operations.

• Team-One is a leading consultancy house owned by previous Ernest & Young management advisor with 200 employees and annual revenues exceeding $100 million
• Managed and led a team of 25 Consultants
• Overseeing all management advisory services business development functions, including project delivery, key account management, customer relationship development, contract negotiations, and order fulfilment
• Hold P&L and budget responsibilities
• Provide cross-functional team training, coaching, and mentoring
• Direct network of senior consultants located throughout the Saudi Arabia and Jordan
• Managed a group of Consultants and project delivery in multiple domains of business consulting mainly on Business Transformation and assisting clients with the process of articulation and deployment of appropriate industry and corporate strategies and initiatives that have improved business performance, including the development, design and implementation of structures relating to: Business Diagnostic Review, Organization structure alignment, Company structures, Policy & Procedures Development.
• Developed comprehensive Policy and Procedures keeping in deep understanding for clients business, resources, and strategy in addition to knowledge of industry standards and competition status for: Administration Management, Contracts & Procurement Management, Operations Management, Human Resources Management
• Provided Consultation to clients to implement the developed business policies & procedures, trained client’s staff, and various support measure
• Evaluated the effectiveness of implemented principles and remedied any needed corrective actions
• The responsibilities of Operational Management, Financial Management, Business Development, Project Management
• Strategic Business Planning, Acquisition, Mergers & Divestment, Leadership and Communication, Marketing and Brand Management
• Resolved problems promptly to elevate customer approval.
• Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
• Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
• Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.

A leading Saudi Telecom Company dealing in manufacturing, O & M, Installation, & Marketing of DC Power products & Solutions, Generators, Solar Power, Shelters, UPS, GSM Towers & Accessories.

• Collaborated with sales and marketing departments to support client acquisition.
• Performed client research and identified opportunities for account growth, account penetration and market expansion.
• Negotiated and closed long-term agreements with new clients in assigned territory.

Achievement

Won a Turnkey project from Mobily for Photo Voltaic powered systems for Telecommunications equipment and complete sites at various remote locations of Saudi Arabia to enhance Mobily’s network with scope of installation, testing, commissioning, and delivery of complete system (including Solar Arrays, Passive cooled Shelters, batteries, remote monitoring, Testing, O&M, etc.)

Managed Specialized teams from USA for Solar Photo Voltaic Systems as per Mobily requirements, managed Custom built Passive cooled Shelters with thermal testing for use in Desert harsh conditions from Italy.

ITC one of the Middle East's Largest Telecom Operator with world-class data communication services in the Kingdom using the latest state-of- the-art technology

• Managed solely import and deployment of mission critical communication equipment worth 8 Million USD from Cisco
• Redline, FLAG, Cramer, INTRACOM, which was critical to the success of building of the Network
• Deployment of IP network infrastructure NOC, and Call Center based on Cisco Systems
• WiMAX technology, based on Redline Communication products and solutions
• Data centers for IT infrastructure based on DELL products and solutions
• BSS/OSS Servers
• Delivered special services to deploy FLAG Telecom to build two landing stations as part of the Falcon project, which will connect KSA with the Gulf region and with all the PoPs of the Flag network around the world
• Researched and acquired new hardware to maximize system functionality and meet required performance metrics.
• Analyzed project performance data to identify areas of improvement.
• Maintained open communication by presenting regular updates on project status to customers.
• Monitored project progress, identified risks and took corrective action as needed.
• Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.

Seleted Achievement :

Managed solely import of 8 Million USD worth of mission critical communication equipment by Saudi Air, Sea, and Land Ports, custom clearance, real-time inventory and deployment to International Installation Teams from Cisco, Redline, FLAG, Cramer, INTRACOM, which was critical to the success of building of ITC Network.

• Deployment of IP network infrastructure NOC, and Call Center based on Cisco Systems
• WiMAX technology, based on Redline Communications products and solutions
• Data centers for IT infrastructure based on DELL products and solutions.
• BSS/OSS Servers

• Directorate of Long Distance Network Operations. Conceptualized & developed a unified reporting system (Project awarded form Directorate of Long Distance – LDD Transmission Network Operations, Saudi Telecom Company), comprising of diversified LDD Network technologies, i.e., Satellite, Fiber Optic Network, Digital Microwave, Subscriber Radio System, into one unified high level statistical quality analysis for Network Performance in graphical form to solve bottle neck situations
• Core member of Saudi Telecom Quality Team
• Contributed to TQM initiatives, and procedures to make STC a more profitable organization by developing and implementing quality initiatives with team leader.
• Completed deviation forms and recorded findings of inspection process, collaborating with quality team members and department managers to implement procedural remedies.
• Educated employees on specific QA standards and confirmed maintenance of standards.
• Fixed identified issues to increase productivity and boost workflows.
• Monitored product standards and quality-control programs.
• Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
• Fixed identified issues to improve workflows.
• Recorded findings of inspection process, collaborating with quality team to implement corrective actions.
• Analyzed quality and performance data to support operational decision-making.
• Liaised with vendors and end-users to uncover system optimization opportunities.
• Implemented process improvements to increase productivity in quality assurance operations.
• Addressed non-conformance issues, pausing production to correct errors.
• Established and tracked quality department goals and objectives.
• Scheduled and chaired quality review meetings to review effectiveness of performance mitigating risk, improving throughput and achieving customer satisfaction.

Achievements:

• Optimized the Transmission LDD Network Performance by reducing service affecting outages costing 1000 SAR/ minute to STC. My efforts helped them to achieve substantial growth, and enhanced service, helping in building solid customer base.
• Core member of Saudi Telecom Quality Team. Contributed to TQM initiatives, and procedures to make STC a more profitable organization by developing and implementing quality initiatives with team leader by Streamlining STC Departments according to ISO 9001-2000 Standards.

Provided Tier III Network Support for ONG/SDH solutions, and Technical Leadership to Lucent's Customers and in country teams in Saudi Arabia, UAE & Egypt round the clock. Ranging from up front Network support ensuring optimal System/ Network performance, to Applications Testing, Upgrades & Expansions, Project Management Support, Implementation Services, Diagnostic Support services, to Training.

• Managed Product Change Management (PCM) and Change Equipment Control Centre (CHECC) exclusively.
• Implemented overall field changes, hardware & software upgrades, and repairs that are initiated by Engineering Change Process on installed transmission products on customer sites in Saudi Arabia & UAE This effort corrected inoperative conditions, extremely unsatisfactory operating conditions, safety hazards or a non-conformance to the products on technical specifications.
• Metrics to the Corporate Product Change Committee in Hilversum, Holland on the performance of Saudi Arabia & UAE Region in timely execution of product changes on monthly basis for Global Metrics that helped to reduce network failures (critical to Network Operators).
• Initiated corrective product improvement actions to realize an increased product reliability of current and future products that helped to investigate, analyze, and judge the customer's equipment failure and repairs, and determine the field reliability, in order to guarantee the commercial long-term contract conditions.
• SDH/ONG Network Optimization: Provided reports and recommendations to upper management for discussions with STC on Transmission Long Distance & Junction network blocking performance, optimization process, network growth, and capacity and performance projection.
• Optimized dust, temperature and humidity controls for installed systems.
• Corrected, modified and upgraded software to improve performance.
• Supervised work of programmers, designers and technicians, assigned tasks and monitored performance against targets.
• Inspected equipment, assessed functionality and optimized controls.
• Tested functional compliance of company products.
• Contributed ideas and suggestions in team meetings and delivered updates on deadlines, designs, and enhancements.
• Coordinated deployments of new software, feature updates and fixes.

• Royal Saudi Air Force – Directorate of Computing - ROAMS Project, Managed and delivered ROAMS Project, a countrywide centralized automated Air Defense Command,Control & Communications system (C4I) for Royal Saudi Air Force, Access Control System (ACS), Automated Imaging & Document Management System, and Networking Turn Key Project for Royal Saudi Air force.
• As an Assistant Project Manager implemented a complete Optical Imaging and Document Conversion system based on client/ server local area network and state-of-the art imaging technology, Fiber Optic backbone, ATM Network infrastructure, office automation Training & E-mail + connected Kingdom wide Air Bases to the HQ
• Equipped and developed a state-of-art training facility for RSAF Training according to British Aerospace Standards
• Consolidated and delivered all Project related deliverable, i.e., Hardware Staging, Testing & commissioning, Software
• RSAF Security Access, Commissioned and non-commissioned officers Training, etc., for continues progress and completion of milestones in timely manner, which ensures project payments from RSAF to the company.
• Partnered with project team members to identify and quickly address problems.
• Maintained tactical control of project budgets and timelines to keep teams on task and achieve schedule targets.
• Delivered high level of service to clients to both maintain and extend relationship for future business opportunities.
• Supported senior managers and department leaders by completing projects and problem resolution under tight budgets and schedule demands.
• Updated customers and senior leaders on progress and roadblocks.
• Generated weekly and monthly status reports for helpful progress tracking.
• Documented project progress to fulfill project requirements and establish traceability.
• Led team meetings to assess project progress and plan appropriately to meet delivery targets.
• Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
• Maintained open communication by presenting regular updates on project status to customers.

FedEx/ SMSA Launch

• Establish new company for launching of FedEx operations in Saudi Arabia
• Manage Liaison of pre-Launching
• Facilities Management
• Trained and Managed a Team of 15 Customer Service Agents
• Management of delivery status kingdom wide using COSMOS ~tracking and Tracing for shipments with Packages ~Helping FedEx Worldwide.

BOEING Middle East Ltd. Peace Sentinel Program IV, Royal Saudi Air Force (R.S.A.F.) Boeing Logistic DATA BASE MANAGEMENT.

• Management of SAR 20 Million Logistics.
• Management of computerized Inventory, status and management reports, Purchase Orders & Delivery records maintenance
• Evaluated client business needs and matched customers to appropriate products and resources.
• Negotiated, prepared, and signed contracts with clients.
• Maintained high level of integrity by keeping sensitive client data and corporate information confidential.