Customer Service Specialist
- Handled escalated calls calmly, finding resolutions that satisfied both company and customer''s needs.
- Managed high call volume while maintaining courteous and professional demeanor.
- Established trust with clients through clear communication, patience, and understanding their unique challenges fully before offering solutions tailored to their needs.
- Enhanced customer satisfaction by resolving issues promptly and professionally.
- Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.