Abdulaziz Alharbi
Riyadh,Saudi Arabia
Summary
Adept at handling client inquiries, policy adjustments, and claims processing with a high degree of empathy and professionalism. Proven track record in improving client satisfaction ratings and streamlining operational procedures. Skilled in utilizing CRM software and maintaining up-to-date knowledge of insurance products and regulations to provide exceptional service.
Overview
12
12
years of professional experience
2
2
years of post-secondary education
Work history
Elite Specialist
Al Rajhi Takaful
Riyadh, Saudi Arabia
05.2023 - Current
- Relation Manager for one of the key official documents of a government entity, coordinating and overseeing related communications and processes.
- Handled elite clients complaints, providing appropriate solutions to guarantee positive outcomes.
- Resolved elite clients issues effectively, using strong interpersonal skills and conflict resolution techniques.
- Assisted elite clients with varying questions using product knowledge and service expertise.
- Maintained excellent client satisfaction by providing in-depth support.
- Answered clients telephone calls promptly and improved on-hold wait times.
- Maintained clients happiness with forward-thinking strategies focused on addressing needs and resolving concerns.
- Represented the company at events, introducing services to the clients and addressing their inquiries to foster strong relationships and enhance customer satisfaction.
Senior Assistant Manager
Dr. Sulaiman Alhabib Hospital
Riyadh, Saudi Arabia
05.2020 - 05.2023
- Led and managed administrative staff to maintain smooth daily operations.
- Designed and implemented training to further develop staff based on business goals.
- Coordinated hiring, recruitment and training strategies to build successful administrative team.
- Developed organisational policies for administrative oversight and internal controls.
- Monitored health and safety measures for guaranteed compliance.
- Maintained smooth-running business operations by delegating priorities to staff abilities.
Assistant Manager
Dr. Sulaiman Alhabib Hospital
Riyadh, Saudi Arabia
05.2014 - 05.2020
- Provided excellent customer service leading to repeat business and customer loyalty.
- Delegated tasks to team members efficiently improving overall productivity.
- Provided support to manager during audits, ensuring accurate reports.
- Coordinated with management on operational issues providing solutions for better efficiency.
Education
High School Diploma - Banking and Insurance
King Abdulaziz University
Saudi Arabia 09.2023 - 09.2025
Skills
- Problem-solving
- Relationship Management
- Data Entry
- Microsoft Office
- Team Leadership
- Daily Reporting and Documentation
Languages
Arabic
Native
English
Advanced
Timeline
High School Diploma - Banking and Insurance
King Abdulaziz University
09.2023 - 09.2025
Elite Specialist
Al Rajhi Takaful
05.2023 - Current
Senior Assistant Manager
Dr. Sulaiman Alhabib Hospital
05.2020 - 05.2023
Assistant Manager
Dr. Sulaiman Alhabib Hospital
05.2014 - 05.2020