Tahani Mohammed Katib
Jeddah
Summary
Focused Project Manager adept at planning, directing and maintaining continuous operations in various departments. Experienced in directing manufacturing employees and keeping efficient production in accordance with quality standards. Applying creative and analytical approach to operations for continuous process improvement. Skilled at identifying or anticipating problems and providing solutions. Excels through mentoring, training and empowering team to excel in performance.
Overview
14
14
years of professional experience
5
5
years of post-secondary education
3
3
Certifications
Work History
Business Development Manager
(ICAD-JEDCO)
2022.10 - Current
- Set and enforced performance and service standards to keep consistent, high-quality.
- Supported department activities by coordinating with manager for direction.
- Motivated, trained, and disciplined employees to maximize performance.
- Analyzed data related to performance and delivery and operating projects.
- Wrote reports to summarize testing activities and describe goals and recommendations.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with strong work ethic.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Worked well in team setting, providing support and guidance.
- Used risk analysis tools, mitigation strategies and management approaches in consistent fashion with different departments.
- Planned audits and audit activities to allocate necessary resources and determine consistency of plans with audit objectives.
- Followed established auditing processes to meet internal and regulatory requirements.
- Analyzed data and findings to prepare reports detailing.
- Developed short-term goals and long-term strategic plans to improve risk control and mitigation.
- Reviewed contracts and agreements.
- Arranged risk management team meeting by preparing materials, updating calendars.
- Provided guidance and training to stakeholders on business processes.
- Developed and managed forward-looking risk assessment roadmap for business.
- Supported organization's risk management goals, strategies and processes.
- Promoted enterprise-level risk management practices and helped instill strong culture focused on protective policies and procedures.
- Develop, implement, sustain, and improve Risk and business continuity department.
- Provide necessary support to risk department Manager and risk Committee.
performance of departmental related activities and projects / programs. - Establish, deploy, and improve risk framework and strategies
- Solve challenges, develop roadmaps, and deliver sustainable solutions
- Initiate reviews as part of continuous improvement cycle of all departmental related projects.
- Act as master trainer of Risk Management teams.
- Manage and review all departments Risk records,
- Facilitate, advice and/or conduct risk internal assessments of processes, products, services, and projects as part of overall risk self-assessment and
other targeted assessments, including documentation of such assessments - Develop / Update risk and business continuity document including but not limited to policies and strategies in alignment with applicable regulations,
standards, and strategic imperatives of organization.
Marketing Manager
Shaden Hospitality
2022.01 - 2022.09
- Successfully promoting and managing brand.
- Working with advertising agencies.
- Managing relationships with agencies and partners.
- Overseeing budgets for advertising, marketing, and promotions.
- Monitoring competition.
- Supervising marketing and sales department staffs.
- Generating new ideas for customer incentives and accommodation or business packages and other sales and marketing duties.
- Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
- Managed workflow between staff, coordinating documents, planning, and creative material distribution.
- Utilized market trends and target audience statistics to effectively and appropriately market products.
- Created company brand messaging, collateral materials, customer events, promotional strategies, and product commercialization.
- Worked with graphic designers and writers to establish theme and tone for content.
- Developed and implemented marketing strategies to use for launches, rebranding campaigns and promotions.
- Used data analytics to track lead generation campaigns and improve quality.
- Continually maintained and improved company's reputation and positive image in markets served.
- Oversaw preparation of marketing copy, images, videos, emails, and other collateral.
Channel Account Manager, Digital Distribution
ALQURAISHI
2018.12 - 2021.12
- Leads planning, executing and measure outcomes of partnership co-marketing and conversion plans, brainstorm new and creative growth strategies and optimize user experience.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Identified new business opportunities, plan digital tactical plans and integrations with partners.
- Accountable on design of cross-selling channels, networking and prospective leads campaigns.
- Governance, measure and report performance of hundreds of partners campaigns and assess against goals (ROI and KPIs).
- Utilize strong analytical ability to evaluate end-to-end customer experience across multiple channels and customer touch points.
- Collaborate with creative agencies and over 30 other vendors and partners to instrument conversion points and optimize user funnels.
- Maintain evaluation of emerging technologies and lead adoption of advanced trends where appropriate.
- Maximized performance by monitoring daily activities and mentoring team members.
- Accomplished multiple tasks within established timeframes.
- Plan and execute all digital marketing, including SEO/SEM, marketing database, email, social media and display advertising campaigns.
Sales & Marketing Manager
ALQURAISHI
2018.12 - 2020.02
- Managed, developed, created, copyrighting all site content, site promotions, email newsletters, and online campaigns that are launch, publish or communicated through all digital channels.
- Submitted comprehensive annual reports on sales activities and department critical performance KPIs.
- Managing key team members, clients and vendors.
- Create new and innovative capabilities to sell and promote products in online channels.
- Monitor and manage product positioning on company website, shopping cart and 70% of regional ecommerce markets.
- Developing supporting marketing online and offline collaterals including flyers, videos, fact sheets, media sheets and educational materials.
- Team player and contribute creativity, out-of-the-box ideas to team meetings and brainstorming sessions.
- Process Receipt and receiving of supplier delivered items in system.
- Manage events & prepare presentation, stock and supplier for refiling.
- Implemented, executed and strategically expanded business channel partnerships and program initiatives.
- Managed sales promotions and marketing strategies on major social media sites.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Completed daily paperwork and computer entry of sales data as established by management.
Western Region Manager
Lebara Mobile
2017.10 - 2018.10
- Improved marketing to attract new customers and promote business.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Developed and implemented business strategies to achieve business goals and stay competitive.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Ensure that Customer Service quality provided by staff fits brands' standards
- Communicate with Division Manager on daily basis to discuss products, staff performances, issues faced, and opportunities identified.
- Attracted, retained and developed top talent to enhance team performance.
- Oversaw daily, weekly and monthly business reporting and leveraged information to optimize forecasting and future business plans.
- Tracked KPIs against benchmarking, market trends and competitor activities to develop strategic improvement plans.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Accomplished multiple tasks within established timeframes.
- Manage, Track and monitor assigned Employee performances to meet sales objectives
Western Region Manager
Perfect Vision-Virgin Mobile
2016.10 - 2017.10
- Manage, Track and monitor assigned Employee performances to meet sales objectives.
- Ensure that Customer Service quality provided by staff fits brands' standards.
- Communicate with Division Manager daily to discuss products, staff performances, issues faced, and opportunities identified.
- Supported site management to empower front-line associates with skills and knowledge to carry out day-to-day assignments.
- Managed multi-unit operations to develop teams and optimize workflows for maximum business results.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Managed senior-level personnel working in marketing and sales capacities.
Admin Assistant
Noon Real Estate Company
2010.07 - 2011.02
- Time Management.
- Prepare meeting & manage schedule with all departments.
- Contract processing & save the important documents.
- Executed record filing system to improve document organization and management.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Scheduled office meetings and client appointments for staff teams.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
- Processed customer orders accurately and within agreed timeframes to meet service standards.
Education
Master's degree - Human Development and Leadership
Murray State University
USA 2011.08 - 2014.01
Bachelor's degree - Childhood of Studies
King Abdul-Aziz University
Jeddah, Saudi Arabia 2007.08 - 2010.01
Skills
Creative branding
Report writing
Advanced problem solving
Project planning and development
Relationship Development
Sales and Marketing
Relationship building and management
Event Planning
Brand Development
Marketing Strategy Development
Certification
Certified of Key Performance Indicator (KPI) and BSC Practitioner
Training and Certifications
- TIL® - 4 Foundation Certificate in IT Service Management (2024)
- lean Six Sigma Black Belt Certified (2024)
- Key Performance Indicator (KPI)& BSC Practitioner (2023)
- Agile Project Management &PMI-ACP Exam Preparation (2024)
- Organizational culture Course, Ministry of Communications and IT (2023)
- TIL® - 4 Foundation Course, Ministry of Communications and IT (2023)
- Convention Management And Service (2022)
- Marketing In The Hospitality Industry (2022)
- Women Leaders 2030 provided by Insead Executive Education (2021)
- Data Analysis Using Excel & Power BI (2021)
- Digital Marketing (2019)
- Labor culture for the most important rights and duties (2019)
- Taopix Printing Service from Canon (2019)
- Time Management (2019)
- Assessment of Human Potential (2015 )
- Executive Secretary and Office Management 2014
Timeline
ITIL Foundation in IT Service Managment
2024-02
Certified Lean Six Sigma Black Belt.
2024-01
Certified of Key Performance Indicator (KPI) and BSC Practitioner
2023-12
Business Development Manager
(ICAD-JEDCO)
2022.10 - Current
Marketing Manager
Shaden Hospitality
2022.01 - 2022.09
Channel Account Manager, Digital Distribution
ALQURAISHI
2018.12 - 2021.12
Sales & Marketing Manager
ALQURAISHI
2018.12 - 2020.02
Western Region Manager
Lebara Mobile
2017.10 - 2018.10
Western Region Manager
Perfect Vision-Virgin Mobile
2016.10 - 2017.10
Master's degree - Human Development and Leadership
Murray State University
2011.08 - 2014.01
Admin Assistant
Noon Real Estate Company
2010.07 - 2011.02
Bachelor's degree - Childhood of Studies
King Abdul-Aziz University
2007.08 - 2010.01
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