Customer Service professional experienced
● Market agenda
● Sales and profitability control
● Team leadership
● Cost control
● Business development
● Operation management
Overview
2
2
years of post-secondary education
20
20
years of professional experience
Work history
Operations manager
Fahad Al-Othaim Investment
Riyadh, Riyadh Region
2025.10 - Current
Operations Manager with over [1] year in managing Family Entertainment C (FECs) Park, amusement parks, indoor PARK, FUNTURA and leisure facilities. Oversaw daily operations, enhanced guest satisfaction, ensured safety compliance, managed maintenance teams, and led multidisciplinary staff to drive operational excellence. Managed operational planning, budgeting, and customer service to achieve business performance targets.
Managed inventory efficiently to minimise stock outs and overstock situations.
Implemented quality control measures, enhanced product standards.
Directed safety protocols implementation, created safer workplace conditions.
Managed inventory efficiently to minimise stock outs and overstock situations.
Implemented quality control measures, enhanced product standards.
Streamlined supply chain processes to reduce procurement cycle time.
Improved operational efficiency by streamlining processes and implementing strategic plans.
Coordinated cross-functional teams, achieved project milestones on schedule.
Led and managed administrative staff to maintain smooth daily operations.
Investigated issues affecting group operations, prepared reports and helped correct problems.
Established clear budgets and cost controls strategies to meet objectives.
Operations Manager
SAUDI MARK COMPANY ( ADVENTURE WORLD & JUMPOLINE )
Riyadh, SAUDI ARABIA
2006.02 - 2020.12
Results-driven Operations Manager with over [28] years of experience in managing Family Entertainment Centers (FECs), amusement parks, indoor play centers, and leisure facilities. Oversaw daily operations, enhanced guest satisfaction, ensured safety compliance, managed maintenance teams, and led multidisciplinary staff to drive operational excellence. Managed operational planning, budgeting, and customer service to achieve business performance targets.
Team Leadership & Staff Development
Revenue Growth Strategies
Monitored KPIs and performed performance analysis to achieve operational targets.
managed budgeting and cost control to maintain financial health
Health and safety compliance
SOP Development & Implementation
Preventive Maintenance Coordination
oversaw vendor and contractor management to ensure service quality and compliance
Inventory & Procurement
Guest Experience Management
Amusement Park Management
Facilitated conflict resolution among team members to enhance collaboration.
Quality Assurance
Event & Birthday Party Operations
Managed inventory efficiently to minimise stockouts and overstock situations.
Directed safety protocols implementation, created safer workplace conditions.
Reduced overhead costs through efficient resource allocation and budget management.
Encouraged innovative thinking in the team, fostered an environment of growth and development.
Developed risk mitigation strategies, ensured business continuity during crises.
Coordinated cross-functional teams, achieved project milestones on schedule.
Applied lean principles to operations management, reduced waste significantly.
Created a collaborative work environment for positive team dynamics.
Streamlined supply chain processes to reduce procurement cycle time.
Optimised workflow procedures with strategic planning and team coordination.
Negotiated contracts with suppliers for cost-effective procurement of resources.
Led teams to achieve business objectives on time and within budget constraints.
Maintained smooth-running business operations by delegating priorities to staff abilities.
Led and managed administrative staff to maintain smooth daily operations.
Monitored health and safety measures for guaranteed compliance.
Translated senior management directives into actionable front-line policies and implemented changes with staff.
Coordinated hiring, recruitment and training strategies to build successful administrative team.
Investigated issues affecting group operations, prepared reports and helped correct problems.
Education
Diploma - economic
Bourgiba school
Tunis
1988.09 - 1990.06
Skills
Languages: Arabic/English/French Date of birth: 2/1/1969 Marital status: Married Iqama transferable
Building operational procedures
Automated manufacturing systems
Vendor relationships management
Operational strategy
Contract negotiation
Leadership development
Supply chain management
Public relations strategies
Contract negotiation and administration
Critical evaluation
Customer Service
Team Leadership
Outstanding customer service
Timeline
Operations manager
Fahad Al-Othaim Investment
2025.10 - Current
Operations Manager
SAUDI MARK COMPANY ( ADVENTURE WORLD & JUMPOLINE )