Tahir Afzal Malik
Abha
Summary
Accomplished professional with extensive expertise in management support systems, data warehousing, and advanced management information systems. Demonstrates proficiency in software engineering, system analysis and design, and project management, with a strong focus on Six Sigma methodologies for process improvement. Skilled in CRM strategies to reduce customer turnover and enhance profit growth through compliance audits. Proven track record in organisational development, leadership, and business evaluation for expansions and turnarounds. Committed to leveraging competitive manoeuvring techniques to drive revenue growth and maximise ROI.
Overview
19
19
years of professional experience
6
6
years of post-secondary education
1
1
Certification
Work history
Quality Assurance Management
Ibn Rushd College for Management Science
Abha
2011.01 - 2026.05
- Preparing quality assurance reports according to the NCAA & ISO requirements, Analyse the college documents and develop a tentative Quality manual for the NCAA & ISO required standards. Drive improved students experience through Quality Management, Support and coach the Service Desks to improve performance & driving a continuous improvement culture. Provision of accurate and timely QA monitoring and reporting for Service Desks. Work closely with the management team to review and recommend improvements on all students Service processes and documents using the agreed documented quality procedures. Also contribute to the development of the QA monitoring and reporting model through regular review and feedback of findings and observations. Participation in peer reviews of colleagues to ensure consistency of QA and identify any anomalies and provide coaching to the team. Analysis of data to identify improvements and to personal support plans. The Main affairs are followings.
- Designing quality standards, procedures and specifications for a College
- Reviewing existing procedures to ensure they meet the current guidelines
- Testing services to ensure that they meet quality standards before launch
- Maintaining documentation for procedural changes
- Preparing performance reports for relevant stakeholders
- Collaborating with MOE to ensure that they meet quality standards
- Ensuring that all processes meet safety, legal and other national or international standards
- Results: Central point of contact for all areas across the College in matters relating to Quality. Scheduled key Quality activities, including Curriculum Performance Reviews, lesson observations and learning walks. Received data sets, analyze and identify key performance trends.
Database Developer & Administrator IRCMS (PSC) A&R System
Ibn Rushd College for Management Science
Abha
2010.01 - 2026.05
- To Develop and Implement IRCMS system (Admission, Registration, Academic Operations, Examinations, Quality, Fee & Scholarships) in the Ibn Rushd College for management system (Prince Sultan College for Tourism & Business) to achieve objectives efficiently and effectively by enhancing the operations of the IRCMS so as to make it competitive in the ever-dynamic environment. Liaise with Academic & admin throughout the organization to ensure that the IRC system is functioning properly.
- Part of Quality Assurance teams of professional resources in the analysis, evaluation, recommendation, and implementation IRCMS Systems. Managed staff relationships, overall planning, scheduling and monitoring for state-of-the-art database administration contracts. Directed efforts of manipulation of IRCMS software resources. Provided rigorous application training at academic facilities, and managed IRCMS in the following areas:
- Responsible for data gathering before development of a database. They design, develop, test, implement and maintain new and existing databases. Database developers create management methods and systems to access efficiently to information stored in databases. They work with consultants and other members of the company to improve processes.
- Designing and developing database architectures
- Modifying databases and product & Creating database
- Management framework
- DBCA to Create, Configure & Manage a database
- Controlling the Database
- Working to create functional requirements & Storage Structures
- Managing Schema Objects
- Administering users & Oracle Database Security
- Creating reports on database & Managing Data
- Monitoring and Resolving lock Conflicts
- Performance Monitoring & Proactive Maintenance
- Database Backup and Recovery
- Map and document business processes
- Manage the process of automating
- Planning scheduling
- Design specifications for prototypes
- Providing assistance to others in topics related to data management
- Results: Improve Admission, Registration , Examination and Academic Operation and more productive according to NCAA4 and National Quality Framework Standards, Enhance the Academic Operations related to Lectures, Attendance, Examination and the overall operation monitoring.
Asst. Operation, Quality, Safety & Environment Manager
Coca Cola Enterprise Limited
Wakefield, West Yorkshire
2007.01 - 2009.01
- To apply Modern Quality & Performance Management Techniques in the Company to achieve objectives efficiently and effectively by enhancing the operations of the CCE so as to make it competitive in the ever-dynamic environment. Liaise with managers and staff throughout the organization to ensure that the PMS system is functioning properly.
- Part of large teams of professional resources in the analysis, evaluation, recommendation, and implementation Customer Relationship Management Systems. Managed client relationships, overall planning, scheduling and staffing for state-of-the-art CRM implementation contracts. Directed efforts of outsourcing staff and client resources that reached over 50 contributors. Provided rigorous CRM application training at client facilities, and managed overseas outsourcing companies in the following areas:
- Map and document business processes
- Manage the process of automating
- Application development
- Systems engineering of processes and procedures
- Planning scheduling
- Design specifications for prototypes
- Testing release support
- Client development relations
- Revenue growth data mining
- Contract negotiations project turnaround strategies
- Results: On critical client projects, successfully managed complex state-of-the-art systems in company: Sub-systems under my control were among the very few within the total project that were delivered on time, within scope, and under control. Developed a maturity grid for company seeking CRM systems
Education
Master of Science - TQM
University of Bradford
UK 2006.01 - 2007.01
Master of Software Engineering - undefined
IIU Islamabad
Islamabad, Pakistan 2000.01 - 2002.01
Bachelor of Computer Science (Hons) - undefined
IIU Islamabad
Islamabad, Pakistan 1997.01 - 2000.01
Skills
- Management Support System, Data Warehouse & Min
- Advance Topic in management information System
- Software engineering & System Analysis & Design
- Six Sigma Black & Green Belt
- Project Management
- Project Alignment/ cycle time reduction
- Streamline processes/ effectiveness scorecards
- CRM/ customer turnover reduction
- Project management/ turnarounds/ assessments
- Compliance audits/ profit growth
- Information technology/ DB/ Web/ SW
- Quality auditing/ EFQM criteria
- Information System Project Management
- Database Management System
- E-Business, Business Modelling
- BB DMAIC/ DMADV/ LEAN projects
- Management/ marketing/ sales
- Competitive manoeuvring/ marketing/ sales
- Revenue/ profit/ ROI growth strategies
- Organizational development/ leadership
- Business evaluation/ expansions/ turnarounds
- Applied research/ new market opportunities
- Acquisitions/ joint ventures/ lean partnerships
- Product management/ corporate process modelling
Certification
- Certification: Six Sigma Black Belt, Harrington Institute 2007
- Certification: Six Sigma Green Belt, Harrington Institute 2007
- Certification: EFQM (Self Assessor), EFQM Brussels, 2007
- Certification: CISCO (ICND) from CISCO Academy, Comsats IIT Islamabad, 1999
Languages
English
Advanced (C1)
Research Section
- Malik, T.A., Khan, H.U., Shah, A., and Gul, S. Performance measurement using distributed performance knowledge management system: empirical case study of coca cola enterprises. International Review of Business Research Papers, 2010. 6(1): p. 250-282.
- Malik, T.A., H.U. Khan, and S. Sadiq. Dynamic time table generation conforming constraints a novel approach. in Proc. International Conference on Computing and Information Technology (ICCIT 2012) 1st Taibah University International Conference held in Al-Madinah Al-Munawwarah. 2012.
- Khan, H.U. and T.A. Malik, Finding resources from middle of RDF graph and at Sub-Query level in suffix array based RDF indexing using RDQL queries. International Journal of Computer Theory and Engineering, 2012. 4(3): p. 369.
- Farooq, M., Khan, H.U., Malik, T.A., and Saqlain, S.M., A novel approach to Rank Authors in an Academic Network. International Journal of Computer Science and Information Security, 2016. 14(7): p. 617.
- Khan, H.U., Daud,A., Ishfaq, U., Amjad, T., Aljohani, N., Abbasi, R.A., Alwobidi, J.S., Modelling to identify influential bloggers in the blogosphere: A survey. Computers in Human Behavior, 2017. 68: p. 64-82.
- Khan, H.U., A. Daud, and T.A. Malik, MIIB: A Metric to identify top influential bloggers in a community. PloS one, 2015. 10(9): p. e0138359.
- Tahir Afzal Mali, Secure Data Aggregation in Wireless Sensor Networks, International Journal of Machine Learning and Computing (IJMLC), ISSN: 2010-3689
- Tahir Afzal Mali, Secure Data Aggregation in Wireless Sensor Networks, 2011 3rd International Conference on Machine Learning and Computing(ICMLC 2011), February 26-28, 2011, Singapore
- Tahir Afzal Malik, Ensuring Reliability and Freshness in Wireless Sensor Networks, 2010 International Conference Intelligent Network and Computing (ICINC 2010) Kuala Lumpur, Malaysia, November 26-28, 2010
- Tahir Afzal Malik, Grid Environment Intrusion Detection System, 2010 International Conference on Software and Computing Technology, ICSCT 2010, Kunming China, October 18-19, 2010.
University Educator Section
- Overview: Results-oriented professional with over eight years' experience as a competent university/college lecturer and corporate business trainer. Self-motivated and positive attitude used to exceed training goals: Organized, detail-minded problem solver; excellent analytic skills; Ability to develop and implement new programs in multiple business related areas; bring pertinent business best practices into the classroom.
- Curriculum development
- Course design
- Oversee research of graduate student’s
- Research analysis
- Teaching/ coaching
- Direct course development
- Ibn Rushd College for Management Science, Abha, Kingdom of Saudi Arabia, Lecturer & Supervisor Admission and Registration System December 2009 - Continue
- Teaching Management information Courses, Database Management (Oracle), Operation Research, IS Project Management, Management Support System, and Software Engineering. Develop and Manage the Quality Assurance gossips and monitor the continuous performance by analysing the student related studies.
- Ibn Rushd College for Management Science, Abha, Kingdom of Saudi Arabia, Assistant Quality committee March 2011 – Continue
- Script and Operating Quality Assurance Centre gossips according to the NCAA4 requirements. Developing NCAA4 required data script, policies and Student survey Analysis. Criticism the Course Specifications, course reports of the MIS department and develop a tentative Quality manual for the NCAA4 required standards. Conduct a study for student, employee, alumni, Graduate students etc. based on Institutional Level and on department level.
- Comsats Institute of information Technology, Attock, Pakistan, Lecturer/ Program Coordinator of Computer Science 2003 – 2005
- Oversee curriculum, projects, course design and development for university in areas of Computer Science & Software Engineering.
- MIU AJK, Pakistan, Lecturer 2001 – 2003
- Designed, created & launched Software Engineering program modules, including gathering Computer Science Department requirements, course development (curricula materials, software tools, labs, subject matter presentation charts, student project requirements, reading materials) and delivery of pertinent subject matter.
- HIT Degree College Taxila, Pakistan Lecturer 2000 – 2001
- Designed, created, and launched courses in Computer Science, and Information Technology Management; including subject matter presentation charts.
- Al-Khair University: 2000 – 2002(Part Time)
- Designed, created, and delivered Management Information Systems courses
Academic Assignment
- Continuous Improvement of Performance measurement at Total System Services Inc. UK (Part Time) Diagnosis of the balanced scorecard to develop an enhanced performance measurement system, unmatched flexibility, control and service quality to customers through a broad range of innovative issuing and acquiring payment technologies, including consumer–finance, credit, debit, health care, loyalty, prepaid, chip and mobile payments. January 2007 to May 2007.
- Assessment of Coca Cola according to EFQM Award for development of Performance Management system for business Excellence.
- Six Sigma Applications on the electric generator production for Gas Turbine Engines at Smiths Aerospace UK.
- Qualitative Analysis of Performance Measurement Framework at Smith Aerospace UK
- Distributed Knowledgeable Performance Management System (DKPMS) for Coca Cola Enterprises, Ltd. Wakefield (Final Dissertation in University of Bradford, UK)
- Distributed University Management system (MS Research)
- An evaluation of Caledonian College of Engineering (CCE) using self-assessment of the EFQM Excellence Model and the introduction of benchmarking as a quality improvement tool
- The idea of implementing TQM at the Civil Service Ministry in Oman through using the EFQM excellence model
- Testing stress tests and early warning systems EWS on risk measurements in the case of the UK banking industries
- Country of origin effect on consumers’ attitude: A comparison of high involvement and low involvement product.
- Service quality and customer satisfaction: the online banking in UK.
- B2b international marketing strategies for SME’s in the service industry
Correspondence Address Section
- Tahir A. Malik
- Lecturer/Admission and Registration Supervisor
- Department of Management Information System
- Ibn Rushd College for Management Science
- (Prince Sultan College of Tourism & Business
- Al-Faisal University)
- Abha, Kingdom of Saudi Arabia
- PO BOX 447 Abha 61411
- Tel: +966 7 2310800 Ext: 232
- Email: Email: tamaalik@gmail.com
- Cell: +966 592355323
Timeline
Quality Assurance Management
Ibn Rushd College for Management Science
2011.01 - 2026.05
Database Developer & Administrator IRCMS (PSC) A&R System
Ibn Rushd College for Management Science
2010.01 - 2026.05
Asst. Operation, Quality, Safety & Environment Manager
Coca Cola Enterprise Limited
2007.01 - 2009.01
Master of Science - TQM
University of Bradford
2006.01 - 2007.01
Master of Software Engineering - undefined
IIU Islamabad
2000.01 - 2002.01
Bachelor of Computer Science (Hons) - undefined
IIU Islamabad
1997.01 - 2000.01