Tahir Ali

Successfully managed a portfolio of corporate clients, travel agencies, and key accounts.
Exceeded sales targets through proactive account management and business development efforts.
Provided exceptional customer service, addressing inquiries, resolving issues, and ensuring client satisfaction.
Collaborated with cross-functional teams to align sales efforts with company objectives.
Monitored market trends, competitor activities, and customer feedback to adapt sales strategies.

Performed product demonstrations and presentations to showcase key features and benefits.

GDS : Amadeus

Ensured profitable sales process by qualifying and following up new accounts, using lead scoring system. Maximized sales potential by creating, monitoring and revising lead generation plans.

Increased revenue through upselling and consistent contract renewals.

Maintained close and regular contact with assigned clients to nurture long-term relationships.

Listened to customer problems, objections and concerns, offering tailored solutions.

Carried out regular call and communication monitoring for service provisions to meet defined quality standards.

Implemented cloud bases software to upgrade internal processes and improve team efforts.

Collected and analysed call centre statistics and developed strategies for improvement.

Created rosters based on staff strengths to build dedicated, hardworking teams for each shift.

Supervised the corporate travel department and call centre operations.
Managed a team of agents, providing guidance, training, and performance evaluations.
Oversaw the booking and coordination of corporate travel arrangements.
Implemented process improvements to enhance efficiency and customer satisfaction.

Calculated waiting calls and call abandonment to develop service improvement strategies.Assisted representatives in solving problems with dissatisfied clients to increase customer satisfaction.

Led a team of corporate travel consultants, ensuring timely and accurate booking of travel services.
Developed and maintained relationships with corporate clients, fostering loyalty and repeat business.
Coordinated with airlines, hotels, and other suppliers to negotiate favourable rates and contracts.
Assisted in the development and implementation of corporate travel policies and procedures.

Conducted thorough market research to maintain advanced knowledge on top destinations and travel trends.

Used promotional techniques to sell tour packages, meeting and exceeding monthly sales targets.

Used travel agency software to explore customers purchasing options, offering clear comparisons and securing best-possible deals.

Employed active listening and research skills to establish and maintain positive, loyal client relationships.

Informed clients about cancellation policy and associated penalties.

Responded to clients' questions, issues and complaints, thinking creatively to formulate effective solutions.

Prepared comprehensive travel itineraries using accessible formats for customers.

• Planned tailor-made itineraries, using expert destination knowledge to guarantee client satisfaction.
• Facilitated smooth running of travels, providing relevant information, brochures and publications to clients.
• Maximized sales opportunities, conducting prompt, effective quote follow-up to ensure maximum numbers.
• Ensured profitability, verifying quote accuracy before issuance to client.
• Provided personalized travel consulting services, including itinerary planning and reservation management.
• Assisted clients in selecting and booking flights, accommodations, transportation, and tours.
• Stayed up to date with industry trends and destination knowledge to provide informed recommendations.
• Handled customer inquiries and resolved issues to ensure customer satisfaction
• GDS : Amadeus , SAR & Galileo
• Supported continuous improvement, collecting feedback from clients, agents and ground handlers to inform future processes.
• Tracked records and transactions.

• Completed bookings and reservation amendments using hospitality property management software.
• Processed payments and online bookings with zero error.
• Expertly identified potential selling opportunities within booking process, including car hire and insurance.
• Negotiated corporate reservation rates to meet client budget requirements.