TAHIR IQBAL

• Customer handling, Team leading, create work template, following SOP, summarizing daily activity, implementing activities, Network safety handling, identifying risk activities, scheduling meeting
• Trained and assigned tasks to team members.
• Addressed customer complaints and resolved issues.
• Monitored processes and proposed recommendations for improvements.
• Managed and prioritized varied and busy workload to meet deadlines.
• Managed databases and information systems, maintaining accurate and accessible records.

• STC SMART CARE SURVEILLANCE ENGINEER (2016-2017)
  CEM/UPM: Customer Experience Management and Unified Performance Management tools for network monitoring and analysis.
• Call Flow Management: Mobile Originated and Mobile Termination Call processes for seamless connectivity.
• Customer Complaint Handling: Addressed and resolved complaints, enhancing satisfaction.
• KQI and KPI Monitoring: Ensured network performance through Key Quality and Performance Indicator monitoring.
• Trace Analysis: CS PS and VoLTE traces for troubleshooting and issue resolution.
• Alarm Surveillance for CEM: Detected and mitigated issues within the Customer Experience Management framework.

RAN Performance Monitoring:

• Mobility: Optimized handover processes, minimizing dropped calls.
• Accessibility: Improved network access rates for enhanced connectivity.
• Retainability: Maintained high call and session retention, reducing drops.
• Availability: Ensured operational network elements for seamless service.
• Traffic Management: Analyzed patterns to optimize resources and enhance user experience.

• Work utilizing pre-prepared Instruction, Script commands, ticket record and solve standard problems; Interaction with other technicians, customer technical staff and other groups within Service Delivery organization Responsible for creating Trouble Tickets (TT) and work orders (WO) for network and service functionality and to escalate within the department / group as well as to the Back Office units / 3rdParty / supplier partner functions so that service layer may be maintained at specified level

• Support the Change Management process by controlling final execution of all Planned Works for all network and services (NT, IT and Fixed) to minimize service disruption Change Manage System (CMS) Follow up Maintenance down time (MDT/TCN/EMDT) till schedule end Coordinate with implementer to completed activity within schedule time Observe activity impact on networks and its parameters

• Project coordination on Ufone fuel sensor project Supervision of the swap activities of 2G/3G Ufone Projects
• Plan and follow the cutover activity of the sites on daily basis Troubleshooting swap activity
• Handling the issues appeared after the Swap (Sector Swap, KPIs, CPRI alarms etc.) Generation and verification of all external alarms onsite and Supervision of the Expansion activity 3900 Perform Huawei Base Transceiver System BTS, Installation, integration, and Alarm patching Perform complete Site Survey of Ufone
• Perform HUAWEI BTS (GRFU & DRFU) expansion activity
• Troubleshooting problems related to BTS hardware and Software
• Use MDT, WDT, ISDP and smart QC software Tools at Sites
• Parameters, adding/deleting of neighbours and recommending possible solutions to hardware problems.