Tahiru Mahmoud
Riyadh
Summary
A seasoned Head Waiter & Supervisor with a strong track record of enhancing guest experiences and streamlining restaurant operations. Proven ability to lead teams, manage customer interactions, and uphold the highest service standards. Recognized as Best Employee (February 2024 and March 2022) for outstanding performance.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Headwaiter/Supervisor
Aykr Restaurant
Riyadh, Saudi Arabia
12.2023 - Current
- Check dining room cleanliness
- Conduct employee meetings and counseling sessions
- Excellent customer service
- Follow all relevant health department regulations
- Promoting special menu items
- Always strive towards best customer satisfaction
- Assigning tasks
- Greet customers and present menus
- Manage Payments
- Customer service
- Food and beverage knowledge
- Occupational safety and health
- Maintain schedules
- Measure customer feedback
- Organising special events and parties
- Resolve customer complaints regarding food service
- Serve Guests
- Solving Guests Complaints
- Built relationships with regular customers through personalized service.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Completed opening and closing checklists to ensure smooth restaurant operations.
- Maintained knowledge of menu items, ingredients and preparation methods to assist guests with menu selection.
Waiter
Unique Specialist Company
Makkah
01.2022 - 12.2023
- Greeted guests in a friendly and professional manner, taking orders accurately
- Performed opening and closing duties such as restocking supplies, cleaning work areas and setting up the dining room for next day's business
- Ensured tables were properly set up before seating guests and cleared promptly after meal completion
- Checked with customers to ensure that they were enjoying their meals.
- Maintained cleanliness of work areas throughout shift by wiping counters and cleaning spills promptly.
- Cleaned dining room chairs, tables, floors and other surfaces regularly.
Waiter
Al Rehab restaurant
Makkah
12.2019 - 12.2021
- Greeted guests in a friendly and professional manner, taking orders accurately
- Performed opening and closing duties such as restocking supplies, cleaning work areas and setting up the dining room for next day's business
- Ensured tables were properly set up before seating guests and cleared promptly after meal completion
- Regularly checked back with guests to ensure satisfaction with their meals
- Supported other servers, running food and refilling beverages to meet team goals
- Delivered accurate checks at the end of each meal period.
- Performed cashier duties such as taking payments, counting change, and issuing receipts.
- Followed all safety and sanitation regulations when handling food or drinks.
Education
Diploma - software and hardware technology
Accra Institute Of Technology
Accra, Ghana05.2017
High School Diploma -
Sekyedumase Senior High
Ghana06.2014
Skills
- Daily specials memorization
- Guest service
- Customer Service Management
- Order Taking
- Point of sale (POS) system operations
- Fine-dining expertise
- Ms Excel
- Ms Word
- Power point
- Outlook mailing
- Accurate money handling
- Complaint Handling
- Team Supervision
- Food and beverage knowledge
- Dining room management
- Complaint resolution
- Employee training
- Team collaboration
- Effective communication
- Upselling techniques
- Scheduling management
- Team supervision
- Basic accounting
- Cash handling
- Hygiene standards
Certification
- Best Employee, 02/01/24
- Best Employee, 03/01/22
Languages
- English, Fluent
- Arabic, Intermediate
Accomplishments
best employee march 2022
best employee February 2024
Languages
English
First Language
English
Advanced (C1)
C1
Arabic
Intermediate (B1)
B1
Timeline
Headwaiter/Supervisor
Aykr Restaurant
12.2023 - Current
Waiter
Unique Specialist Company
01.2022 - 12.2023
Waiter
Al Rehab restaurant
12.2019 - 12.2021
Diploma - software and hardware technology
Accra Institute Of Technology
High School Diploma -
Sekyedumase Senior High
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