Tahiru Mahmoud
Riyadh
Summary
Professional with strong background in restaurant management, skilled in driving operational efficiency and enhancing customer satisfaction. Proven track record in team collaboration, training, and leadership, ensuring cohesive and motivated staff. Effective in adapting to dynamic environments and consistently meeting high standards through strategic planning and exceptional problem-solving abilities. Focused on delivering results and maintaining seamless dining experience.
Overview
6
6
years of professional experience
Work History
Restaurant Store Manager
Khairat Excellence ( Gringa Restaurant)
09.2025 - Current
- Responsible To calculate daily food cost while maintaining the indent and wastage.
- Responsible to maintain the store operating cost.
- Responsible to manage the food cost and labor cost as per the sales trend.
- End of month calculating the P&L (profit and loss).
- Led team training initiatives to improve employee performance and retention.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Analyzed sales data to identify trends, adjusting operational strategies accordingly.
- Fostered a positive work environment through effective communication and conflict resolution.
- Facilitated regular safety training sessions for all team members to ensure a safe working environment free from accidents or injuries.
Restaurant Supervisor
Khairat Excellence Trading ( Aykr Restaurant)
12.2023 - 08.2025
- Maintained up-to-date knowledge of products and performed competitor analysis
- Built deep relationships with shift managers and with the team members, business owners and distribution partner sales teams by employing industry expertise and knowledge, restaurant strategies and sales tactics
- Oversaw daily restaurant operations, ensuring adherence to quality and service standards.
- Managed team performance, providing training and mentorship to enhance staff efficiency.
- Implemented cost control measures, optimizing inventory management and reducing waste.
- Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
- Developed and maintained strong customer relationships to drive repeat business and satisfaction.
- Addressed customer concerns promptly and professionally, turning potentially negative experiences into positive outcomes.
- Set clear expectations and created positive working environment for employees.
Waiter
Marriot Hotel ( Kitchen on 3)
12.2019 - 11.2023
- Delivered exceptional customer service in high-pressure dining environments.
- Maintained cleanliness and organization of the dining area to meet health standards.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Communicated with kitchen staff to enable accurate food preparation.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Education
Bachelor of Arts - Information And Communication Technology
Kumasi Polytechnic
Kumasi Ghana11-2019
Skills
- Knowledge of POS
- Ms Excel, Ms Word, Power pont
- Outlook mailing
- Customer service
- Problem-solving
- Multitasking and organization
- Verbal and written communication
- Team leadership and coaching
- Customer service management
- Store operations
- Cash management
- Employee training
- Outstanding communication skills
- Accurate money handling
- Opening and closing procedures
- Inventory control
- Foodics
- Food safety compliance
Accomplishments
- winner- Best Employee - Month of December 2022
- Winner - Best Employee -Month of February 2024
- Winner - Best Shift Manager 2025
PERSONAL DETAILS
Languages-Hindi,English,urdu and Arabic
Timeline
Restaurant Store Manager
Khairat Excellence ( Gringa Restaurant)
09.2025 - Current
Restaurant Supervisor
Khairat Excellence Trading ( Aykr Restaurant)
12.2023 - 08.2025
Waiter
Marriot Hotel ( Kitchen on 3)
12.2019 - 11.2023
Bachelor of Arts - Information And Communication Technology
Kumasi Polytechnic