Tahlia Colbert
Modbury
Summary
Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs.
Overview
7
7
years of professional experience
Work History
Customer Experience Officer
Capital Transport
Adelaide
01.2025 - Current
- Answered customer inquiries via telephone, email, online chat, and in-person.
- Gathered feedback from customers on their experiences with the company's products or services.
- Supported sales team members to drive growth and development.
- Contacted customers about potential service upgrades, new services and account changes.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
Customer Service Representative
Flehan Skips / Burton Waste Recovery
Burton
01.2024 - 01.2025
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Answered customer inquiries via phone, email, and chat.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Followed up on sales leads through outbound calling.
Wine Sales Representative
Dell’uva Wines
Greenock
04.2018 - 01.2025
- Recommended, selected and located merchandise based on customer desires.
- Cleaned shelves, counters and tables to maintain organized store.
- Participated in trade shows, conferences and other industry related events as a representative of the company's brand and products.
- Greeted customers to determine wants or needs.
- Measured batch pH levels during fermentation.
- Turned valves and moved controls to admit, drain and separate materials.
Wine Sales Representative
Chateau Yaldara
Lyndoch
12.2022 - 01.2024
- Answered customer inquiries regarding product features, pricing, and availability.
- Identified potential customers and built relationships with them through presentations, networking events and other activities.
- Conducted regular tastings and wine education sessions for clients to ensure they are knowledgeable about the products being sold.
- Monitored inventory levels of wines at various locations in order to ensure timely replenishment when needed.
Medical Receptionist
Tanunda Medical Centre
Tanunda
01.2020 - 01.2022
- Checked patients in and out for appointments and collected co-payments.
- Maintained supply inventory for office area, ordering items as needed and stocking shelves.
- Processed referrals for specialist care when requested by physicians or patients.
- Called patients to confirm scheduled appointments and obtain additional details.
Education
High School Diploma -
Gawler And District B-12 College
Gawler11-2021
Certificate III - Business
Executive Training Group
Adelaide11-2020
Skills
- Customer service
- Sales support
- Relationship building
- Rapport building
- High-energy attitude
Timeline
Customer Experience Officer
Capital Transport
01.2025 - Current
Customer Service Representative
Flehan Skips / Burton Waste Recovery
01.2024 - 01.2025
Wine Sales Representative
Chateau Yaldara
12.2022 - 01.2024
Medical Receptionist
Tanunda Medical Centre
01.2020 - 01.2022
Wine Sales Representative
Dell’uva Wines
04.2018 - 01.2025
High School Diploma -
Gawler And District B-12 College
Certificate III - Business
Executive Training Group