Taif Alsheheri
Ri,Saudi Arabia
Summary
Detail-oriented professional with expertise in risk assessment, database management systems, and claims management systems. Proficient in planogram development, policy renewals, and premium calculations, complemented by strong analytical thinking and effective leadership skills. Demonstrates advanced knowledge of point of sale (POS) systems and accounting software, with a proven ability to engage stakeholders and drive operational efficiency. Committed to leveraging technical proficiency and strategic insight to deliver impactful results in dynamic environments.
Overview
2
2
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
Customer service representative
Saudi electricity company
Riyadh, Riyadh Region
11.2022 - Current
- Offered technical support, leading to enhanced user experience.
- Drove store performance by ensuring adherence to customer service standards
- Handled returns and exchanges efficiently maintaining high levels of customer satisfaction.
- Participated in team meetings sharing best practices for improving service delivery.
- Collaborated with sales team to maximize product visibility and sales.
- Assisted customers in making informed decisions by providing detailed product information.
- Contributed towards achieving store targets whilst ensuring adherence to service standards.
- Collaborated with sales team to maximise product visibility and sales.
- Managed high volume of inbound calls for quick resolution of customer issues.
Education
Bachelor of Business Administration - Investment, Finance and Insurance
Taif University
Ta'if, Mecca Region 05.2016 - 05.2020
Skills
- Risk Assessment
- Point of Sale (POS) systems
- Planogram development
- Policy renewals
- Database management systems
- Claims management systems experience
- Effective leadership
- Premium calculations
- Experience with accounting software
- Analytical-thinking
- Stakeholder engagement
Languages
English
Advanced
Certification
Administrative communication.
Office Management
Security and safety (OSHA)
Courses
Risk Insurance
Health Insurance
Marketing
Finance
References
References available upon request.
Timeline
Customer service representative
Saudi electricity company
11.2022 - Current
Bachelor of Business Administration - Investment, Finance and Insurance
Taif University
05.2016 - 05.2020
Administrative communication.
Office Management
Security and safety (OSHA)
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