Taimoor Ahmad

· Responsible as a Project Manager O&M to manage the overall administration of the O&M network as per business decided service level of agreement and KPI’s plan and managed annual OPEX budget and direct reporting to the regional field team, Vendors, and Contractors.

· Lead and oversaw the entire O&M Field Operation Activities related to corrective and preventive maintenance, Vendor and Contractor Management, Spare Part Management, expense, and budgets to ensure the department objectives are achieved and maintain the highest level of service quality and customer satisfaction.

· Responsible for managing Kingdom Wide SALAM OSP Network along with 900 IP55 Co-location and Single-Door FDTs & 3000 Km Metro and Long-Distance network along with carrying multiple customer and Business Nodes

· Manages the team responsible for the maintenance and repair of the network, ensuring that it is operating efficiently and effectively, allocates resources, coordinates schedules, and resolves any issues that arise to ensure the project is completed on time and within budget.

· Prepare the Project plans and Schedule for required necessary activities in the project with the coordination of SALAM Operation Management

· Schedule and Conduct preliminary Acceptance Test for new RTS of Metro Expansion Route, Business and Customer Nodes as well as new FDTs with Professional FOC and Civil Technicians

· To administer fault and trouble tickets management (24/7), team mobilization, Corrective and Preventive Maintenance, to deal with vendor, contractors, Consultants, Auditors, Suppliers to resolve the SLA/KPI’s, invoicing and project delivery on time.

· To make sure that network “acceptance” is properly documented (PAT/PAC/FAC) (Tech, Commercial, Legal and Financial). Publish the validates method of procedure (MOP) for network Rehabilitation and Improvement.

· Scheduled and conducted Monthly, Quarterly, Semi-Annually, and Annually PMR activities and closely monitored with every Regional Coordinators for completion of activities as per planned schedule.

· To manage of Scope of Work for field team in accordance with ISO Standards, environmental, safety and heal guideline, Contractor for MNS.

· To make sure the network outages are accurately reported, recorded, and rectified and their follow up are actioned, published failure analysis and recommendations.

· Prepare and execute emergency plan for natural, planned & Sudden disasters with minimum outages (Disaster recovery and business continuity plan.

· Used project management tools and techniques for positive, successful outcomes.

· Built and nurtured professional relationships with a wide range of stakeholders.

· Delivered projects' key objectives with agreed budgets, timelines, and standards.

· Identified and managed budget, timescale, and scope changes, recommending actions and improvements to meet project goals.

· Managed workforce planning, compiling information for informed decision-making.

· Implemented and maintained systems for successful planning and project management.

· Promoted company values and services at client meetings to solidify value and present winning proposals.

· Led meetings with both client and internal teams to facilitate and drive project completion and provide status updates.

· Managed scope content, informing stakeholders of project scope and change implications.

· Led technical delivery teams to deliver high-quality solutions within agreed timescales.

· Monitored project spending and compiled budgets to develop business use cases.

· Evaluated project risks and feasibility, identifying issues, and proactively implementing proposed solutions.

· Drafted accurate monthly management reports to illustrate project timelines and progress.

· Developed and maintained project timescales, providing contingency planning to support timely completion.

· Notified finance and billing teams of milestone completions to support accurate and timely client invoicing.

· Assured project documentation followed internal quality standards.

· Prepared and managed project plans from end to end, meeting required milestones.

· Acted as asingle point of contact for stakeholders.

· Evaluated client requirements, building strategy to manage and achieve milestones and quality KPIs.

· Led cross-functional teams in project completion, offering continuous guidance to proactively mitigate delays.

· Manage and follow-up FTTH and other last mile Fiber construction activities in the project, maintain progress as per project schedule with all related contractors.

· Follow up regularly regarding municipality Permit and keep close with GRO to release permits from Traffic police, Coordination office and Municipality.

· Delivered empowering department leadership to drive project progress.

· Managed implementation projects from scope through completion, monitoring and mitigating delays.

· Agreed on Weekly targets with the Project Director and manage the team against these targets.

· Developed and maintained the company-wide ICT infrastructure and client management.

· Prepare the Project plans and Project procedures in coordination with affected SALAM departments and the contractors as per SALAM Targets

· Maintain and review Daily Site Progress reports and discuss with the SALAM Project dept.

· Establish a mechanism to track, review, and clarify problem issues raised in the project, and to identify actions needed to resolve project-blocking issues.

· Chair meetings with vendors/contractors and participate in other project coordination meetings concerning his area.

· Ensure that results are compiled, documented, and forwarded to the Client in the required format, quantity, and quality, and ensure timely and correct presentation and explanation of results.

· Conduct weekly review meetings with Contractors to monitor their work progress.

· After Completion of Civil and Telecom activity conduct Civil and Electrical PAT with SALAM representative accordingly

· Daily Review of the Material Consumption and Supply with the Logistic Manager.

· Regular follow up PAT Binder after completion of PAT.

· Operation, maintenance, and quality control of Mobily's FTTx (FTTH/FTTB/FTTC) network with 70 FTTH Single door and Colocation cabinets and more than 11,000 FTTH customers

· Supervised daily operations, acting as point of contact for any queries or obstacles.

· Working on Huawei 5600 OLT, IP 55 R&M/Tyco cabinets, IP 68 R&M/Tyco enclosures, R&M/Tyco cassette type splitters, R&M/Tyco SDU/MDU ODBs, Huawei ONTs

· Have a good idea about WFM, Remedy, and SharePoint

· Managed and motivated high-performing teams for successful KPI attainment.

· Dispatched the O&M team for Fault rectification on FTTX Network receiving from TXM O&M NOC

· Led and coached team leaders to meet performance targets and deliver operational excellence.

· Prepared Daily Progress Report For O&M Activities

· Testing/activation and installation of FTTH end user on coordination with NOC.

· Conducting an Attenuation test on Feeder, Distribution and Drop Fiber Optic Cable in FTTH Network during implementation and analysis.

· Work directly with the FTTH NOC and service to ensure a timely FTTH fault trouble shooting and resolution.

· Manage the third-party claim process and ensure the penalties are collected on a timely basis.

· Manage the FTTH FDTs utilization database and ensure the alignment with the IMS.

· Work directly with the FTTH-TF in the FTTH issues related to the service activation and patching.

· Work directly with the FTTH project rollout team for ensuring the quality of the FTTH.

· Continuous Coordination and follow up with Field Maintenance Engineer (FME), Back Office Support and Subject

· Conducting Preventive Maintenance Routines (PMR) and corrective activities

· Preparation of TCN/MDT and attending fault Escalation, troubleshooting FOC cable fault and duct repair, resolution as per the laid down procedures.

· Tracked and reported on KPIs, investigating variances, and developing solutions to address bottlenecks or constraints.

· Maintain an accurate record of all field measurements (TX/Rx Power level)

· Updating Daily Patching Record, Field Staff Activity Record, FDT Utilization report and Monthly O&M Progress Report.

· Supervised project completion schedule with quality workmanship that conforms to original plans and specifications.

· Supervised implementation of work packages, from approval to package closeout and post-maintenance testing.

· Pre-construction marking for trench.

· Visited sites to check project progress and eliminate bottlenecks.

· Trench excavation & should maintain the required depth.

· Concrete should be filled, and granule sizes should be according to the standard & specification.

· Asphalt milling and paving with adequate compaction.

· MH and HH should be installed properly, and the level should be maintained.

· Write a daily report about the workload carried out by the contractor daily.

· Manage the field acceptance tasks and perform PAT & Mandrel test on-site and generate OILs.

· To supervise the cable installation team and assist them in installing cable like fiber feeder cable, fiber distribution cable and fiber drop cable in specified ducts and spans of the OSP network.

· To supervise the fiber optics technician to carry out scheduled fiber splicing and testing operation.

· To ensure the suitable type of ODB installed to the customer depending on the number of users in each building and as well as No. of Electricity Meters.

· Assist fiber splicing, laser source and power testing, link testing and documentation etc.

· Installation of cabinet including number of ODF’s, and splitter required in each FDT

· Preparation of FAT (Fiber Access Terminal) and Joint Closure inside HH or MH

· Labeling of fibers, fiber optic cables, pigtails, patch chords etc. throughout the OSP network

· Conduct the Pre-Electrical and Civil PAT before Final PAT from Client with the Contractor

· Finalized the As-Built Documents like BCL after Completion of Final E-PAT and Oil's Clearance

· Installing & configuring the ADSL, IPTV, and FTTH connection on the customer end, Working in MDF in which working on different DSLAMs, Patching and Jump rings in MDF, ONU, and MSAG

· Working on different venders' modems (ZTE, Fiber Home, and Huawei), Fault detection and customer handling

· Configuring the ONTs on the customer end in FTTH technologies

· And worked on OLT and ODU.

· Installing and configuring IPTV on COPPER, ONU's, and M-SAG technology

· Port mapping, profile adjustment, and fault detection

· Performing a key role in Implementing & maintaining Copper, OFC Cabling Last Mile Connectivity and checking the connectivity from end-to-end points and internal Cabling to Customer premises

· Splicing optical fiber Cable and Pigtail During Installation and Fault Removing customer complaints in GPON technologies

· Testing the fiber connectivity through OTDR and through a power meter

· Given the above experience, know the following fields Triple play services (Voice, Video, Data), FTTX, NGN, and Fixed Access Networks from CO to CPE

· Interface with the other organization sections for daily faults troubleshooting and service provisioning, coordinate to meet with value-able customers at their doorstep to solve reported faults at first instant & for new service provisioning, etc. to meet customer's expectations at top priority.

· Recommended new hardware and software solutions from current technologies, keeping network performance and security updated to industry standards.

· Analyzed reported technical issues to diagnose, trace, and correct issues.

· Maintained server performance with attention to both hardware and software needs.