Customer-focused and adaptable hospitality professional with experience in reception, guest relations, and activity coordination. Passionate about creating positive guest experiences and skilled in handling diverse tasks in fast-paced environments. Experienced in hotel management systems, tour guiding, and outdoor adventure activities.
• Assisted with cheetah care, including feeding and monitoring their behavior.
• Educated visitors about cheetah conservation efforts and wildlife protection.
• Helped maintain the facility and supported conservation staff in daily operations.
• Gained hands-on experience in animal welfare and environmental conservation.
• Managed guest check-ins, check-outs, and reservations efficiently.
• Provided exceptional customer service, handling inquiries and requests.
• Used RMS hotel management system for bookings and front desk operations.
• Assisted with administrative tasks and coordinated guest services.
• Led ATV buggy tours, ensuring guest safety while providing an exciting experience.
• Hosted wildlife discovery tours, guiding up to 8 golf carts and providing live narration.
• Engaged guests with insights on local nature and wildlife, making tours interactive.
• Managed group logistics, ensuring smooth operations and an enjoyable experience.
• Managed online sales, including product listings, negotiations, and shipping.
• Developed marketing strategies to attract buyers and increase revenue.
• Facilitated workshops and provided guidance on meditation and customer service.
• Assisted drivers with communication strategies to enhance service quality.
• Assisted in guest support, retreat operations, and daily activities.
• Provided hospitality services in a wellness-focused environment.
• Assisted customers with product selection and managed store inventory.
• Delivered excellent customer service in a retail environment.
• Provided high-quality service in a fine dining and wedding facility.
• Assisted with event planning and guest experience coordination.
• Massage Therapist, Q&A Game Taster, Gift Shop Assistant (Oct 2019 – Feb 2020)
• Furniture Delivery, Factory, Packing, Self-Employed Website (2016)
• Global Work (Boutique Sales) (2015)
Reception & Front Desk Management
Customer Service & Guest Relations
Booking & Reservations Systems (including RMS)
Multitasking & Problem-Solving
Communication & Interpersonal Skills
Fluent in Japanese & English, Intermediate French, and Basic German
Web Development (FreeCodeCamp)
• Responsive Web Design Certification
• JavaScript Algorithms and Data Structures
• Front End Development Libraries
French Proficiency Test | Level 3 (Intermediate)
Meditation & Reiki
• Reiki Master Usui
• Reiki Master Karna