Accomplished professional with expertise in room allocation and a comprehensive understanding of hotel operations. Demonstrates proficiency in facilities maintenance coordination and nightly audit completion, ensuring seamless hotel functionality. Skilled in actions prioritising and multi-line phone system use, with a strong familiarity with billing systems. Bilingual capabilities enhance communication and empathy, fostering exceptional guest experiences. Committed to advancing within the hospitality industry by leveraging skills to optimise operational efficiency and guest satisfaction.
Seasoned professional with focus on front office management and customer service excellence. Drive team performance and elevate guest satisfaction through strong leadership and problem-solving skills. Enhance operational efficiency by implementing streamlined processes and fostering collaborative environment.
Concierge Course 2023
Hospitality program in La Roche Spain - Marbella 2023
Hospitality & Tourism Fundamentals Course - Glion Institute of Management - London