Summary
Overview
Work history
Education
Skills
Languages
Certification
Timeline
Generic

Talal Al Ghamdi

Jeddah,Saudi Arabia

Summary

Accomplished professional with expertise in room allocation and a comprehensive understanding of hotel operations. Demonstrates proficiency in facilities maintenance coordination and nightly audit completion, ensuring seamless hotel functionality. Skilled in actions prioritising and multi-line phone system use, with a strong familiarity with billing systems. Bilingual capabilities enhance communication and empathy, fostering exceptional guest experiences. Committed to advancing within the hospitality industry by leveraging skills to optimise operational efficiency and guest satisfaction.

Seasoned professional with focus on front office management and customer service excellence. Drive team performance and elevate guest satisfaction through strong leadership and problem-solving skills. Enhance operational efficiency by implementing streamlined processes and fostering collaborative environment.

Overview

4
4
years of professional experience
1
1
Certification

Work history

Front office supervisor

Shangri-la Jeddah Hotel
Jeddah, Saudi
01.2025 - Current
  • Supervised daily front office operations ensuring timely and efficient guest check-in and check-out procedures.
  • Coordinated schedules and appointments for staff members to optimise workflow and enhance service delivery.
  • Managed inventory of office supplies and equipment, ensuring availability and proper maintenance of resources.
  • Trained and mentored new front office staff, fostering a collaborative environment and improving team performance.
  • Assisted in developing and maintaining standard operating procedures to streamline front office processes.

Front desk receptionist

Shangri-la Jeddah Hotel
Jeddah, Mecca Region
01.2023 - 02.2024
  • Welcomed guests upon arrival and directed them to appropriate departments.
  • Managed incoming calls and efficiently routed inquiries to relevant staff members.
  • Maintained cleanliness and organisation of front desk area to create inviting atmosphere.
  • Scheduled appointments and coordinated meeting room bookings for various departments.

Front office receptionist

Movenpick city star jeddah
Jeddah, Mecca Region
01.2022 - 01.2023
  • Greeted visitors and ensured a welcoming environment for guests.
  • Managed incoming calls and directed them to appropriate departments efficiently.

Education

Bachelor of Business Administrationc -

Saudi electronic
Jeedah
03.2024 -

Skills

  • Room allocation expertise
  • Actions prioritising
  • Hotel operations understanding
  • Facilities maintenance coordination
  • Bilingual or multilingual
  • Empathy and understanding
  • Multi-Line phone system use
  • Billing system familiarisation
  • Nightly audit completion

Languages

Arabic
Native
English
Advanced

Certification

Concierge Course 2023

Hospitality program in La Roche Spain - Marbella 2023

Hospitality & Tourism Fundamentals Course - Glion Institute of Management - London

Timeline

Front office supervisor

Shangri-la Jeddah Hotel
01.2025 - Current

Bachelor of Business Administrationc -

Saudi electronic
03.2024 -

Front desk receptionist

Shangri-la Jeddah Hotel
01.2023 - 02.2024

Front office receptionist

Movenpick city star jeddah
01.2022 - 01.2023
Talal Al Ghamdi