Talal Al Ghamdi
Jeddah,Saudi Arabia
Summary
Accomplished professional with expertise in room allocation and a comprehensive understanding of hotel operations. Demonstrates proficiency in facilities maintenance coordination and nightly audit completion, ensuring seamless hotel functionality. Skilled in actions prioritising and multi-line phone system use, with a strong familiarity with billing systems. Bilingual capabilities enhance communication and empathy, fostering exceptional guest experiences. Committed to advancing within the hospitality industry by leveraging skills to optimise operational efficiency and guest satisfaction.
Seasoned professional with focus on front office management and customer service excellence. Drive team performance and elevate guest satisfaction through strong leadership and problem-solving skills. Enhance operational efficiency by implementing streamlined processes and fostering collaborative environment.
Overview
4
4
years of professional experience
1
1
Certification
Work history
Front office supervisor
Shangri-la Jeddah Hotel
Jeddah, Saudi
01.2025 - Current
- Supervised daily front office operations ensuring timely and efficient guest check-in and check-out procedures.
- Coordinated schedules and appointments for staff members to optimise workflow and enhance service delivery.
- Managed inventory of office supplies and equipment, ensuring availability and proper maintenance of resources.
- Trained and mentored new front office staff, fostering a collaborative environment and improving team performance.
- Assisted in developing and maintaining standard operating procedures to streamline front office processes.
Front desk receptionist
Shangri-la Jeddah Hotel
Jeddah, Mecca Region
01.2023 - 02.2024
- Welcomed guests upon arrival and directed them to appropriate departments.
- Managed incoming calls and efficiently routed inquiries to relevant staff members.
- Maintained cleanliness and organisation of front desk area to create inviting atmosphere.
- Scheduled appointments and coordinated meeting room bookings for various departments.
Front office receptionist
Movenpick city star jeddah
Jeddah, Mecca Region
01.2022 - 01.2023
- Greeted visitors and ensured a welcoming environment for guests.
- Managed incoming calls and directed them to appropriate departments efficiently.
Education
Bachelor of Business Administrationc -
Saudi electronic
Jeedah 03.2024 -
Skills
- Room allocation expertise
- Actions prioritising
- Hotel operations understanding
- Facilities maintenance coordination
- Bilingual or multilingual
- Empathy and understanding
- Multi-Line phone system use
- Billing system familiarisation
- Nightly audit completion
Languages
Arabic
Native
English
Advanced
Certification
Concierge Course 2023
Hospitality program in La Roche Spain - Marbella 2023
Hospitality & Tourism Fundamentals Course - Glion Institute of Management - London
Timeline
Front office supervisor
Shangri-la Jeddah Hotel
01.2025 - Current
Bachelor of Business Administrationc -
Saudi electronic
03.2024 -
Front desk receptionist
Shangri-la Jeddah Hotel
01.2023 - 02.2024
Front office receptionist
Movenpick city star jeddah
01.2022 - 01.2023