Talal Alkhadher
Riyadh
Summary
Accomplished Senior Manager with extensive over 14+ years’ experience in outsourcing, account management, and business development. Proven track record of implementing operational improvements to reduce costs and drive revenue. Expertise in strategic planning, KPI management, and client relationship building. Successfully managed a client portfolio exceeding 400 million riyals and led teams to achieve high customer satisfaction. Skilled in contract management, project management, and organizational change management. Adept at training and mentoring staff to support seamless service delivery. Career goal: To leverage leadership skills and commercial awareness to drive business growth and operational excellence.
Overview
15
15
years of professional experience
2
2
years of post-secondary education
1
1
Certification
Work history
Senior Manager - outsourcing
HR Management and Development Co. - Al Rajhi Group
, Saudi Arabia
01.2024 - Current
- Implemented operational improvements to reduce costs and drive revenue in alignment with corporate objectives.
- Foretasted operational needs and allocated resources to meet business demands.
- Maintained smooth-running business operations by delegating priorities to staff abilities.
- Led and managed administrative staff to maintain smooth daily operations.
- Monitored team performance and provided constructive feedback to address challenges.
- Trained and mentored teams in company policies and industry best practices to support seamless service delivery.
- Handled negotiations with outside vendors and service agencies to meet group needs.
- Translated senior management directives into actionable front-line policies and implemented changes with staff.
- Investigated issues affecting group operations, prepared reports and helped correct problems.
- Assisted HR personnel with recruitment, hiring and training highly effective teams.
- Researched market conditions and competitor behavior to identify trends and capitalize on new opportunities.
- Streamlined processes to improve and optimize office operations.
- Developed organizational policies for administrative oversight and internal controls.
- Establishing and planning a new department to provide outsourcing services to clients outside Al Rajhi Group.
Head of Account Management
Mobily - (NCBS)
01.2020 - 01.2024
- Managing a client portfolio exceeding 400 million riyals (private and government sectors)
- Redesign the department structure.
- Rework the performance management and KPIs.
- Manage over 40 clients for both private and public sector.
- Manage contracting, budgeting and reporting.
- Plan and manage the collection of debts.
- Manage the collaboration with internal and external stakeholders.
- Handled customer concerns and complaints to resolve issues and build loyalty.
- Trained and mentored new account representatives to deliver outstanding service.
- Met and exceeded established quotas for client satisfaction and account growth.
- Delivered high level of service to clients to maintain and extend relationships for future business opportunities.
- Allocated teams, materials and calendar space for individual projects.
- Customized promotional strategies to meet needs of different clients, products and services.
- Analyzed client feedback to highlight areas in need of improvement.
- Nurtured client relationships, scheduling on-site visits or off-site meetings to touch base on account needs.
- Oversaw account portfolio to deliver top-quality account services.
- Resolved escalated issues and liaised with clients to restore satisfaction and promote retention.
- Increased client satisfaction, implementing strategic account plans to foster growth.
Projects Manager and Business Development
Excellent Solutions
01.2016 - 01.2020
- Head of account management team
- Plan the departments strategy and goals
- Manage clients' contracts and budget
- Support in Sales process & generating new business opportunities
- Finalize & Sign 5 outsourcing contracts with new clients
- Support in developing business plans to nationalize many functions.
Projects Manager
Excellent Solutions
01.2014 - 01.2016
- Manage projects related to the government sector
- Develop & Maintain strong relations with Outsourcing Clients
- Review pricing strategy for outsourcing clients
- Focus on enhancing the workflow with our Clients in Banking Sector
- Direct Account Management team toward high Customer Satisfaction.
Project Coordinator
Excellent Solutions
01.2012 - 01.2014
- Provide the needed Support to all Outsourcing Account Managers
- Handle the internal Coordination between Company Entities
- Handle and Solve Problems and Complaints related to Clients
- Highlight new business opportunities and potential growth
- Develop business plans to enhance Efficiency & Customer Satisfaction.
Recruitment Specialist
Excellent Solutions
01.2011 - 01.2012
- Filter candidates' resumes & CV's screening
- Conduct both Phone interviews and face-to-face interviews
- Handle assessment centre for potential Candidates
- Responsible for International Phone interviews.
Education
Diploma of English Language -
Multimedia University
01.2014 - 12.2015
Bachelor of Business Administration - undefined
King Faisal University - Under Graduation
Skills
- Strategic Planning
- KPI
- Microsoft Office
- ERP
- MenaMe
- Leadership skills
- Client account management
- Project Management
- Customer relationship building
- Operational support
- Contract management
- Outstanding customer service
- Supply negotiation
- Department management
- Engaging leadership style
- Operations planning
- Commercial Awareness
- Team building
- Communication skills
- Public Relations
Certification
- PMP Certified, 3447129
- Lean Six Sigma White Belt, 157148291
- Project Management Essentials, 157228568
- London School of Business Administration - Professional Certificate in Business Management,23483-174-887-2312
Languages
Arabic
Proficient (C2)
English
Advanced
Personal Information
- Title: Project Management
- Nationality: Yamani
Accomplishments
- Ideal employee Appreciation - Excellent Solutions.
- Appreciation for Jobs Nationalization - BRJ
- Appreciation for attend & participate - Tawteen Exhibition - HRSD
- Appreciation for attend & participate - Alhilal S.FC
References
References available upon request.
Timeline
Senior Manager - outsourcing
HR Management and Development Co. - Al Rajhi Group
01.2024 - Current
Head of Account Management
Mobily - (NCBS)
01.2020 - 01.2024
Projects Manager and Business Development
Excellent Solutions
01.2016 - 01.2020
Projects Manager
Excellent Solutions
01.2014 - 01.2016
Diploma of English Language -
Multimedia University
01.2014 - 12.2015
Project Coordinator
Excellent Solutions
01.2012 - 01.2014
Recruitment Specialist
Excellent Solutions
01.2011 - 01.2012
Bachelor of Business Administration - undefined
King Faisal University - Under Graduation