Talal Ismail

• Plan, organize, and execute motor sports events and activities, such as races, exhibitions, testing, training, and promotions.
• Manage financial aspects of motor sports entity, such as accounting, auditing, and reporting.
• Negotiate and maintain contracts and agreements with sponsors, partners, suppliers, and media outlets.
• Ensure compliance of motor sports entity with rules and regulations of governing bodies and associations, such as Saudi Automobile and Motorcycle Federation (SAMF).
• Communicate and collaborate with internal and external stakeholders, such as owners, investors, fans, media, and other motor sports entities.
• Handle and resolve any issues or problems that may arise in motor sports entity.
• Developed and implemented marketing strategies to increase customer engagement and drive revenue
• Created and maintained detailed reports of daily, weekly and monthly operations

• Department was created from scratch to manage human capital and support services of company.
• Developed and implemented company's organizational structure, which was approved by Board of Directors.
• Formulated and enforced policies, standards and procedures for human resources and support services functions.
• Department successfully headhunted and recruited more than 400 seasonal employees for last Hajj season, ensuring quality and efficiency of company's operations.
• Updated and digitized all employee data and records, and stored them on shared server for easy access and security.
• Supervised and managed all company's procurement requirements in accordance with company's system and contracts.
• Saved nearly 700,000 riyals from total operational budget for Hajj season by negotiating and securing best deals and prices for company.
• Improved and maintained company's website and content moderation, ensuring that website reflects company's vision, mission and values.
• Prepared and submitted monthly reports for human resources and procurement functions to CEO, highlighting achievements, challenges and recommendations of department.
• Monitored employee and customer interactions to assess quality of service

• Updates the job requirements and job description structure
• Implement procedures for attracting candidates, selecting, evaluation, processing and appointments
• Maintain salaries and wages plan by conducting periodic surveys of wages
• Maintaining soft and hard copies of employee personnel records, enters data and information staff on HR information system
• Responsibility for health insurance, GOSI and Saudi Labour Laws.
• Making records of the legal and medical reports of all the staff
• Assist in the meetings of organizations and take minutes of meeting and provide information to everyone
• Development of compensation and benefits for the employees as per recommendations from the direct managers and ensure the implemented effectively
• Making all reports for the human resources department, such as: recruitment - salaries - business trips.

Responsibilities in HR:

• Provide benefits and compensation to the employees, ensuring quality, speed, and compliance with the company rules.
• Coordinate with the relevant department to facilitate the bookings for annual leave or business trips for the employees.
• Issue letters and amendments for the employees, ensuring quality, speed, and compliance with the company rules.
• Prepare periodic reports on the staff turnover or other reports as required by the management.
• Monitor the Human Resources Help-desk and assist the division team to complete their tasks within the deadline, for better
• Handle the business trips assignments by approving the amounts for the concerned persons and sending them to finance for disbursement according to the policy.
• Offer medical and life insurance services to the company employees.
• Develop the archiving department and replace paper archiving with electronic archiving.
• Update the job description for the company's jobs by 80% in collaboration with all department managers.

Responsibilities in Recruitment:

• Create and publish job ads in various portals.
• Coordinate the recruitment process from arranging interviews with relevant departments to meet the needs of the company.
• Conduct initial screens to create shortlists of qualified candidates based on their resume, skills, experience, and fit for the role and the organization.
• Follow up with candidates throughout the hiring process, ensure that all required procedures and documents are completed and kept in the employee file.
• Maintain a database of potential candidates for future job openings.
• Interview candidates in-person for a wide range of roles, from junior to senior and executive levels.
• Work as Deputy Secretary of the Nominations and Remunerations Committee to coordinate the process of hiring leadership positions in the company by arranging interviews with the Committee, preparing reports and recommendations, and ensuring compliance with the company's policies and regulations.
• Make all reports on quarterly and annual hiring plans to the management.
• Increase Saudization in the company from 60% to 80% in 2 years and become in compliance with the Saudi Arabian Monetary Authority (SAMA) regulations and standards.

Responsibilities in Administration:

• Follow-up and review all the POS contracts and renew them upon date expiry.
• Ensure that all the liabilities under the responsibility of the administration department are paid in a timely manner, such as rent payments, utility bills, etc.
• Record all payments properly and securely in a shared server or a file sharing system with privacy assurance of confidential information.
• Follow-up all projects under the responsibility of administrative affairs in a proper manner through coordination with the concerned authorities.
• Ensure that all the company premises are maintained well to represent a good image.
• Maintain security and safety procedures by following up and taking necessary measures in coordination with the contractors to provide the necessary tools.
• Completed the project of the company's head office and claims centre in Jeddah from scratch.
• Supervised the work of the contracting company and ensured the quality and timeliness of the deliverables.
• Managed the budget and resources of the project and reported the progress and challenges to the senior management.

• As part of the Operations, the Enrolment - Maintenance considered as the spin of the company given the daily interactions with the customers' requests in which include - but not limited to - Additions, Deletions and Data Correction
• I played multi roles in handling both internal & external customers
• Assign, review, and evaluate the work of professional
• Interpret and implement quality assurance standards
• Review customers for Membership Maintenance requests (Addition, Deletion and Card Replacement & Change Class)
• Review quality assurance standards, study existing policies and procedures according to CCHI & SAMA
• Reviewing daily KPI of receiving requests and Rejection requests.

• Answering the company's clients' calls and informing them of the status of the requests sent to us, for example (Addition, Deletion and Card Replacement & Change Class)
• Providing customers with membership certificates to issue travel visas from embassies and consulates
• Communicate with the Membership Department in order to follow up on customer requests sent via (fax - e-mail - website) and ensure that they are received.

• Responding to customer inquiries regarding medical coverage benefits and medical approvals in hospitals and resolving them with the medical team
• Communicating with hospitals and the client if reports are incomplete
• Try to resolve all complaints before transferring the call to the complaints officer.

• Coordinating the contractual agreement between the SACC and the handling companies/foreign airlines (domestic and international) including - but not limited to - system preparation, account payable, follow-up and problems solving.