Talal Ismail

• Lead the Safety Department, providing strategic direction and oversight for safety initiatives across all ground handling operations.
• Develop and implement comprehensive safety programs, policies, and procedures to ensure compliance with industry regulations and enhance operational safety.
• Establish a proactive safety culture by providing leadership, training, and mentoring to a team of safety professionals.
• Conduct thorough safety assessments and audits, identifying potential hazards and recommending corrective actions to mitigate risks.
• Collaborate with cross-functional teams to implement safety-related technology, including incident reporting systems, risk assessment tools, and safety training platforms.
• Analyze safety data and trends to provide insights for continuous improvement and risk mitigation strategies.
• Coordinate with regulatory agencies and industry stakeholders to stay up-to-date with safety standards and emerging trends.
• Directed safety and compliance efforts for ground handling operations at multiple airports.
• Implemented a Behavior-Based Safety (BBS) program that led to a significant reduction in incidents and accidents.
• Developed and delivered safety training programs for ground handling personnel, emphasizing hazard recognition and safe practices.
• Managed incident investigations, root cause analysis, and corrective action implementation.
• Collaborated with maintenance and operational teams to ensure aircraft ground handling equipment was properly maintained and compliant.
• Led the preparation and submission of safety reports to regulatory authorities, ensuring timely compliance with reporting requirements.

Risk Management
Jeddah - Dec 2019 - June 2020

• Lead and oversee the development and implementation of a robust Safety Management System (SMS) focused on risk management within the ground handling operations.
• Identify, assess, and prioritize potential risks and hazards associated with ground handling services, including baggage handling, aircraft ramp operations, and passenger services.
• Collaborate with cross-functional teams to develop and implement risk mitigation strategies, including safety procedures, training programs, and operational changes.
• Conduct regular safety audits and risk assessments to ensure compliance with international aviation safety regulations, including ICAO and local authorities.
• Analyze incident reports, near-miss events, and safety data to identify trends and areas for improvement, proactively addressing safety concerns.
• Develop and maintain a comprehensive database of safety-related information, ensuring the timely and accurate reporting of safety incidents.
• Liaise with regulatory agencies and industry bodies to stay current with evolving safety standards and best practices.
• Provide safety training and workshops to ground handling personnel to enhance risk awareness and promote a safety-oriented culture.
• Collaborate with airlines and airport authorities to ensure seamless integration of safety protocols and risk management strategies within the broader aviation ecosystem.
• Play a pivotal role in incident investigations, root cause analyses, and the development of corrective and preventive action plans to mitigate future risks.
• Monitor and evaluate the effectiveness of implemented risk mitigation measures, continually seeking opportunities for improvement.
• Act as a point of contact for safety-related inquiries and support safety-related initiatives as directed by senior management.
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  SMS Reporting platform Implementation | INTELEX
  July 2020 - January 2021
  
  Led the end-to-end acquisition and implementation of a comprehensive Safety Management System (SMS) reporting software, enhancing the organization's safety reporting and incident management capabilities.
• Bidding Process: Orchestrated the entire vendor selection process, from drafting Request for Proposal (RFP) documents to evaluating vendor responses. Successfully negotiated contracts and service level agreements (SLAs) with the selected vendor.
• Selection Criteria: Collaborated with cross-functional teams to establish selection criteria, ensuring alignment with the organization's safety reporting needs, scalability, data security, and compatibility with existing systems.
• Installation and Configuration: Oversaw the installation and configuration of the SMS reporting software, working closely with IT teams to ensure seamless integration with the organization's infrastructure.
• Training: Developed and delivered comprehensive training programs for employees at all levels, enabling them to effectively use the new software. Conducted workshops, webinars, and one-on-one training sessions to maximize user adoption.
• Business Requirements Documentation: Gathered and documented detailed business requirements through stakeholder interviews and workshops. Translated these requirements into functional specifications and technical documentation for the software implementation.
• Rollout: Orchestrated a phased rollout plan to minimize disruption to ongoing operations. Oversaw the successful deployment of the software, ensuring data migration and system stability.
• Collaborated with safety teams to configure custom reporting templates, incident workflows, and key performance indicators (KPIs) within the software, optimizing safety data collection and analysis.
• Played a central role in change management initiatives, ensuring a smooth transition to the new SMS reporting software while maintaining stakeholder engagement and satisfaction.
• Continuously monitored software performance, identified areas for improvement, and liaised with the vendor for software updates and enhancements to meet evolving business needs.
• Provided ongoing support to end-users, addressing software-related inquiries, issues, and customization requests.
• Conducted regular audits and assessments to evaluate the software's effectiveness in improving safety reporting and incident management processes.
• Collaborated with regulatory bodies and auditors, ensuring compliance with industry standards and regulatory requirements in the use of the SMS reporting software.
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  Safety and Security Manager
  August 2020 - December 2021
• Spearheaded development of safety management system (SMS), integrating safety policies and procedures into daily operations.
  Led safety committee meetings, fostering open communication, and sharing best practices.
• Coordinated safety training sessions and workshops for ground handling personnel.
• Conducted risk assessments for various ground handling processes and recommended improvements to mitigate identified risks.
• Monitored key safety performance indicators (SPIs) and collaborated with operational teams to achieve continuous improvement.
• Trained employees in most current regulations and practices in effort to prevent mishaps and promote overall safety.
• Reduced injuries among personnel with development and implementation of robust safety programs and policies.
• Oversaw team of security officers and managed scheduling and performance evaluations.
• Administer reporting system software platform (INTELEX) & minimize the risks involved in SGS operations to include all aspects of ground operation safety.
• Created and implemented security network framework across 10+ devices.

• Performed comprehensive checklists prior to takeoff to reduce possible safety issues.
• Reviewed aeronautical charts and used navigational instruments during each flight and maintained strong knowledge of government and company regulations.
• Attained detailed weather reports prior to planning flights.
• Planned routes, altitudes and speeds to provide fastest, safest and smoothest flights for on-time arrivals and high levels of passenger satisfaction.
• Observed aircraft safety systems and operational conditions and immediately reported issues.
• Troubleshot in-flight mechanical and operational issues and restored functionality.
• Monitored and interpreted instruments to determine flight status, airline condition and geographic position.
• Executed emergency procedures to maintain passenger and cargo safety during unexpected circumstances.

• Drafted detailed reports on findings of inspections.
• Investigated complaints, incidents and accidents at work sites.
• Completed inspections of current construction, refurbishment and repair projects.
• Noted violations and issued documentation such as stop work orders to contractors or owners.
• Made and submitted reports detailing finding and any actions taken.

• Operated as a First Officer on B737-700, G450-G550, Hawker 8000XP for domestic and international flights.
• Collaborated closely with the Captain to ensure the safe and efficient operation of the aircraft, while adhering to all company and regulatory procedures.
• Conducted pre-flight inspections, participated in flight briefings, and assisted with flight planning and route optimization.
• Assisted in flight planning, including fuel calculations, weather analysis, and route selection.
• Conducted pre-flight and post-flight inspections of the aircraft to ensure airworthiness and safety.
• Monitored aircraft systems, instruments, and navigational equipment during flight to maintain safe and smooth operations.
• Assisted in responding to any in-flight emergencies or abnormal situations with professionalism and quick thinking.
• Maintained currency in all required licenses, certifications, and training, including recurrent simulator sessions and safety drills.
• Communicated effectively with air traffic control, cabin crew, and ground personnel to ensure seamless flight operations.
• Contributed to the development and implementation of safety protocols and best practices within the flight crew.
• Collaborated with the cabin crew to ensure the comfort and satisfaction of passengers, while prioritizing their safety.
• Participated in ongoing training and professional development to stay current with industry trends and advancements.

• Analyzed training requirements of crew members to identify areas for improvement, bridge gap and provide resources.
• Researched training programs to stay up to date with current trends and relevant with job responsibilities and requirements.
• Evaluated value of training programs to determine achievement of desired outcomes, applying necessary modifications.
• Develop and deliver training programs for Cisco CCNA and CCNP certification tracks.
• Create customized course materials, including presentations, lab exercises, and study guides.
• Conduct classroom groups of up to 20 students.
• Provide one-on-one mentoring and support to trainee to ensure their success.
• Continuously update training content to align with the latest Cisco exam objectives and industry trends.
• Achieved a student pass rate of 95% on Cisco CCNA and CCNP exams.
• Designed, implemented, and maintained Cisco-based networks for clients in various departments within the company.
• Troubleshot network issues, identified vulnerabilities, and recommended security enhancements.
• Configured and managed Cisco routers, switches, and firewalls to optimize network performance.
• Completed several Cisco certification exams, including CCNA and CCNP, to enhance technical skills.
• Assisted senior engineers in configuring and troubleshooting Cisco networking equipment.
• Conducted network maintenance tasks, including software upgrades and patch installations.
• Provided on-site support for network installations and upgrades at client locations.
• Monitored network performance and proactively addressed issues to minimize downtime.
• Assisted in the creation of network diagrams and documentation for client networks.
• Gained hands-on experience with Cisco technologies, laying the foundation for future certifications.