Talal Omar Bahatheq
Riyadh,Saudi Arabia
Summary
Experienced IT professional with expertise in managing FortiGate firewalls, Cisco Meraki VPNs, and Google Mail systems. Proficient in overseeing attendance systems, FTP servers, UCM servers, and Azure Portal administration. Skilled in switching and routing, budget management, and office administration using the MS Office suite. Adept at streamlining IT operations to enhance organisational efficiency while maintaining robust network security.
Overview
13
13
years of professional experience
8
8
years of post-secondary education
Work History
Network engineer
Saudi Innova Health Care
Riyadh, Saudi Arabia
05.2018 - Current
- Assisted team members in understanding complex networking concepts, enhancing team productivity.
- Reconfigured systems following best practices improving overall efficiency.
- Designed efficient network structures for enhanced data flow and communication.
- Conducted routine audits on network usage to ensure compliance with company policies and regulations.
- Improved overall system stability with preventative maintenance measures.
- Coordinated with vendors during hardware procurement process ensuring timely project completion.
- Collaborated with cross-departmental teams to integrate new software applications into existing network environments seamlessly.
- Installed hardware components, ensuring optimal operation of the network infrastructure.
- Optimised network performance by troubleshooting and resolving complex technical issues.
- Solved technical glitches promptly, minimising downtime in workflows due to software issues.
- Coordinated cross-functional teams for efficient execution of project tasks related to the implementation of the new ERP system.
- Implemented ERP solutions by working closely with the IT team.
- Provided technical support to all users, thereby ensuring uninterrupted workflow.
- Improved business operations for streamlined processes through ERP system development.
- Conducted comprehensive training sessions for staff on ERP functionality and use.
- Installed new software for users and monitored version and patch update requirements.
- Followed technical documentation for accurate installation, maintenance and repair work.
- Organised workspaces for employees with computer, monitors and associated cabling or equipment.
- Tested function of peripheral equipment and completed quality repairs.
Collaboration admin
Saudi Innova Health Care
Riyadh, Saudi Arabia
05.2018 - Current
Helpdesk engineer
Saudi Innova Health Care
Riyadh, Saudi Arabia
03.2012 - 05.2018
- Resolved customer complaints with professionalism and patience.
- Updated knowledge base consistently, contributing towards smooth operations during peak times.
- Identified potential issues through proactive system checks, enhancing overall efficiency.
- Collaborated with other IT professionals to ensure seamless integration of new systems.
- Assisted users remotely for quick problem-solving.
- Employed diagnostic tools to troubleshoot complex problems, ensuring minimum downtime.
- Monitored system performance for optimal operation.
- Improved system functionality by installing and configuring software, hardware and networks.
- Managed critical software patches and updates for improved security.
- Troubleshoot network issues swiftly, reducing downtime significantly.
- Trained new staff members to enhance team performance.
- Troubleshot hardware and software issues to resolve bugs.
- Communicated with clients to verify roots and causes of computer problems.
- Monitored performance and speed of desktop to establish strong infrastructure.
Education
Bachelor of Engineering - Computer Engineer
University Of Jordan
Amman , Jordan 03.2004 - 03.2010
CCNP certification - Collaboration network
Cisco academy
Jordan 01.2010 - 12.2010
CCNP-Voice certification - Network technology
Cisco Academy
Jordan 01.2010 - 12.2010
Skills
Manage Firewall ( FortiGate devices )
Manage Emails ( Google Mail )
Manage VPN Firewall ( Cisco meraki)
Manage Attendance system ( biotime system)
Manage FTP server
Manage UCM server
Admin Azure Portal
Manage switching & Routing
Budget management
Office administration MS office suite
Product knowledge
POS operation
Team coordination
Languages
Arabic
Fluent
English
Advanced
Timeline
Network engineer
Saudi Innova Health Care
05.2018 - Current
Collaboration admin
Saudi Innova Health Care
05.2018 - Current
Helpdesk engineer
Saudi Innova Health Care
03.2012 - 05.2018
CCNP certification - Collaboration network
Cisco academy
01.2010 - 12.2010
CCNP-Voice certification - Network technology
Cisco Academy
01.2010 - 12.2010
Bachelor of Engineering - Computer Engineer
University Of Jordan
03.2004 - 03.2010
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