Taleb Alalwi
Project manager
Dammam
Summary
Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals, and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker, and consensus builder.
Overview
10
10
years of professional experience
Work History
Shop Owner
SamawarTea Store
04.2021 - Current
- Put together realistic budgets based upon costs and fees for successfully operating business.
- Oversaw end-to-end business processes to maintain proficiency and profitability.
- Trained and motivated employees to perform business's plans.
- Maintained accurate financial records, including sales reports, expense tracking, and budget management.
Tourist Information Officer "Seasonal Job"
Ministry of Tourism of Saudi Arabia
02.2022 - 05.2022
- Built personal relationships with visitors to promote positive experiences in Saudi airports.
- Answered questions, pointed out important features, and offered further details about special exhibits and events happening in different cities in Saudi Arabia to educate visitors.
- Developed tour programming to enhance guest experiences.
Co-Founder
IELTS Online Business
11.2019 - 07.2020
- Ieltswitha.thinkific.com/
- Plan and Manage the Start of Business.
- Designed the website, responsible for social media marketing and customer service Ieltswitha (Twitter, instagram, SnapChat, YouTube)
- Responsible to develop and expand the business.
- Evaluated market trends to identify emerging opportunities and inform strategic decision making.
Customer Service Manager
Allegheny Coffee & Tea Exchange
03.2018 - 10.2019
- Developed and implemented productivity initiatives, in addition to
coordinating itinerary and scheduling appointments. - Performed customer needs assessments and coordinated
resolutions with supply chain and quality teams. - Communicated best practices among on-site and external personnel
to align efforts and goals. - Supervised site investigations, reported issues and escalated those
that required further assistance. - Increased operational efficiency by developing improved filing
systems for confidential client records and reports.
Customer Service Representative
Starbucks
11.2018 - 03.2019
- Cultivated customer loyalty, promoted repeat customers and
improved sales. - Offered advice and assistance to customers, paying attention to
special needs or wants. - Educated customers on promotions to enhance sales.
- Regularly exceeded daily sales and product add-on quotas.
University Center & Students Activities
Texas A&M University-Corpus Christi
05.2015 - 03.2017
- Communicated regularly with students' association to make events
inside the University. - Managed customer relations and customer service through daily
communication and interaction. - Engaged customers on phone by greeting them, answering
questions on products or services and asking questions to identify
needs. - Educated customers on promotions to enhance student needs.
Education
Master of Science - International Tourism Management
University Of Surrey
Guildford, UK11-2024
BBA - Marketing & Communication
Texas A&M University - Corpus Christi
Texas, USA12.2017
Skills
- True Leader
- Motivated team player
- Outstanding communication skills
- Service-oriented self-starter
- Sales & Marketing expert
- Staff education and training
- Speaks Fluent English & Arabic
- Speaks some Spanish
- certified Professional Life Coach from 'Transformation Academy' Florida, USA
Timeline
Tourist Information Officer "Seasonal Job"
Ministry of Tourism of Saudi Arabia
02.2022 - 05.2022
Shop Owner
SamawarTea Store
04.2021 - Current
Co-Founder
IELTS Online Business
11.2019 - 07.2020
Customer Service Representative
Starbucks
11.2018 - 03.2019
Customer Service Manager
Allegheny Coffee & Tea Exchange
03.2018 - 10.2019
University Center & Students Activities
Texas A&M University-Corpus Christi
05.2015 - 03.2017
Master of Science - International Tourism Management
University Of Surrey
BBA - Marketing & Communication
Texas A&M University - Corpus Christi
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