Talib Dalwai
Cluster Sr Group Conference And Events Sales Executive
Mumbai
Summary
Affable and polite professional with over 10 years of experience in Hospitality industry Adaptable and flexible to shifting priorities, with a passion to provide high standards of service
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
4
4
Certifications
Work History
Cluster Supervisor for Banquets Sales
Hilton Garden Inn Olaya & Doubletree by Hilton Al Muroj
Riyadh
2015.08 - 2023.02
- 2023
- Software Knowledge: Expert in Handling Delphi Fdc Software, sales Team
- Creating event proposals which fit client requirements and presenting proposals by deadline
- Maintaining a working relationship with vendors and venues
- Planning event aspects, such as venue, seating, dining, and guest list
- Delegating event planning tasks to other staff members where necessary
- Demonstrating to clients strong knowledge of venues and vendor offerings and taking clients on tours of venue possibilities
- Coordinating event entertainment, including music, performers, and guest speakers
- Staying under budget while planning event specifications
- Issuing invoices and collecting payments in a timely manner, and creating comprehensive and readable financial reports
- Managing and overseeing events on the day of, including problem-solving, welcoming guests, directing event set-up, communicating with staff, and organizing vendors
- Creating Banquet Event Orders, Banquet Checks and Group Offers
- Anticipating and planning for different scenarios
- Creating sales opportunities for future events during client liaisons and during events, including possessing a strong working knowledge of the company to further these sales opportunities
- Planning multiple events at once
Guest Service Associate
J W Marriott Hotel
Pune
2013.12 - 2014.06
- Ensured cleanliness of the workplace and guest areas
- Supervised staff schedules for allocation of daily and additional tasks
- Interacted with guests in a cordial and professional manner to understand their preferences
- Arranged dining room layout, table numbers and stations to ensure readiness of service
- Promoted products and services according to guest expectations
- Accepted room reservations and payments for updating them on the hotel software
Senior Front Office Associate
Cocoon Hotel
Pune
2013.07 - 2013.12
- Greeted and ensured a comfortable stay for guests
- Abided by night audit procedures as laid down by the senior management
- Generated relevant reports according to departmental guidelines
- Assisted guests with baggage policies, stay and travel regulations
Front Office Associate
Sayaji Hotel
Pune
2012.04 - 2013.04
- Managed daily check-ins and check-outs of guests
- Handle front office, day-to-day reservations, cash payments, sales and guest relations activities
- Assisted guests on opening and closing times, food and beverage outlets, and room reservations
- Coordinated with internal departments for providing a comfortable stay for guests
- Monitored guest requests and resolved grievances as per brand standards
Education
Bachelors of Science - Hotel Management
Yashwantrao Chavan Maharashtra Open University (YCMOU)
Diploma - Hotel and Tourism Management
Yashwantrao Chavan Maharashtra Open University (YCMOU)
Skills
Effective communication and organizational skills to deal with people at all levelsundefined
Accomplishments
- Cluster Group Conference & Events Sales Executive
- Career Summary:
- With over Years of Experience in Group Conference & Events & Corporate Sales at Hilton hotels, I have gained expertise to drive Sales leads which contribute to profitability of the organization
- I have exceptional guest care skills, strong work ethics to contribute to guest delight and build guest loyalty towards the organization
- I am a team player, worked with globally diverse teams and passionate about creating lasting guest memories by offering great hospitality
- Certification: 1.Virtual Leadership Development Series with Harvard (26 JAN 2023 ) 2
- Hilton Sales Core Skills
Certification
Proficient in Business English
Timeline
Cluster Supervisor for Banquets Sales
Hilton Garden Inn Olaya & Doubletree by Hilton Al Muroj
2015.08 - 2023.02
Guest Service Associate
J W Marriott Hotel
2013.12 - 2014.06
Senior Front Office Associate
Cocoon Hotel
2013.07 - 2013.12
Front Office Associate
Sayaji Hotel
2012.04 - 2013.04
Bachelors of Science - Hotel Management
Yashwantrao Chavan Maharashtra Open University (YCMOU)
Diploma - Hotel and Tourism Management
Yashwantrao Chavan Maharashtra Open University (YCMOU)
Proficient in Business English
Career Achievements: Employee of the Month in June 2017
Mystery Call Score Achieved in July 2018
HOBBIES & INTEREST: Travelling & Listening to Music
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