Tamara Elhindi
Riyadh,
Summary
Accomplished Experience Design Consultant with a robust background in UX/UI design, committed to delivering high-impact service design and customer experience strategies. Skilled in spearheading projects across governmental, semi-governmental, and private sectors, with significant experience in managing giga projects throughout the Kingdom of Saudi Arabia. Adept at implementing CX strategies, enhancing user interfaces, and driving comprehensive customer-centric solutions.
Overview
7
7
years of professional experience
Work History
Experience Design Consultant
Serco
Riyadh
08.2022 - Current
- Lead the design and implementation of service design and UX/UI projects, enhancing customer experiences across diverse sectors including governmental and major private sector enterprises.
- Collaborated with cross-functional teams to develop innovative solutions and strategic CX initiatives, contributing to substantial user engagement improvements.
- Conducted comprehensive customer profiling and persona development to better understand user needs and behaviors.
- Created detailed customer journey maps and CX roadmaps to guide the evolution of service touchpoints and overall user experience.
- Performed industry benchmarking to ensure best practices are integrated into project deliverables, setting new standards in user experience design.
- Conducted client training sessions to ensure effective implementation and utilization of service design, CX, and UX/UI strategies.
- Managed multiple projects simultaneously while meeting tight deadlines without compromising quality standards.
Business Development Manager
Courioo Logistics
Dubai
02.2019 - 01.2020
- Directed and inspired an inside sales team of account managers to execute sales strategies and achieve key performance indicators.
- Identified and capitalized on lucrative business opportunities, driving revenue growth and enhancing profitability.
- Monitored emerging market trends and identified strategic partnership opportunities to support business expansion.
- Developed comprehensive proposals and strategic plans, aligning long-term objectives with business needs in close collaboration with the salesforce.
Marketing Manager
Zomato
Dubai
08.2018 - 02.2019
- Managed client portfolios and accounts, facilitated meetings, and presented comprehensive data analytics to clients.
- Formulated and executed social media marketing strategies to enhance brand visibility and drive sales growth.
- Engaged proactively with clients, delivering compelling product pitches and consistently achieving sales targets.
- Identified and cultivated potential clients, generating sales leads across multiple product verticals.
- Conducted thorough market research and sales forecasting to support monthly and quarterly business planning.
Graphic Designer
Emirates Development Industrial Company
Abu Dhabi
08.2017 - 07.2018
- Conceptualized and executed a diverse array of technical illustrations for marketing materials, including brochures, banners, and signage.
- Developed and implemented comprehensive visual communication strategies for various functions.
- Collaborated with clients to define design requirements and oversee the management of product development projects.
- Maintained up-to-date knowledge of industry trends in graphic design technologies.
Education
Masters of Professional Studies - UX Design
Maryland Institute College of Arts (MICA)
12.2022
Bachelor of Fine Arts - Graphic Design
American University of Beirut
06.2017
Skills
- Figma
- Microsoft Office Expertise
- Adobe Creative Suite (Photoshop, Illustrator, etc)
- Multitasking
- Problem Resolution & Decision-Making
- Organization & Communication
- Working Collaboratively
- Leadership & People Skills
Citizenship
American
Languages
English
Native/ Bilingual
Arabic
Professional
Timeline
Experience Design Consultant
Serco
08.2022 - Current
Business Development Manager
Courioo Logistics
02.2019 - 01.2020
Marketing Manager
Zomato
08.2018 - 02.2019
Graphic Designer
Emirates Development Industrial Company
08.2017 - 07.2018
Masters of Professional Studies - UX Design
Maryland Institute College of Arts (MICA)
Bachelor of Fine Arts - Graphic Design
American University of Beirut
Similar Profiles
Daniel GuerreroDaniel Guerrero
Air Traffic Controller at SercoAir Traffic Controller at Serco
Sarah O'CallaghanSarah O'Callaghan
Court Custody Manager at SercoCourt Custody Manager at Serco
Shunsheng XiaShunsheng Xia
Dental Assistant at SercoDental Assistant at Serco