Objectives Seeking a higher and challenging job description with an international hotel to enable me utilize a satisfactory level
Overview
24
24
years of professional experience
Work history
Health Club Manager
Crowne Plaza Riyadh RDC Hotel & Convention
Riyadh, SAUDI ARABIA
06.2017 - Current
Professional Skills (Scope of the Job) - Demonstrates co-operation and trust with colleagues, supervisors, teams and across departments
Participate as a team player and establishes strong working relationships to deliver positive results
Continually seeks to improve performance through individual efforts and with the assistance of others
Seeks feedback on performance and focuses on areas of shortfall
Maximizes opportunities for self-development
Open to new ideas and is willing to make changes in the job and routine as required
Able to cope under pressure at busy times and responds positively to changes in the workplace
Ensures that work quality meets the standards required and completes tasks in a timely and thorough manner with minimum supervision
Follows standards, policies and procedures
Meets required attendance and grooming standards
Co-ordinate the preparation of the departmental annual budget, including anticipated revenue and expenses - Controls and monitors departmental costs on an ongoing basis to ensure performance against budget - Contributes to pricing decisions - Participates in the planning of departmental goals as they relate to the wider hotel strategy - Builds and maintain relationships with internal and external customers
Understand and anticipates customer's needs, takes action to address customer needs and strives to exceed customer expectation
If required and where business demand necessitates, be willing to work overtime to fulfill guest satisfaction
Maintains the highest level of discretion and privacy during any guest interaction - Maintains a soft tone during conversation with colleagues, guests and on the phone
Refrain from any unnecessary conversation within Spa treatments areas
Understands and takes into account the global nature of business
Works effectively with colleagues from different viewpoints, cultures and countries 4
Health Club Manager
InterContinental Al-Khobar Hotel
Al-Khobar, Eastern Province, , Saudi Arabia
06.2007 - 03.2017
Investigated issues affecting group operations, prepared reports, and helped correct problems.
Coordinated hiring, recruitment, and training strategies to build a successful administrative team.
Translated senior management directives into actionable front-line policies and implemented changes with staff.
Maintained smooth-running business operations by delegating priorities to staff abilities.
Planned revenue generation strategies designed for growth.
Oversaw facility maintenance and allocated needed resources to meet standards.
Developed organizational policies for administrative oversight and internal controls.
Designed and implemented training to further develop staff based on business goals.
Established clear budgets and cost control strategies to meet objectives.
Monitored health and safety measures for guaranteed compliance.
Created classification systems to manage archives.
Organized financial and operational data to help with yearly budgeting and planning.
Handled negotiations with outside vendors and service agencies to meet group needs.
Streamlined processes to improve and optimize office operations.
Led and managed administrative staff to maintain smooth daily operations.
Masseur & trainer
06.2004 - 06.2007
In a private health club.
Preparatory school teacher
Semiramis Intercontinental
08.2000 - 03.2004
Maadi Hotel
07.1999 - 08.2001
Education
Bachelor of physical Education -
Zigzag University
Skills
Facility management
Financial risk analysis
Operational support
Strategic research
Department management
Strategic planning
Complex resource management
Administrative duties
Effective communication
Team collaboration
Staff advancement measures
Recruiting and interviewing
Company standards enforcement
Google Workspace
Languages
English
Fluent
Arabic
Native
Additional Information
2014 chosen to be one of the shortlists in the Middle East:
FITNESS/SPA PERSON / HOTELIER AWARDS 2014.
2023 winners from the first-ever Hotelier Saudi Arabia Awards:
Concierge and Housekeeping at Crowne Plaza, Riyadh RDC Hotel & Convention CenterConcierge and Housekeeping at Crowne Plaza, Riyadh RDC Hotel & Convention Center