Tamer Elsayed Gouda
Riyadh,KSA
Summary
Committed to delivering full support to organizations by leveraging extensive experience and capabilities in heavy machinery and power generation service operations to fulfill organizational objectives.
Overview
24
24
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work history
Service Manager
Machinery Rental Alternative Co. “Zahid Group”
Riyadh, KSA
2025.07 - Current
- Enhanced spare parts inventory accuracy, reducing service delays and improving operational cost efficiency across multiple rental locations.
- Supervised field technicians to ensure timely resolution of service requests, increasing equipment availability and enhancing client operational continuity.
- Developed a preventive maintenance tracking system that improved equipment lifespan and reduced unexpected breakdowns, enhancing overall operational productivity.
- Revamped service reporting procedures to enhance transparency and accountability, significantly improving client trust and operational decision-making.
- Supervised the calibration and adjustment of heavy machinery, ensuring operational accuracy and reducing client equipment malfunctions during rental periods.
- Directed cross-departmental communication to resolve service bottlenecks, enhancing workflow consistency and boosting client satisfaction with equipment readiness.
- Allocated technical resources effectively to balance workload demands, resulting in improved service delivery consistency and enhanced operational efficiency.
- Monitored equipment maintenance schedules to prevent unexpected failures, increasing machinery availability and supporting uninterrupted rental operations.
- Coordinated cross-departmental communication to expedite service requests, resulting in improved customer responsiveness and enhanced equipment availability.
- Implemented targeted training programs for field technicians, enhancing skill proficiency and reducing service errors, which improved overall equipment reliability.
- Directed activities of staff to maximise service availability and play to teams' strengths.
- Identified service gaps, developing plans to strengthen or expand offerings.
- Controlled expenses, advising on efficient use of resources to minimise unnecessary costs.
- Fostered strong relationships with clients through excellent customer service skills.
- Ensured compliance with health and safety regulations at all times, reducing risk of accidents in the workplace.
- Improved response times, resulting in higher client satisfaction rates.
- Managed customer complaints for improved business reputation.
- Maintained high standards of cleanliness and hygiene throughout the premises, ensuring customer comfort and satisfaction.
- Maintained a positive work environment through effective conflict resolution strategies among staff.
- Reviewed operational policies periodically for improvements in efficiency and effectiveness.
- Implemented cost-saving measures which resulted in significant budget savings without compromising service quality or efficiency.
- Identified training needs and opportunities to provide Continued Professional Development (CPD) for staff.
Service Manager
Machinery Rental Alternative Co. “Zahid Group”
Riyadh, KSA
2025.07 - Current
- Enhanced spare parts inventory accuracy, reducing service delays and improving operational cost efficiency across multiple rental locations.
- Supervised field technicians to ensure timely resolution of service requests, increasing equipment availability and enhancing client operational continuity.
- Developed a preventive maintenance tracking system that improved equipment lifespan and reduced unexpected breakdowns, enhancing overall operational productivity.
- Revamped service reporting procedures to enhance transparency and accountability, significantly improving client trust and operational decision-making.
- Supervised the calibration and adjustment of heavy machinery, ensuring operational accuracy and reducing client equipment malfunctions during rental periods.
- Directed cross-departmental communication to resolve service bottlenecks, enhancing workflow consistency and boosting client satisfaction with equipment readiness.
- Allocated technical resources effectively to balance workload demands, resulting in improved service delivery consistency and enhanced operational efficiency.
- Monitored equipment maintenance schedules to prevent unexpected failures, increasing machinery availability and supporting uninterrupted rental operations.
- Coordinated cross-departmental communication to expedite service requests, resulting in improved customer responsiveness and enhanced equipment availability.
- Implemented targeted training programs for field technicians, enhancing skill proficiency and reducing service errors, which improved overall equipment reliability.
Workshop Manager
Zahid Tractors & Heavy Machinery Co. Ltd. “Rental Division”
Riyadh, KSA
2022.03 - 2026.05
- To plan, organize and manage a Service operation that meets customers' requirements, Company quality standards, and achieves an agreed level of profit.
- Meet and exceed budgeted customer revenue, sales and profits.
- Ensure that all faults on equipment for repair are correctly inspected/diagnosed, and subsequent repairs are carried out to a high standard of quality expected by our principals and customers alike.
- Ensure that all warranty claims against a manufacturer are dealt with in accordance with guidelines laid down by the concerned manufacturer.
- Participate in establishing the Department budget and work within allocated expenses by controlling costs to minimize expenditure.
- Follow company's EHS policies and procedures in all work-related activities.
- Create an environment in which all personnel are encouraged to participate by making their own personal contribution to the development of a lively, flexible, and responsive workforce.
- Control quantitative aspects (man-hours & cost) & ensure quality performance of work.
- Assess staff training requirements to ensure that personnel are equipped with the necessary skills to perform given tasks within either their appointed section or any other section so as to gain maximum productivity from a minimum number of staff.
- Managed workshop operations for improved productivity.
- Collaborated with suppliers for getting best deals on workshop materials and tools.
- Monitored project timelines closely ensuring timely completion of tasks.
- Improved workflow management with effective scheduling and resource allocation.
- Maintained workshops by arranging tool and stock maintenance and repair of equipment for best value.
- Guided workshop staff to consistently deliver on service and productivity targets.
- Guaranteed 24/7 service cover, responding to emergency callouts overnight and on weekends when necessary.
- Organised team workflow, working within agreed budgets and schedules.
- Oversaw plant operational structures and with optimised logistics and workflows to meet demands.
Workshop Manager
Machinery Rental Alternative Co.
Riyadh, KSA
2022.03 - 2026.05
- To plan, organize and manage a Service operation that meets customers' requirements, Company quality standards, and achieves an agreed level of profit
- Meet and exceed budgeted customer revenue, sales and profits.
- Ensure that all faults on equipment for repair are correctly inspected/diagnosed, and subsequent repairs are carried out to a high standard of quality expected by our principals and customers alike.
- Ensure that all warranty claims against a manufacturer are dealt with in accordance with guidelines laid down by the concerned manufacturer.
- Participate in establishing the Department budget and work within allocated expenses by controlling costs to minimize expenditure
- Follow company's EHS policies and procedures in all work-related activities.
- Create an environment in which all personnel are encouraged to participate by making their own personal contribution to the development of a lively, flexible, and responsive workforce
- Control quantitative aspects (man-hours & cost) & ensure quality performance of work.
- Assess staff training requirements to ensure that personnel are equipped with the necessary skills to perform given tasks within either their appointed section or any other section so as to gain maximum productivity from a minimum number of staff
Service Supervisor
Zahid Tractors & Heavy Machinery Co. “Rental Division”
Dammam, KSA
2015.10 - 2022.02
- Ensuring well maintenance, repairs, and smooth operation of different rental machines (CAT Backhoe loaders, CAT Telehandlers, CAT Mini Excavators, CAT Skid steer loaders, CAT lift trucks, CAT GENSETS, FG Wilson GENSETS, JLG Man lifts, MILLER welding machines, TEREX & ALLMAND Tower lights, TEREX Cranes, Doosan air compressors) in workshop, yard and at customer sites.
- Include work scheduling, Parts ordering, jobs in progress and job closures. Control quantitative aspects (man-hours & cost) & ensure quality performance of work.
- Supervises daily Servicing and repair of all Cat rental Store with the objective of maintaining a minimum downtime with a maximum operating performance.
- To provide Service in the field to our customers and warranty repairs at customer site.
Service Supervisor
Zahid Tractors & Heavy Machinery Co. “Rental Division”
Dammam, KSA
2015.10 - 2022.02
- Ensuring well maintenance, repairs, and smooth operation of different rental machines (CAT Backhoe loaders, CAT Telehandlers, CAT Mini Excavators, CAT Skid steer loaders, CAT lift trucks, CAT GENSETS, FG Wilson GENSETS, JLG Man lifts, MILLER welding machines, TEREX & ALLMAND Tower lights, TEREX Cranes, Doosan air compressors) in workshop, yard and at customer sites.
- Include work scheduling, Parts ordering, jobs in progress and job closures. Control quantitative aspects (man-hours & cost) & ensure quality performance of work
- Supervises daily Servicing and repair of all Cat rental Store with the objective of maintaining a minimum downtime with a maximum operating performance.
- To provide Service in the field to our customers and warranty repairs at customer site
Workshop Supervisor
Zahid Tractors & Heavy Machinery Co. “CRS Dep.”
Dammam, KSA
2012.05 - 2015.09
- Controls Service & repair operations on all of Cat Rental Store New Machines, including work scheduling, Parts ordering, jobs in progress and job closures.
- Supervises daily Servicing and repair, assembly PDI of all Cat rental Store with the objective of maintaining a minimum downtime with a maximum operating performance.
- Ensure that the Workshop is always kept clean and tidy and is a safe working environment for people working there.
- Ensure that Quotations for both internal/Local repairs are received on time, reviewed, and justified prior approval and commencement of work.
- Ensure that the existing tooling is maintained in an operable condition and where possible, are kept in such areas to ensure maximum utilization and increased productivity.
Workshop Supervisor
Zahid Tractors & Heavy Machinery Co. “CRS Dep.”
Dammam, KSA
2012.05 - 2015.09
- Controls Service & repair operations on all of Cat Rental Store New Machines, including work scheduling, Parts ordering, jobs in progress and job closures.
- Supervises daily Servicing and repair, assembly PDI of all Cat rental Store with the objective of maintaining a minimum downtime with a maximum operating performance.
- Ensure that the Workshop is always kept clean and tidy and is a safe working environment for people working there.
- Ensure that Quotations for both internal/Local repairs are received on time, reviewed, and justified prior approval and commencement of work.
- Ensure that the existing tooling is maintained in an operable condition and where possible, are kept in such areas to ensure maximum utilization and increased productivity.
Power Generation Unit Supervisor
Saad Trading and Contracting Company
Dammam, KSA
2007.01 - 2012.02
- Supervision the Operation & Maintenance of the site Generators including Diesel Power Generator Plant (Parallel Generators) and Single with Different Generators Model and Capacities.
- Cummins Generators Capacity (50-1000) KW.
- Kohler Generators Capacity (50-450) KW with Different Engine Model (John Deere, Detroit, Volvo, Deutz).
- Caterpillar Generators (50-750) KW Engine Models 3304,3306, 3412.
- Supervised day-to-day operations ensuring adherence to safety regulations.
- Coordinated daily operations to maintain smooth functioning of the unit.
- Troubleshot issues, preventing operational disruptions.
- Managed inventories effectively, reducing waste and saving costs.
Power Generation Unit Supervisor
Saad Trading and Contracting Company
Dammam, KSA
2007.01 - 2012.02
- Supervision the Operation & Maintenance of the site Generators including Diesel Power Generator Plant (Parallel Generators) and Single with Different Generators Model and Capacities
- Cummins Generators Capacity (50-1000) KW
- Kohler Generators Capacity (50-450) KW with Different Engine Model (John Deere, Detroit, Volvo, Deutz)
- Caterpillar Generators (50-750) KW Engine Models 3304,3306, 3412
Site Engineer
Alnasr General Contracting (Hassan Mohamed Allam)
Alexandria, Egypt
2003.01 - 2007.01
- Site Engineer in Ready-Mix Department, Responsible of operating & Maintenance Ready mix Batching Plants and its related Equipment's.
- Kabag (Wiggert) Batching plant 120M³/Hr with 3M³ per Batch twin shaft fully automatic control plant with DOS operating system program.
- Kabag (Wiggert) plant 75 M³/Hr (semi-automatic) with 1.0M³ per Batch.
- Elba plant 30 M³/Hr (semi-automatic) with 0.5M³ per Batch.
- 12- Truck mixer Model 2001 (MAN).
- 2- Putzmeister-concrete pump (BRF 46.16H, BRF 36.16H).
- 2-caterpillar loader wheel 960G , 3412C Generator.
- Supervised site work to verify quality and safety standards ahead of sign off.
- Communicated with clients and client representatives, attending regular meetings to update on progress.
Site Engineer
Alnasr General Contracting (Hassan Mohamed Allam)
Alexandria, Egypt
2003.01 - 2007.01
- Site Engineer in Ready-Mix Department, Responsible of operating & Maintenance Ready mix Batching Plants and its related Equipment's
- Kabag (Wiggert) Batching plant 120M³/Hr with 3M³ per Batch twin shaft fully automatic control plant with DOS operating system program
- Kabag (Wiggert) plant 75 M³/Hr (semi-automatic) with 1.0M³ per Batch.
- Elba plant 30 M³/Hr (semi-automatic) with 0.5M³ per Batch
- 12- Truck mixer Model 2001 (MAN)
- 2- Putzmeister-concrete pump (BRF 46.16H, BRF 36.16H)
- 2-caterpillar loader wheel 960G , 3412C Generator
Maintenance Engineer
Grand Plaza Resort
Hurghada, Egypt
2002.01 - 2003.01
- Utilised CAD software for designing new equipment parts when needed.
- Maintained machinery by conducting routine checks and servicing.
- Adhered strictly to all company policies, maintained high professional standards at all times.
- Ensured optimal machine performance with regular maintenance and calibration.
- Maintained accurate and up-to-date records of equipment maintenance activities and repairs.
- Minimised plant breakdowns with rigorous Planned Preventative Maintenance (PPM).
- Monitored and controlled inventory levels for spare parts for optimal stock levels.
Maintenance Engineer
Grand Plaza Resort
Hurghada, Egypt
2002.01 - 2003.01
- Adhered strictly to all company policies, maintained high professional standards at all times.
- Solved complex technical issues to maintain smooth operations.
- Liaised with suppliers for procurement of high-quality replacement parts.
- Attended training sessions, enhanced knowledge of latest engineering practices.
Education
BSc. Of Mechanical Engineering - Production
Benha University
Benha, Egypt 1995.09 - 2000.07
Skills
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Troubleshooting and problem resolution
-
Analytical skills
-
Team leadership
-
Time management
-
Negotiation skills
-
Learning agility
-
ERP systems experience
-
Health and safety compliance
-
SAP and HCL Notes ERP M3
-
AS400 proficiency
-
SIS 20 knowledge
-
Lift truck portal experience
Certification
CMRP
Language skills
Arabic: Native (Written, Spoken, understanding)
English: Excellent (Written, Spoken, understanding)
References
furnished upon Request
References
References available upon request.
Affiliations
- Playing football , tennis table Travel (backpacking, extended trips)
Timeline
Service Manager
Machinery Rental Alternative Co. “Zahid Group”
2025.07 - Current
Service Manager
Machinery Rental Alternative Co. “Zahid Group”
2025.07 - Current
Workshop Manager
Zahid Tractors & Heavy Machinery Co. Ltd. “Rental Division”
2022.03 - 2026.05
Workshop Manager
Machinery Rental Alternative Co.
2022.03 - 2026.05
Service Supervisor
Zahid Tractors & Heavy Machinery Co. “Rental Division”
2015.10 - 2022.02
Service Supervisor
Zahid Tractors & Heavy Machinery Co. “Rental Division”
2015.10 - 2022.02
Workshop Supervisor
Zahid Tractors & Heavy Machinery Co. “CRS Dep.”
2012.05 - 2015.09
Workshop Supervisor
Zahid Tractors & Heavy Machinery Co. “CRS Dep.”
2012.05 - 2015.09
Power Generation Unit Supervisor
Saad Trading and Contracting Company
2007.01 - 2012.02
Power Generation Unit Supervisor
Saad Trading and Contracting Company
2007.01 - 2012.02
Site Engineer
Alnasr General Contracting (Hassan Mohamed Allam)
2003.01 - 2007.01
Site Engineer
Alnasr General Contracting (Hassan Mohamed Allam)
2003.01 - 2007.01
Maintenance Engineer
Grand Plaza Resort
2002.01 - 2003.01
Maintenance Engineer
Grand Plaza Resort
2002.01 - 2003.01
BSc. Of Mechanical Engineering - Production
Benha University
1995.09 - 2000.07