TAMER HASSAN
RIYADH,SAUDI ARABIA
Summary
Accomplished professional with extensive expertise in regulatory requirements, customer relationship management systems, and product knowledge integration. Demonstrates strong negotiation skills, commercial awareness, and strategic thinking. Proficient in decision making, stress management, and general office administration. Adept at inventory management, budget planning, and Microsoft Office suite proficiency. Skilled in data analytics, interpersonal communication, and risk management. Knowledgeable in HR policies and procedures, quality assurance, and leadership in diverse environments. Experienced in contract negotiation and administration with a focus on communication proficiency and crisis management. Committed to tracking KPIs to ensure continuous improvement and operational excellence.
Overview
25
25
years of professional experience
5
5
years of post-secondary education
Work History
Pharmacies operation manager
WAHAG MEDICAL COMPANY
Riyadh, Riyadh Region
08.2022 - Current
- Designed and implemented training to further develop staff based on business goals.
- Drafted procedural statements and guidelines for company-wide use.
- Optimised resource allocation for increased profits.
- Streamlined communication channels, enhanced internal information flow.
- Piloted change management initiatives successfully improving organisational adaptability.
- Delegated tasks efficiently to maximise productivity.
- Enforced safety regulations to reduce workplace accidents.
- Implemented cost reduction measures, reduced overhead expenses.
- Secured new business opportunities with successful networking events.
- Delivered high-quality products to increase customer satisfaction.
- Boosted department efficiency by streamlining operational processes.
- Fostered a positive work environment with regular team-building activities.
- Streamlined processes to improve and optimise office operations.
- Led performance reviews, identified areas for improvement.
- Handled negotiations with outside vendors and service agencies to meet group needs.
- Developed accurate sales forecasts for improved strategic planning.
- Managed team dynamics by implementing conflict resolution strategies.
- Created classification systems to manage archives.
- Maintained smooth-running business operations by delegating priorities to staff abilities.
- Led and managed administrative staff to maintain smooth daily operations.
- Investigated issues affecting group operations, prepared reports and helped correct problems.
- Organised financial and operational data to help with yearly budgeting and planning.
- Analysed and resolved complex resource management issues for optimised scheduling.
- Supervised project timelines for timely completion.
- Coordinated hiring, recruitment and training strategies to build successful administrative team.
- Developed organisational policies for administrative oversight and internal controls.
- Identified growth opportunities through comprehensive market research.
- Monitored health and safety measures for guaranteed compliance.
- Facilitated staff training, resulting in better customer service.
- Planned revenue generation strategies designed for growth.
- Maintained inventory control, reduced stock shortages.
- Established clear budgets and cost controls strategies to meet objectives.
- Represented organisations at seminars, conferences and business events.
- Conducted intensive safety audits and investigated reported issues, accidents and near-misses.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Increased customer satisfaction by resolving issues.
- Operated machinery to achieve targets while following regulations.
- Conducted testing to diagnose system faults.
- Successfully delivered on tasks within tight deadlines.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Improved efficiency and productivity by acquiring new skills.
- Carried out day-to-day duties accurately and efficiently.
- Completed duties to deliver on targets with accuracy and efficiency.
- Analysed data and information to identify issues and create tailored solutions.
- Wrote reports outlining project progress and results.
Pharmacist manager
NAHDI MEDICAL COMPANY
Makkah, Mecca Region
11.2004 - 10.2025
- Maintained professional knowledge by participating in continuous learning opportunities.
- Delivered range of professional pharmacy services including emergency prescriptions, vaccinations , BP checks and SAM.
- Assessed patients' medical histories to check medication suitability.
- Maintained optimum prescription volume and consistently meet daily and quarterly objectives.
- Managed clinical services in line with government requirements and pharmacy best practices.
- Led store team of [Number] by example, demonstrating approachable customer service whilst maintaining professional standards.
- Managed successful pharmacy team for [Number] years, delivering services to [Number] patients.
- Stored medication according to specific temperature instructions.
- Educated patients about correct medication dosage and storage.
- Improved customer satisfaction with meticulous attention to detail in prescription processing.
- Handled customer queries efficiently, providing accurate and prompt responses.
- Achieved high standards of service by implementing quality control measures.
- Ensured timely delivery of medicines to patients, improving access to essential treatments.
- Advised patients on drug incompatibility and contraindications, minimising likelihood of ill effects.
- Kept up-to-date prescription records for reliable reference.
- Enhanced patient understanding of their medication with detailed counselling sessions.
- Gave timely and accurate advice to healthcare professionals and patients.
- Ensured patient safety by accurately dispensing medications.
- Managed a team of pharmacists, promoting a harmonious work environment.
- Developed pharmacy sales, services and profitability in cost-effective and safe manner.
- Labelled medication with dose and administration guidance.
- Increased community health awareness through organising health promotion campaigns.
- Owned legal and ethical decision making within pharmacy.
- Professionally advised customers on purchases of over-the-counter medication.
- Worked flexible hours, covering nights, weekends and bank holidays.
- Monitored and updated stock levels and inventory databases.
- Wrote reports outlining project progress and results.
PHARMACIES AREA MANGER
ALAMAL MEDICAL COMPANY
GIZAN, SAUDI ARABIA
10.2021 - 08.2022
- Organised special sales at specific times to drive customer engagement and move high volumes of products.
- Evaluated sales and service processes to generate targeted improvement strategies and increase revenue opportunities.
- Applied expertise in team leadership to address productivity and performance issues, motivating staff to achieve KPIs.
- Transformed underperforming teams into productive, profitable teams, increasing sales by [Number]%.
- Used multi-source data to determine sales and delivery terms for products and services.
- Customized promotional strategies to meet needs of different clients, products and services.
- Promoted a positive work environment which increased employee retention rate.
- Managed team of [Number] staff, driving performance with motivational strategies to exceed sales targets.
- Oversaw planning and execution of targeted sales and marketing strategies.
- Developed strong teams by skilfully recruiting, orienting and training loyal, hard-working employees.
Medical representative
MEDICAL UNION PHARMACEIUTICAL COMPANY
BANHA, EGYPT
02.2001 - 10.2005
- Prepared accurate cost estimations on equipment installation and maintenance.
- Followed up on leads generated from conferences, establishing potential new clients.
- Updated sales databases with current, accurate client information.
- Liaised with medical staff whilst promoting benefits of new drugs.
- Increased revenue by acquiring new customers and determining needs to offer relevant products.
- Communicated effectively with healthcare professionals to promote pharmaceutical products.
- Collaborated with sales team to meet quarterly targets without fail.
- Handled large numbers of accounts within assigned territory area.
- Evaluated sales performance to determine progress.
- Monitored sales market activity to remain ahead of competitors.
- Handled customer queries and complaints using analytical and diplomatic approach.
- Negotiated profitable business contracts to achieve monthly KPI targets.
- Developed new business by networking with valuable customers.
- Developed a deep understanding of medical products by extensive research.
- Monitored competitor activity to remain ahead of market trends and prices.
- Generate reports on sales, providing relevant information to track sales progress and inform future strategies.
- Enhanced product knowledge amongst doctors and pharmacists through detailed presentations.
- Improved sales data by adapting resource distribution strategies to increase effectiveness.
- Managed client database efficiently to streamline communication processes.
Education
Bachelor of Pharmacy - PHARMACEIUTICAL SCIENCE
AL-AZHAR UNIVERSITY
EGYPT 10.1994 - 05.1999
Skills
- Regulatory requirements understanding
- Customer relationship management systems
- Product knowledge and integration
- Negotiation
- Commercial Awareness
- Decision making
- Strategic thinking
- Inventory management
- Budget planning
- Microsoft office suite proficiency
- Data analytics
- Interpersonal communication
- Risk Management
- HR policies and procedures
- Quality Assurance
- Leadership in diverse environments
- Contract negotiation and administration
- Communication proficiency
- Crisis management
- KPI tracking
Timeline
Pharmacies operation manager
WAHAG MEDICAL COMPANY
08.2022 - Current
PHARMACIES AREA MANGER
ALAMAL MEDICAL COMPANY
10.2021 - 08.2022
Pharmacist manager
NAHDI MEDICAL COMPANY
11.2004 - 10.2025
Medical representative
MEDICAL UNION PHARMACEIUTICAL COMPANY
02.2001 - 10.2005
Bachelor of Pharmacy - PHARMACEIUTICAL SCIENCE
AL-AZHAR UNIVERSITY
10.1994 - 05.1999
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