TAMER MOHAMED MOSSAD

* Develop and implement the annual sales strategy in line with the company’s business objectives.
* Prepare the annual sales target, budget, and sales forecast, and monitor performance against KPIs.
* Lead, motivate, coach, and evaluate the sales team to maximize productivity and achieve sales goals.
* Identify new business opportunities and develop strategic partnerships to increase market share.
* Expand and manage corporate credit sales by acquiring new corporate accounts and strengthening relationships with existing clients.
* Monitor customer credit limits and coordinate with the finance department to ensure healthy receivables and minimize overdue payments.
* Supervise and monitor BSP (Billing and Settlement Plan) performance, ensuring accurate ticketing practices, compliance with airline regulations, and reconciliation of BSP transactions.
* Analyze sales reports, BSP reports, and market trends to identify opportunities and improve performance.
* Conduct regular sales meetings and performance reviews.
* Design and deliver training programs for sales staff on products, sales techniques, GDS systems, customer service, and company procedures.
* Ensure the team maintains high standards of customer service and professional communication.
* Collaborate with airlines, hotels, suppliers, and other partners to negotiate competitive commercial agreements.
* Prepare monthly, quarterly, and annual management reports with recommendations for business improvement.
* Ensure compliance with company policies, IATA regulations, and industry best practices.

• Issue tickets on different systems (Amadeus, sabre , Galileo ), follow up with tickets (reissue , refund , etc..), hotel reservation and packages arrangement on different systems (Gta , Destination of the world , lots of hotels , Mickey ,Tbo , etc..), issuing travel insurance , issuing driving international license, visas follow up , training for new agents , preparing annual budget .

• Ticket Sales , Marketing , call center representative, online agent support

• Ticket Sales, Marketing, call center representative, online agent support, meet and assist for different nationalities (American, Japanese, Russian, etc...).